20 beste Stellen als customer care team leader in berlin, be – aktuell auf Personalsuche

Team Lead Customer Support (m/f/d), Banking - DE
Shine —Berlin
- Führungserfahrung
- Erfahrung im Bankwesen
Direkt bewerben
CRM Lead(m/w/d)
FORMEL Skin —Berlin
- Vollzeit
- CRM-Software
- Führungserfahrung
- Marketing
- Flexible Arbeitszeiten
- Empfehlungsprogramm
Direkt bewerben
Customer Success - Team Lead (m/w/d)
Lassie —Berlin
- Hybrides Arbeiten
Direkt bewerben
Brand Director (gn) - More Nutrition (German speaking)
The Quality Group GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Marketing
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Direkt bewerben
Team Leader for MS365
Veeam Software —Berlin
- Azure
- Microsoft Office
- C++
Senior Business Travel Consultant - Spanish speaking
Perk —Berlin
- Vollzeit
- Gastgewerbe
- Kundenberatung
- Englisch
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
Head of Sales, Europe - Bioactive Ingredients — Beauty & Personal Care
Debut Biotech —Berlin
- 130.000 € – 160.000 € pro Jahr
- Vollzeit
- Homeoffice
- Vertrieb
- Mit Reiseanteil
- Produktion
Direkt bewerben
AR Accountant
unybrands —Berlin
- 62.000 € – 68.000 € pro Jahr
- Hybrides Arbeiten
- Microsoft Excel
- ERP-Systeme
- Finanzwirtschaft
Direkt bewerben
2 Tage
Senior Business Travel Consultant - French Speaking
Perk —Berlin
- Vollzeit
- Gastgewerbe
- Kundenberatung
- Englisch
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
Partner Success Executive (m/f/d)
Wellhub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Google Suite
- Microsoft Excel
- Vertrieb
- Flexible Arbeitszeiten
Direkt bewerben
13 Tage
Entrepreneur in Residence (m/w/d)
Beam AI —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
- JavaScript
Direkt bewerben
12 Tage
Head of Customer Success (f/m/x)
LiveEO GmbH —Berlin
- Überstunden
- Marketing
- Master
- Bachelor
- Flexible Arbeitszeiten
Direkt bewerben
3 Tage
Senior Business Travel Consultant - Spanish speaking - Remote
Perk —Berlin
- Vollzeit
- Homeoffice
- Gastgewerbe
- Kundenberatung
- Englisch
- Umzugskostenzuschuss
Field Account Executive - Hospitality (Berlin m/w/d)
Lightspeed Commerce, Inc. —Berlin
- Bis zu 86.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Unternehmensentwicklung
Direkt bewerben
VP People (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Enterprise SDR (m/w/d)
Beam AI —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Vertrieb
- Salesforce
Direkt bewerben
Senior Product Manager - US B2C Experience (m/f/d)
Raisin —Berlin
- Vertrieb
- Kundenberatung
- Produktmanagement
- Flexible Arbeitszeiten
Direkt bewerben
Team Lead New Business Sales (m/w/d)
Sharpist GmbH —Berlin
- Vollzeit
- Vertrieb
- Bachelor
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Direkt bewerben
Health Club Receptionist at Hilton Berlin (m/f/*)
Hilton —Berlin
- Wochenendarbeit möglich
- Employee Assistance Program
Senior Partner Success Manager (m/f/d)
Wellhub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Google Suite
- Microsoft Excel
- Vertrieb
- Flexible Arbeitszeiten
Direkt bewerben
11 Tage

Ich möchte aktuelle Job-E-Mails für Stellen als customer care team leader in berlin, be erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer care team leader jobs near berlin, be

Jobs als Head Of Sales in Berlin

Jobs als Head Of Customer Success in Berlin

Jobs als Customer Success Manager in Berlin

Jobs als Shift Leader in Berlin

Jobs als Partner Sales Executive in Berlin

Jobs als Senior Product Manager in Berlin

Jobs als Learning Development Associate in Berlin

Jobs als Entrepreneur in Berlin

Jobs als Director Of Communications in Berlin

Jobs als Senior Art Director, Creative Director, Head Of Design, Brand Manager, Senior Designer in Hamburg

Jobs als Senior Accountant in Berlin

Jobs als Senior Partner in Leipzig

Jobs als Head Of Sales in Hamburg

Jobs als Bachelor Of Laws in Hessen

Jobs als Sales Trainee in Düsseldorf

Jobs als Head Of Sales in Garbsen

Jobs als Head Of Sales in Nürnberg

Jobs als Head Of Sales in Potsdam

Jobs als Head Of Sales in Niedersachsen

Jobs als Head Of Customer Success in München

Team Lead Customer Support (m/f/d), Banking - DE

Shine -
Berlin

Direkt bewerben

Details zur Stelle

Qualifikationen

Zendesk
Buchhaltung
Führungserfahrung
Erfahrung im Bankwesen

Vollständige Stellenbeschreibung

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

About the Role

Kontist is the banking and tax solution for the self-employed and freelancers in Germany. As Team Lead Customer Support, you lead our support team, ensure best-in-class care for our customers, and make sure service requests are handled quickly, empathetically, and with a solution-oriented mindset. You are the interface between customers, the team, and internal functions (Product, Banking Operations, Tax Service).

Your Mission as a Team Lead Customer Support

Build, develop, and scale a high-performing Customer Support team that delivers exceptional customer experiences, drives customer satisfaction and retention, and ensures support operations remain efficient, scalable, and customer-centric as the business grows.

What You'll Do

Lead, coach, and develop the Customer Support team, fostering a high-performance culture through effective onboarding, continuous feedback, and career development.
Oversee daily support operations, including workforce planning, shift scheduling, and resource allocation to ensure consistent service across all customer channels (email, chat, and phone where applicable).
Monitor, analyze, and continuously improve key support metrics, including response and resolution times, Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Own and resolve complex customer escalations, ensuring timely, customer-focused outcomes.
Identify opportunities to optimize support workflows, knowledge management, and automation to improve efficiency and scalability.
Partner closely with Product, Banking, and other cross-functional teams to transform customer feedback into meaningful product and process improvements.
Deliver regular performance reporting and actionable insights to leadership, using data to drive operational excellence and informed decision-making.

About you

Several years of experience in Customer Support, Customer Care, or Customer Success, including experience leading or mentoring a team.
Strong leadership, communication, and coaching skills, with a genuine passion for delivering outstanding customer experiences.
A structured, analytical, and solution-oriented mindset with a continuous improvement mentality.
Experience working with customer support platforms such as Zendesk, Intercom, or similar tools.
Strong understanding of support operations, KPI management, and performance reporting.
Native-level German and professional proficiency in English.

Nice to Have

Experience in a fintech, banking, or SaaS environment.
Familiarity with self-employment, bookkeeping, accounting, or tax-related topics.
Proven experience building, scaling, or transforming customer support teams in a fast-growing organization.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.
Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.
Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

Direkt bewerben

Erweiterte Suche

customer care team leader Jobs in berlin, be

Team Lead Customer Support (m/f/d), Banking - DE

CRM Lead(m/w/d)

Customer Success - Team Lead (m/w/d)

Brand Director (gn) - More Nutrition (German speaking)

Team Leader for MS365

Senior Business Travel Consultant - Spanish speaking

Head of Sales, Europe - Bioactive Ingredients — Beauty & Personal Care

AR Accountant

Senior Business Travel Consultant - French Speaking

Partner Success Executive (m/f/d)

Entrepreneur in Residence (m/w/d)

Head of Customer Success (f/m/x)

Senior Business Travel Consultant - Spanish speaking - Remote

Field Account Executive - Hospitality (Berlin m/w/d)

VP People (f/m/d)

Enterprise SDR (m/w/d)

Senior Product Manager - US B2C Experience (m/f/d)

Team Lead New Business Sales (m/w/d)

Health Club Receptionist at Hilton Berlin (m/f/*)

Senior Partner Success Manager (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer care team leader in berlin, be erhalten

Related Searches

Weitere Job-Standorte erkunden

About the Role

Your Mission as a Team Lead Customer Support

What You'll Do

About you

Nice to Have

Our recruitment process

What we offer

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt