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You support customers and service partners worldwide during commissioning, maintenance, repair and troubleshooting activities. Full-time (40 hours/week).

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Customer Support Technical Specialist (m/f/d)

HYDRO Systems GmbH & Co. KG -
Biberach

Jetzt bewerben

Details zur Stelle

Vollzeit

Leistungen

Kostenloser Parkplatz
Betriebsarzt/Betriebsärztin
Firmenfahrrad-Leasing
Firmenevents
Flexible Arbeitszeiten

Vollständige Stellenbeschreibung

Entry date:

as of now

Location:

Biberach/Baden

Exertion country:

Germany

Travel willingness:

Yes

Work experience:

Multiple years of professional experience

Employment dimension:

Full-time (40 hours/week)

WE LOVE AVIATION

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide.

:

Have you completed training in a technical field and ideally further training as a technician or master craftsman? Do you have knowledge of electrical engineering and are you committed to working across interfaces, including in English? Then we should get to know each other!

Your benefits:

Remuneration: Two guaranteed special payments per year and profit sharing
Work-life balance: Flexible working hours (flexitime), mobile working up to 40 percent, 30 days' vacation plus Christmas and New Year's Eve off
Company pension scheme: expert advice and above-average subsidy
Health management: company doctor, social counseling, JobRad and Hansefit (fitness subscription)
Infrastructure and facilities: Modern workplaces, company daycare center, company restaurant, food trucks and supermarket
Personnel development: Comprehensive induction and a wide range of training opportunities
Team spirit: regular team events and company parties
Extras: Corporate benefits (special conditions with well-known manufacturers and brands) and gifts for special personal occasions
Mobility: Optimal public transport connections, e-charging stations and free parking spaces

Your tasks:

You are the first point of contact for customers and service partners worldwide regarding technical questions related to products.
You process and coordinate technical customer inquiries via our ticketing system and ensure professional and timely problem resolution.
You analyze technical issues, complaints and warranty cases and develop sustainable solutions in cooperation with internal departments.
You collaborate closely with Engineering, Product Management, Sales and our international Service Organizations.
You support customers and service partners worldwide during commissioning, maintenance, repair and troubleshooting activities. In addition, you deliver product trainings, technical workshops, demonstrations and advanced troubleshooting sessions both remotely and on-site at customer locations.

Your profile:

You have completed vocational training in a technical field and ideally have knowledge of electrical engineering. Further training as a technician or master craftsman would be an advantage
You have at least 3 years of professional experience in after sales/service in a technical company
Good knowledge of MS Office is required, confident use of SAP is desirable
You have a high degree of commitment and willingness to travel and are characterized by strong communication and negotiating skills
You are used to working independently and with commitment, but also enjoy working in a team across interfaces
Fluent written and spoken German and English are essential in our international environment. Other languages are an advantage

Your Contact:

Verena Rauber
HR Business Partner

Jetzt bewerben

Erweiterte Suche

customer service Jobs in wolfach

Customer Support Technical Specialist (m/f/d)

Customer Service / Vertriebsinnendienst (m/w/d)

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Projektleiter / -manager (w/m/d)