20 beste Stellen als quality assurance specialist in berlin, be – aktuell auf Personalsuche

Escalations Specialist
GetYourGuide —Berlin
- Hybrides Arbeiten
- Google Suite
- Kundenberatung
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
7 Tage
IT Controls Specialist
Sumup —Berlin
- Softwareentwicklungszyklus
- Kostenbeteiligung am Arbeitsweg
- Lebensversicherung
AI Fact-Checking & Response Evaluation Reviewer (German)
e2f, inc. —Berlin
- Teilzeit
- Homeoffice
- Forschungserfahrung
- Master
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Direkt bewerben
Team Lead, Localization
NinjaOne —Berlin
- Vollzeit
- Hybrides Arbeiten
- Schreibfähigkeiten
- Englisch
- Projektmanagement
Retention/Lifecycle Marketing Specialist
Arise —Berlin
- Teilzeit
- Marketing
- Bachelor
- Wirtschaft
Direkt bewerben
Support Specialist, German speaking
Lightspeed Commerce, Inc. —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Gastgewerbe
- Kundenberatung
- Kommunikationsfähigkeit
Direkt bewerben
Staff Data Governance (all genders)
GROPYUS —Berlin
- Master
- Datenbanken
- Bachelor
- Homeoffice-Möglichkeit
Direkt bewerben
Quality Assurance Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —Berlin
- 80 € – 158 € pro Stunde
- Homeoffice
- Künstliche Intelligenz
Direkt bewerben
(Junior) Compliance Specialist - EPR (f/m/x)
Berlin Brands Group —Berlin
- Microsoft Excel
- Wirtschaft
2 Tage
Head of Client Creative Services (Graphics / PPT Support) (m/f/d)
Simon-Kucher & Partners —Berlin
- Hybrides Arbeiten
- Microsoft Powerpoint
- Management-Erfahrung
- Künstliche Intelligenz
Installation Project Manager (m/w/d)
Vestas —Berlin
- Vollzeit
- Microsoft Office
- Tiefbau
- Zeitmanagement
SOTIF Expert (all genders)
MOIA GmbH —Berlin
- Homeoffice-Möglichkeit
Professional Services Lead (w/m/d)
Flinn —Berlin
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Vertrieb
- Master
- Flexible Arbeitszeiten
Direkt bewerben
14 Tage
AI Knowledge & Enablement Specialist (m/f/d) in Berlin
Fieldfisher —Berlin
- Vollzeit
- Künstliche Intelligenz
(Senior) Technical Project Manager (m/f/d)
limehome —Berlin
- Vollzeit
- Hochschulreife
- Mit Reiseanteil
Direkt bewerben
Customer Relations Expert (All Genders) - Dutch market focus
Zalando —Berlin
- Vollzeit
- Master
Content Strategist (German & English-Speaking)
SalesPlaybook AG —Berlin
- Homeoffice
- Vertrieb
- Forschungserfahrung
Direkt bewerben
Senior Director Marketing (m/w/d)
LGC Axolabs —Berlin
- Vollzeit
- Homeoffice
- Marketing
- Master
- Wirtschaft
Direkt bewerben
Senior Backend Engineer (all genders) - Vehicle Foundation
MOIA GmbH —Berlin
- AWS
- C++
- Linux
- Homeoffice-Möglichkeit
German-Speaking CRM Solutions Architect (Remote | Germany/Austria)
Huble —Berlin
- Vollzeit
- Homeoffice
- CRM-Software
- Salesforce
- APIs
- Homeoffice-Möglichkeit
Direkt bewerben

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Escalations Specialist

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

vor 7 Tagen

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Jira
Google Suite
Google Docs
Kundenberatung
Zendesk

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Care Escalations Specialist, you'll be a key player in our global Care team, managing escalations that are a crucial part of our global Customer Care setup. You'll execute our service strategy by handling customer-facing outlier cases of high complexity with significant customer and business impact. By driving innovation through operational enhancement, you'll champion a world-class customer experience, aiming to build customer loyalty and support our strong growth. This role reports to the Escalations Manager.

Note: This role includes periodic Saturday coverage in rotation(at least once per month).

Your mission

Handle the daily inflow of escalated B2C tickets, focusing on sensitive and/or outlier cases.
Manage customer outreach and booking management for large-scale events affecting multiple customers.
Address specific scenarios impacting customers flagged by GetYourGuide teams (e.g., Payment & Fraud) requiring customer outreach.
Lead and support areas facilitating in-house and BPO escalation operations, such as quality assurance, process ownership, data management, and supporting the BPO L2 team(s).
Consistently detect and flag product defects to stakeholder teams, both within and outside of Care, contributing significantly to product enhancements.
Manage personal data-related customer requests according to GDPR regulations (data deletion, data access, un-subscriptions).

Your toolkit

3+ years of experience in a 2nd-level customer service role, managing escalated cases within international, multi-language environments.
Familiarity with AI tools such as Claude, Langdock, Loveable, or Copilot.
Proven track record in results-driven environments, where performance is measured against defined numerical targets.
A strong drive to deliver outstanding operational outcomes while actively contributing to the continuous improvement of team performance.
Experience navigating complex, multi-stakeholder environments with professionalism and effectiveness.
Exceptional communication skills, complemented by strong analytical thinking, creative problem-solving, and conflict-resolution capabilities — with the ability to remain composed under pressure.
A collaborative team player who prioritizes collective success alongside individual achievement.
Highly organized, with the ability to manage multiple tasks simultaneously in a fast-paced setting.
A genuine appreciation for working with people from diverse backgrounds and cultures.
Proficiency in Zendesk, Jira, and Google Suite (Sheets, Forms, Docs, Slides); experience with Looker is a plus.
Excellent written and verbal communication skills in English

Extras that give you an edge

Fluency in other European Languages

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid

Direkt bewerben

Erweiterte Suche

quality assurance specialist Jobs in berlin, be

Escalations Specialist

IT Controls Specialist

AI Fact-Checking & Response Evaluation Reviewer (German)

Team Lead, Localization

Retention/Lifecycle Marketing Specialist

Support Specialist, German speaking

Staff Data Governance (all genders)

Quality Assurance Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote

(Junior) Compliance Specialist - EPR (f/m/x)

Head of Client Creative Services (Graphics / PPT Support) (m/f/d)

Installation Project Manager (m/w/d)

SOTIF Expert (all genders)

Professional Services Lead (w/m/d)

AI Knowledge & Enablement Specialist (m/f/d) in Berlin

(Senior) Technical Project Manager (m/f/d)

Customer Relations Expert (All Genders) - Dutch market focus

Content Strategist (German & English-Speaking)

Senior Director Marketing (m/w/d)

Senior Backend Engineer (all genders) - Vehicle Foundation

German-Speaking CRM Solutions Architect (Remote | Germany/Austria)

Ich möchte aktuelle Job-E-Mails für Stellen als quality assurance specialist in berlin, be erhalten

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Weitere Job-Standorte erkunden

Change the way the world travels

Team mission

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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