We are looking for individuals who want to join our team at Illesheim, Germany.
Apply now!
Job Opportunity:
Army Community Service (ACS) Front Desk and Lending Closet Administrator
Location: Illesheim, Germany
Start Date: Immediately
Schedule: Part-Time On-Call
Part-Time On-Call (PTOC) = Substitute and replacement personnel for planned and unplanned absences at the ACS Office. Personnel should be available on short notice.
Support Those Who Serve – Join the ACS Team
Do you have a heart for helping Soldiers and their Families? Are you organized, professional, and passionate about connecting people to the services they need? This opportunity could be your next meaningful mission.
We're seeking a
Front Desk and Lending Closet Administrator to support Army Community Service (ACS) operations in Ansbach, Germany. This role ensures Soldiers and Family Members receive the guidance and resources needed to successfully navigate military life OCONUS.
This is an
excellent fit for candidates with prior military support experience or those who are service-minded, adaptable, and thrive in people-focused roles.
What You’ll Do
Customer Service & Support-
Greet and assist walk-in customers in a friendly, professional manner
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Answer questions and provide timely referrals to ACS staff and other community resources
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Register customers for ACS classes/events and confirm attendance
Information & Referral-
Track all ACS classes, trainings, and sessions (phone, in-person, email)
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Make timely referrals and enter contact data into the Army Family Web Portal
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Maintain an up-to-date resource guide and post-wide directory
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Collect and input ICE comments and evaluations to measure customer satisfaction
Administrative Functions-
Input customer data and statistics into the ACS Staff Application daily
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Maintain organized records, files, and digital systems
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Add, edit, and manage ACS classes/events within ACS Staff
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Ensure current flyers and information are displayed throughout ACS and the Welcome Center
Lending Closet Services-
Prepare, issue, receive, and properly store items per Relocation Readiness Program (RRP) guidelines
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Safely lift and transport items up to 60 lbs
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Keep inventory clean, organized, and accessible
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Notify customers of overdue items via email and a follow-up phone call
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Maintain and file a hard copy of the Lending Closet contracts
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Enter transactions and contacts into the Army Family Web Portal daily
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Conduct an inventory of supply items and provide a status report of the inventory quarterly
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Complete records for the disposal of all items that have reached the end of their lifecycle and remove items from inventory
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Dispose of the items utilizing on-post recycling and disposal facilities
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Choose and purchase Lending Closet items
Who You Are
You’re detail-oriented, dependable, and love helping others navigate change. Whether you’ve served, supported service members, or simply understand the unique challenges of military life, your empathy and professionalism make you a great fit for this team.
Qualifications-
1+ year experience supporting Military Families with community services or referrals
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Strong English language proficiency (Level 3 or higher), with the ability to communicate clearly and confidently in both written and verbal formats; skilled in engaging with diverse individuals and conveying information in a courteous, approachable, and professional manner
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Technically skilled in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
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Able to pass a background check
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Familiarity with ACS and DFMWR services preferred
Why This Role Matters
This is more than a desk job, it’s a front-line opportunity to welcome Soldiers and Families into a new chapter of military life. You’ll be the first face they see, the helping hand they remember, and the connection to the community they’ll rely on.
Ready to Join Us?
If you're detail-driven, compassionate, and ready to support our mission in Ansbach, apply today and make a real impact where it counts most.
DOCPER/SOFA/Logistical Support Status
This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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