20 beste Stellen als customer service & operations manager in berlin, be – aktuell auf Personalsuche

Customer Service Manager DACH
Rayner Intraocular Lenses —Berlin
- Vollzeit
- Microsoft Excel
- Kundenberatung
- ERP-Systeme
11 Tage
Customer Support Manager (m/f/d) - Limited contract
ENYRING GmbH —Berlin
- 40.000 € – 55.000 € pro Jahr
- Vollzeit
- Vertrieb
- Kundenberatung
Direkt bewerben
13 Tage
Customer Success & Quality Operations Manager (m/w/d)
Doopic GmbH —Berlin
- Per E-Mail
- Englisch
- Produktion
Country Operations Lead
Muji —Berlin
- Vollzeit
- Persönlich
Direkt bewerben
6 Tage
Senior Optimisation Manager - Operations (12 months Fixed Term Contract), Last Mile Rentals Expansion
Amazon Deutschland Transport GmbH - B78 —Berlin
- Vollzeit
- Bachelor
- Führungserfahrung
Customer Experience & Insights Manager (m/w/d)
Securitas Deutschland —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Microsoft Excel
- Vertrieb
Direkt bewerben
Customer Success & Quality Manager (m/w/d)
Doopic GmbH —Berlin
- 40.000 € – 55.000 € pro Jahr
- Per E-Mail
- Englisch
- Personalführung
- Produktion
- Gleitzeit
- Homeoffice-Möglichkeit
Direkt bewerben
Area Manager Germany
Maje —Berlin
- Vollzeit
- Zeitmanagement
Direkt bewerben
Customer Experience Manager
Lovehoney Group —Berlin
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
Direkt bewerben
People Operations Specialist - French Speaking
Meltwater Group —Berlin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Lead Post Activation – Germany
Wolt —Berlin
- Vollzeit
- Master
- Bachelor
- Mit Reiseanteil
- Flexible Arbeitszeiten
10 Tage
Operations Manager (f/m/d) - Berlin
CYCLE —Berlin
- Vollzeit
- Vertrieb
- Mit Reiseanteil
Direkt bewerben
Senior Manager / Lead Customer Care (m/w/d) - Teilzeit 30h
EMIVERSE —Berlin
- Teilzeit
- Marketing
- Betriebswirtschaftslehre
- Wirtschaft
- Homeoffice-Möglichkeit
Direkt bewerben
(Senior) Manager, Fintech Fraud Operations
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- Datenanalyse
- SQL
Direkt bewerben
Center Manager Berlin - various locations (m/w/d)
GoStudent —Berlin
- Teilzeit
- Vertrieb
- Kundenberatung
Direkt bewerben
Create Your Own Travel Brand with Ventura TRAVEL – Your Idea, Your Niche, Your Way
Ventura TRAVEL —Berlin
- Englisch
- Projektmanagement
- Führungserfahrung
Direkt bewerben
Vendor Specialist
Lieferando —Berlin
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Bachelor
- Wirtschaft
- Reisekostenerstattung
13 Tage
(Senior) Account Manager (f/m/d)
Zenjob —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Flexible Arbeitszeiten
Direkt bewerben
Team Lead Post Activation – Germany
Wolt - English —Berlin
- Master
- Bachelor
- Mit Reiseanteil
- Flexible Arbeitszeiten
Direkt bewerben
12 Tage
Senior Business Travel Consultant - French Speaking
Perk —Berlin
- Vollzeit
- Gastgewerbe
- Kundenberatung
- Englisch
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit

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Customer Service Manager DACH

Rayner Intraocular Lenses -
Berlin

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit
vor 11 Tagen

Qualifikationen

Microsoft Excel
Kundenberatung
ERP-Systeme
Cyber Security

Vollständige Stellenbeschreibung

Location

Berlin

Job type:

Permanent Full Time

Job ref:

014627

We are recruiting for a Customer Service Manager for our team based in Berlin, Germany! The purpose of this role is to lead and optimise customer service, order fulfilment, and warehouse operations to ensure customers receive a high-quality, efficient service and orders are delivered accurately and on time.

The role is also responsible for managing and developing the local team, driving operational performance through SLAs and KPIs, and supporting wider business objectives through cross-functional collaboration and continuous improvement.

What You'll Be Doing:

Lead and manage customer service operations, ensuring procedures, policies, and best practices align with global standards.
Recruit, train, coach, and develop the local customer service team, including performance management and regular reviews.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive team performance and service quality.
Oversee end-to-end order processing, prioritisation, dispatch, and fulfilment to ensure accuracy and timely delivery.
Manage warehouse operations, including stock control, safety stock replenishment, annual stock checks, and maintaining a safe and organised facility.
Coordinate logistics activities, including imports, customs clearance, courier service performance, and shipping SLAs.
Act as the primary escalation point for customer service issues, complaints, and customer communications.
Collaborate with Supply Chain, Sales, Finance, and other departments to support business objectives, reporting, and customer satisfaction.
Drive continuous improvement initiatives, support project testing, and identify opportunities to enhance operational efficiency.
Provide administrative and operational support, including purchase order management, customer updates, returns handling, and ensuring timely customer payments.

What Experience & Skills You Will Need:

Essential

Strong Customer service experience required (3 years minimum in a senior profile position)
Motivational skills and ability to supervise and lead a team
Able to work well under pressure
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Strong Excel skills
Able to communicate verbally and in writing in local language and English

Desirable

Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of ERP systems
Knowledge of Data protection, Cyber security, and anti-money laundering policies

What We Can Offer You:

Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

Jetzt bewerben

Erweiterte Suche

customer service & operations manager Jobs in berlin, be

Customer Service Manager DACH

Customer Support Manager (m/f/d) - Limited contract

Customer Success & Quality Operations Manager (m/w/d)

Country Operations Lead

Senior Optimisation Manager - Operations (12 months Fixed Term Contract), Last Mile Rentals Expansion

Customer Experience & Insights Manager (m/w/d)

Customer Success & Quality Manager (m/w/d)

Area Manager Germany

Customer Experience Manager

People Operations Specialist - French Speaking

Team Lead Post Activation – Germany

Operations Manager (f/m/d) - Berlin

Senior Manager / Lead Customer Care (m/w/d) - Teilzeit 30h

(Senior) Manager, Fintech Fraud Operations

Center Manager Berlin - various locations (m/w/d)

Create Your Own Travel Brand with Ventura TRAVEL – Your Idea, Your Niche, Your Way

Vendor Specialist

(Senior) Account Manager (f/m/d)

Team Lead Post Activation – Germany

Senior Business Travel Consultant - French Speaking

Ich möchte aktuelle Job-E-Mails für Stellen als customer service & operations manager in berlin, be erhalten

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