20 beste Stellen als customer success in augsburg, by – aktuell auf Personalsuche

Amazon Tour Leader, Amazon Tours
Amazon Deutschland Services GmbH —Graben
- Vollzeit
- Microsoft Word
- Gastgewerbe
- Microsoft Excel
Customer Success Manager (m/w/d) SaaS KI-Produkt | Süddeutschland
vialytics —Augsburg
- Homeoffice
- Englisch
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Trainee Technischer Vertrieb (Institutional)
Ecolab Inc. —Augsburg
- Vollzeit
- Vertrieb
- Wartung
- Aufstiegsmöglichkeiten
Service Delivery Manager (m/w/d)
q.beyond AG —Augsburg
- Vollzeit
- Englisch
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten
(Junior) Customer Success Manager:in (m/w/d)
PEIQ —Augsburg
- Vollzeit
- Hybrides Arbeiten
- Erfahrung in der IT
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Customer Success Manager (m/w/d)
PART Business Solution GmbH —Augsburg
- Montag bis Freitag
- CRM-Software
- Kundenberatung
- ERP-Systeme
CMC/ VMC Surveyor for South Germany, Austria and Switzerland
DNV —Augsburg
- Bachelor
- Employee Assistance Program
Business Partner Supply Management / Projektleiter (m/w/d)
Airbus Aerostructures GmbH —Augsburg
- Vollzeit
- Englisch
- Projektmanagement
- Mit Reiseanteil
Teamleiter Verkauf (m/w/d)
TK Maxx —Augsburg
- Vollzeit
- Führungserfahrung
- Reisekostenerstattung
- Aufstiegsmöglichkeiten
Teamlead Global Master Data Europe (m/f/d)
OSI International Holding GmbH —Gersthofen
- Hybrides Arbeiten
- Englisch
- Master
- Bachelor
- Kostenloser Parkplatz
Trainee Customer Success Manager:in (m/w/d)
PEIQ —Augsburg
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
- Erfahrung in der IT
- Weiterbildungsprogramme
Direkt bewerben
Master Data Analyst (m/f/d)
OSI International Holding GmbH —Gersthofen
- Master
- Produktion
- Wirtschaft
- Kostenloser Parkplatz
Senior Manager, Project Management
Ambu —Augsburg
- Vollzeit
- Projektmanagement
- Führungserfahrung
Sr. Regional Fleet Manager, MEU Fleet Management
Amazon Deutschland Transport GmbH —Gersthofen
- Vollzeit
- Militär
- Bachelor
- Mit Reiseanteil
Growth & Account Manager - Germany (Greentech) (m/f/d)
Reonic GmbH —Augsburg
- Vollzeit
- Kundenberatung
- Wirtschaft
- Mitgliedschaft im Fitnessstudio
Strategic Partner Director (m/w/d)
Avantor —Schwabmünchen
- Vollzeit
- Bachelor
- Mit Reiseanteil
13 Tage
Verkäufer (M/W/D)
TK Maxx —Königsbrunn
- Teilzeit
- Reisekostenerstattung
Project Engineer Utility (m/f/d)
OSI International Holding GmbH —Gersthofen
- Hybrides Arbeiten
- Englisch
- Mit Reiseanteil
- Kostenloser Parkplatz
Global Head of Quality (f/m/d) Business Line Electronic & Industrial Solutions (EIS)
SGL Group —Meitingen
- Vollzeit
- Master
- Produktion
- Führungserfahrung
- Kostenloser Parkplatz
Senior Regional Sales Manager
TechBiz Global GmbH —Augsburg
- Vollzeit
- Homeoffice
- CRM-Software
- Vertrieb
- Präsentationserfahrung
Direkt bewerben

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Amazon Tour Leader, Amazon Tours

Amazon Deutschland Services GmbH -
Graben

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Word
Gastgewerbe
Public Relations
Microsoft Excel
Kundenberatung
Beschaffung
Reden in der Öffentlichkeit
Microsoft Office
Bachelor
Zendesk
Kommunikationswissenschaft

Vollständige Stellenbeschreibung

DESCRIPTION

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.

Key job responsibilities

Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
Maintain positive site relationships and participate in site & community engagement activities
Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
Highlight Amazon's commitment to employee development, safety, and well-being.
Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
Ensure tour groups adhere to all safety protocols and facility regulations.
Respond to questions from tour participants accurately and professionally.
Lead and support high level/VIP tours that require additional planning and coordination
Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
Maintain and update tour content to reflect new technologies and company initiatives.
Collect and report feedback from tour participants to improve the overall experience.

A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.

About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's advanced fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!

BASIC QUALIFICATIONS

Speak, write, and read fluently in German
Speak, write, and read fluently in English
Experience with Microsoft Office including Excel and Word
Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.

PREFERRED QUALIFICATIONS

Experience leading teams
Experience in procurement
Experience leading global teams
High level of professionalism
An entrepreneurial spirit, including the ability to work independently and autonomously
Experience in Fulfillment Operations
Tourism/Hospitality Industry Experience
Public Speaking or Media Experience
Customer Service (Zendesk) Experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Jetzt bewerben

Erweiterte Suche

customer success Jobs in augsburg, by

Amazon Tour Leader, Amazon Tours

Customer Success Manager (m/w/d) SaaS KI-Produkt | Süddeutschland

Trainee Technischer Vertrieb (Institutional)

Service Delivery Manager (m/w/d)

(Junior) Customer Success Manager:in (m/w/d)

Customer Success Manager (m/w/d)

CMC/ VMC Surveyor for South Germany, Austria and Switzerland

Business Partner Supply Management / Projektleiter (m/w/d)

Teamleiter Verkauf (m/w/d)

Teamlead Global Master Data Europe (m/f/d)

Trainee Customer Success Manager:in (m/w/d)

Master Data Analyst (m/f/d)

Senior Manager, Project Management

Sr. Regional Fleet Manager, MEU Fleet Management

Growth & Account Manager - Germany (Greentech) (m/f/d)

Strategic Partner Director (m/w/d)

Verkäufer (M/W/D)

Project Engineer Utility (m/f/d)

Global Head of Quality (f/m/d) Business Line Electronic & Industrial Solutions (EIS)

Senior Regional Sales Manager

Ich möchte aktuelle Job-E-Mails für Stellen als customer success in augsburg, by erhalten

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