20 beste Stellen als key account manager (all genders) in tornesch, sh – aktuell auf Personalsuche

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Senior/Expert Technical Account Manager (all genders)

SCAYLE
Hamburg

Direkt bewerben

Details zur Stelle

Vollzeit
85.000 € – 120.000 € pro Jahr

Qualifikationen

Hybris
Vertrieb
Salesforce
Englisch
Windows
E-Commerce
REST
APIs
GraphQL
SaaS
Account Management
Presales

Vollständige Stellenbeschreibung

Company Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

Own and manage 5-10 enterprise customer relationships from a technical perspective
Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions
Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
Map customer business needs to existing product features and proactively drive adoption
Coordinate technical escalations in collaboration with solution engineering, support, and product teams
Lead technical QBRs, integration reviews, and roadmap alignment workshops
Monitor platform health, usage, and KPIs for your accounts and recommend improvements
Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Qualifications

5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)
Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations
Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
Strong ability to read and understand architecture diagrams, API documentation, and technical specifications
Hands-on understanding of integrations via REST, GraphQL, and webhooks
Experience with monitoring tools, incident processes, and SLAs

Nice To Have

Experience in ecommerce platform migrations or replatforming projects
Background in pre-sales engineering or post-sales consulting
Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance
Fluency in German is a strong plus

Additional Information

Main Benefits

Flexible working times
40% discount on our ABOUT YOU online shop
Fresh fruits + drinks everywhere
Language courses (German & English)
Free sports courses & reduced price for Wellpass membership
Subsidized public transportation ticket
Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
Modern office in the city center of Hamburg
International working environment and English as company language
Agile work environment and cross-functional teams
Dog-friendly office
Professional training
Company pension plan
Help in relocation and VISA process

(Benefits may vary depending on location)

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.

Direkt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als key account manager (all genders) in tornesch, sh erhalten

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