Your Job
In this role, your main focus will be on after-sales support, with a strong emphasis on managing international stakeholders both within and outside the organization. You will play an important role in ensuring smooth customer experience and effective collaboration across functions and regions.
Our Team
Are you customer-oriented and interested in working in a fast-paced, international, and diverse environment? We are a global manufacturing company looking for a new team member to join our Customer Service team.
This is an office based role based in Walldorf, Germany (Note: We will be moving into our new location at the end of 2026, to Molex Deutschland GmbH, 69115 Heidelberg-Bahnstadt, Max-Jarecki-Straße 21, Deutschland)
What You Will Do
- Build trust-based partnerships with customers and colleagues, acting with integrity and respect in every interaction.
- Proactively communicate relevant updates to customers, helping to manage expectations and offering suitable solutions whenever possible.
- Review backlogs and forecasts to support customers in reaching their operational and business goals.
- Coordinate special shipping arrangements with manufacturing divisions, freight forwarders, and warehouses to ensure smooth order fulfillment.
- Collaborate closely with your peers and a wide range of internal and external stakeholders - including customers, Sales, Global Planning, production plants, and warehouses worldwide - to support the successful fulfillment of customer orders.
- Take ownership of the end-to-end process by gathering feedback, analyzing cases, and identifying opportunities to improve processes and customer interaction.
Who You Are (Basic Qualifications)
- You bring experience from a similar role, ideally in customer service, order management, or a comparable business-to-business environment.
- You have excellent English skills, both written and spoken.
- You communicate effectively and build strong working relationships with internal and external stakeholders.
- You adapt quickly to changing priorities and are comfortable working in a dynamic, demanding, and at times fast-paced B2B environment.
- You have a strong sense of urgency, know how to prioritize effectively, and work in a structured and organized way.
- You are confident using common PC applications, especially the Microsoft Office suite.
What Will Put You Ahead
- Experience in a commercial or supply chain-related role, or automotive industry is an advantage, ideally gained in a multinational B2B environment.
- Knowledge of SAP and/or Salesforce is a plus.
- Additional European language skills are a plus.
What Do We Offer
- A competitive total compensation and benefits package that reflect your individual contribution and current market value, ensuring your rewards are aligned with the value you create.
- The opportunity to work with and learn from colleagues across different countries and cultures.
- A culture grounded in humility, respect, and customer focus-some of our guiding principles. (Learn more: https://www.kochind.com/about/business-philosophy)
- Opportunities to take responsibility, discover your comparative advantage, and develop your talents.
- Room for creative ideas and appreciation for your commitment.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-JD2
