20 beste Stellen als head of customer experience in berlin, be – aktuell auf Personalsuche

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JPMorganChase —Berlin-Kreuzberg
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Lovehoney Group —Berlin
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Quince —Berlin
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Leapsome —Berlin
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Locus Robotics —Berlin
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Francotyp-Postalia Holding AG —Berlin
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Too Good To Go —Berlin
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New Balance —Berlin
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Choco —Berlin
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solarisBank AG —Berlin
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Almetra —Berlin
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Head of Enterprise Accounts, Uber Eats, Germany

Uber -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Vertrieb
E-Commerce
SQL
Projektmanagement
Account Management

Vollständige Stellenbeschreibung

About the Role
As the Head of Enterprise (m/w/d) for Germany, you will be a senior commercial leader responsible for the growth and success of Uber Eats' most high-impact partners. You will sit at the intersection of leadership, commercial strategy, and executive-level relationship management, ensuring that our largest partners achieve long-term value on our platform.

In this role, you will lead a high-performing team of over seven Account Managers, driving a customer-centric culture that balances local market needs with Uber's global objectives. We are looking for a strategic heavy hitter with a proven track record in complex negotiations, data-driven optimization, and leading teams through fast-paced, matrixed environments.
What You Will Do
Leadership & Team Development

Lead with Vision: Attract, coach, and empower a high-performing team of 7+ Account Managers.
Culture & Growth: Foster a culture of performance, accountability, and customer obsession where your team can thrive.
Succession & Feedback: Set clear goals, provide ongoing feedback, and build professional development pipelines to create the next generation of leaders.

Commercial Strategy & Execution

Strategic Growth: Develop and execute a customer growth strategy for Germany that aligns with local operations and global go-to-market objectives.
Data-Driven Optimization: Use analytical ability and operational rigor to optimize account segmentation, expansion plays, revenue targets, and pricing models.
Business Impact: Steer joint business planning and revenue expansion, ensuring sales forecasting and pipeline management are effectively executed.
Process Excellence: Implement best-in-class processes and project management skills to track KPIs and drive partnership metrics effectively.

Customer & Market Engagement

Trusted Advisor: Build and cultivate trust-based relationships with C-level and senior stakeholders at Uber Eats Germany's most strategic partners.
Solution Selling: Negotiate complex deals and unlock long-term value by advancing partner priorities across the full Uber Eats Delivery product portfolio.
Market Insight: Monitor trends, customer needs, and the competitive landscape to adjust strategies and expand Uber's footprint in key segments.

Stakeholder Management & Cross-Functional Alignment

Internal Collaboration: Partner closely with Territories, Restaurant Operations, Eater Operations, Product, and Marketing teams to deliver tailored solutions.
Regional & Global Synergy: Engage with peers internationally to share learnings, contribute to global enterprise playbooks, and scale best practices.
Advocacy: Use customer feedback to influence product development and represent Uber at industry events and executive-level engagements.

Basic Qualifications

Experience: 10+ years of relevant experience in sales, account management, or commercial leadership roles.
Leadership: A proven track record of leading and developing high-performing teams, ideally in a fast-growth or tech environment.
Language Skills: English is mandatory; German is highly preferred.
Technical Proficiency: Full proficiency in Google Workspace for executive storytelling and data analysis.
Senior Engagement: Excellent ability to engage, influence, and negotiate with C-level and VP-level stakeholders.
Analytical Mindset: Strong data-driven approach to decision-making and experience working in complex, matrixed global organizations.

Preferred Qualifications

Industry Expertise: Experience operating in the tech, eCommerce, or German F&B industry (including FMCG partnerships).
Professional Background: Experience in strategy consulting (MBB), business development in Big Tech, or high-growth scale-ups.
Technical Skills: Knowledge of SQL is considered a significant advantage.

~~ ~~

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Erweiterte Suche

head of customer experience Jobs in berlin, be

Head of Enterprise Accounts, Uber Eats, Germany

Head of Workplace Engineering

Head of Department (m/w/d)

Brand Lead (f/m/d)

Head of Transformation & Projects

Payments Operations Team Lead (f/m/d)

Head of Women's Apparel UK/EU

Divisional Lead - FCOI (all genders)

Head of Conversion & Customer Insights

Head of Site Merchandising, Germany

Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin

Head of Alliances, EMEA & APAC

Head of Group Controlling and Investor Relations (m/f/d)

Logistics Manager

Head of Sales (m/f/d)

Head of Supplier Enablement

Head of Retail, Central Territory EMEA

Head of Revenue Operations

Senior Transformation and Project Manager (f/m/d)

Product Owner

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer experience in berlin, be erhalten

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