20 beste Stellen als customer support agent remote in berlin, be – aktuell auf Personalsuche

IT Support & Workplace (ITSW) Agent (f/m/d)
BMG —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Bachelor
- Erfahrung in der IT
Direkt bewerben
1st level Support / Helpdesk Agent (Deutschsprachig)
UNIBERG GmbH —Berlin
- Nachtschicht nach Bedarf
- Microsoft Outlook
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Customer Support Agent - French Speaking (all genders)
Distribusion Technologies —Berlin
- 35.000 € – 40.000 € pro Jahr
- Vollzeit
- Homeoffice
- Kundenberatung
- SQL
- Bachelor
Direkt bewerben
11 Tage
Hebrew speaking Customer Support Agent
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- Vollzeit
- Hybrides Arbeiten
- Hochschulreife
- PC-Kenntnisse
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Direkt bewerben
DevOps Generalist - 100% Remote (m/f/d)
Digistore24 —Berlin
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- DevOps
- Master
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Mobilfunk Inbound Support - Deutsch - Freelancerbasis - EU only - 100% Remote
hey contact heroes GmbH —Berlin
- Homeoffice
- Kundenberatung
Direkt bewerben
Swedish speaking Customer Support Agent for iGaming Company in Malta
Next Job Abroad —Berlin
- Vollzeit
- Hybrides Arbeiten
- Umzugskostenzuschuss
Direkt bewerben
(Sr.) Account Executive - Customer Base - Germany
Workday —Berlin
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Sr Record to Report Consultant - Workday Success Plans
Workday —Berlin
- 78.600 € – 118.000 € pro Jahr
- Vollzeit
- Bachelor
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Senior Business Travel Consultant - French Speaking - Remote
Perk —Berlin
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- Englisch
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Senior Business Travel Consultant - Spanish speaking - Remote
Perk —Berlin
- Vollzeit
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- Englisch
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Finnish speaking Customer Support Agent in Malta
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Direkt bewerben
Dutch-speaking iGaming Customer Support Agent (+ Relocation Offer)
Next Job Abroad —Berlin
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Umzugskostenzuschuss
Direkt bewerben
AI Security Engineer (gn)
The Quality Group —Berlin
- Vollzeit
- Homeoffice
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- Informatik
- Master
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Product Manager (f/m/d) - AI
smartclip Europe GmbH —Berlin
- Homeoffice
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German speaking Content Moderator (hybrid)
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- Vollzeit
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- Keine Berufserfahrung erforderlich
- PC-Kenntnisse
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Portfolio Release Manager
Priceline.com —Berlin
- Vollzeit
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AI Engineer (gn)
The Quality Group —Berlin
- Vollzeit
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4 Tage
AI Product Manager
n8n —Berlin
- Vollzeit
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Senior Data Scientist (m/f/x)
Makersite GmbH —Berlin
- 80.000 € – 100.000 € pro Jahr
- Vollzeit
- Homeoffice
- Microsoft Excel
- Azure
- Master
- Homeoffice-Möglichkeit
Direkt bewerben

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customer support agent remote jobs near berlin, be

IT Support & Workplace (ITSW) Agent (f/m/d)

BMG -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Jobticket

Qualifikationen

Jira
ITIL-Zertifizierung
Informatik
Bachelor
Confluence
MacOS
Erfahrung in der IT
Active Directory
Intune
VPN

Vollständige Stellenbeschreibung

Company Description

Founded in 2008, BMG reimagined the relationship between music companies, songwriters, and artists by offering fairer contracts, greater creative freedom, and unparalleled transparency in royalties and licensing. Now the fourth-largest music company in the world, BMG combines human creativity with cutting-edge technology to connect music with global audiences. With 16 offices across 13 key markets, BMG represents more than three million songs and recordings, including some of the most iconic catalogs and works from leading artists and songwriters including will.i.am, Jean-Michel Jarre, Tina Turner, Jason Aldean, Jelly Roll, Paul Simon, and many more. BMG is wholly owned and privately held by the international media, services and education company Bertelsmann.

Job Description

We are looking for a passionate IT Support & Workplace (ITSW) Agent to join the Berlin branch of our global IT Support & Workplace team. In this role, you will provide comprehensive support across all IT workplace services for BMG teams throughout our European offices. As part of our global Service Delivery team, you will help ensure that our services are highly available, fit for purpose, and aligned with our commitment to delivering an exceptional user experience.

In this position, a passion for customer support is key. You will collaborate with various IT teams, external vendors, business units, and stakeholders. As such, this role requires high flexibility, outstanding communication skills, a robust technical/security skillset, and a strong service-oriented mindset.

What You'll Be Doing

Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta.
Manage tickets and workload effectively through ITSM tools such as Jira and Confluence, ensuring timely and user-focused updates.
Contribute to the team’s knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation.
Participate in Incident, Problem, and Change Management for IT Support and Workplace services.
Collaborate on projects led by the IT Support and Workplace function.
Work as part of a global team that designs, protects, and manages workplace services for BMG.
Stay abreast of emerging technologies and security threats, proactively assessing and evaluating them for potential adoption within the organization.

Qualifications

Bachelor’s degree in Computer Science, a related technical field, or an equivalent combination of education and practical work experience.
3+ years of experience in a workplace management/support role or a similar position within a professional IT environment.
Deep expertise in end-user device support (Windows & macOS), package management, patch management, and standard support procedures.
ITIL certification or at least 3 years of experience working within the ITIL framework.
Solid understanding of core network and workplace concepts (connectivity, Wi‑Fi, VPN, basic routing, and firewall behavior) sufficient to troubleshoot common user issues and effectively liaise with specialist teams.
Experience with corporate video conferencing products and services (e.g., MS Teams, Zoom, or modern conference room setups).
Strong communication and interpersonal skills, with the ability to explain complex technical topics in clear, non‑technical language.
Proven ability and desire to engage and collaborate with a diverse set of stakeholders.
Fluency in English is required; knowledge of German (Level B2) is a plus.

Additional Information

Now What's In It For You

A modern office in the heart of Berlin and flexible options for remote work
Numerous benefits such as a free BVG job ticket, a reduced-price membership for Urban Sports, discounts for Bertelsmann employees, among others
Ongoing training opportunities on our internal platforms BMG Campus and Bertelsmann University
A collaborative work environment with an open, appreciative community of people who all share the same passion for working with artists and songwriters
Our unique corporate culture based on strong values and mutual support that make us a great team

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customer support agent remote Jobs in berlin, be

IT Support & Workplace (ITSW) Agent (f/m/d)

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Hebrew speaking Customer Support Agent

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Mobilfunk Inbound Support - Deutsch - Freelancerbasis - EU only - 100% Remote

Swedish speaking Customer Support Agent for iGaming Company in Malta

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Ich möchte aktuelle Job-E-Mails für Stellen als customer support agent remote in berlin, be erhalten

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