20 beste Stellen als germany in dallgow döberitz, bb – aktuell auf Personalsuche

Associate CX Manager, EMEA
Crunchyroll, LLC —Berlin
- Salesforce
- Kostenbeteiligung am Arbeitsweg
- Lebensversicherung
9 Tage
Junior Music Executive, Germany, Amazon MGM Studios Music
Amazon Digital Germany GmbH —Berlin
- Vollzeit
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sentinel EUCOM FSR: Germany
Raytheon —Berlin
- 95.500 € – 181.700 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Militär
- Wartung
- Bachelor
- Employee Assistance Program
- Lebensversicherung
4 Tage
IT Lead (IT Administration, Server, Cloud, Tools, AI)
Betterguards Technology GmbH —Hennigsdorf
- 50.000 € – 80.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Azure
- Microsoft Outlook
- Informatik
- Kostenloser Parkplatz
- Homeoffice-Möglichkeit
Direkt bewerben
Produktionsmitarbeiter / Produktionshelfer / (m/w/d) - Elektronische Bauteile
Swissbit Germany AG —Berlin
- 2.800 € – 3.200 € pro Monat
- Vollzeit
- ERP-Systeme
- Microsoft Office
- PC-Kenntnisse
- Kostenloser Parkplatz
- Empfehlungsprogramm
Direkt bewerben
VERKÄUFER (M/W/D) - B5 Center Berlin
ONLY&SONS Germany —Wustermark
- Teilzeit
- Microsoft Office
- Mitarbeiter-Rabatt
Direkt bewerben
Leitstellenmitarbeiter (m/w/d)
ICTS Germany —Potsdam
- Bis zu 22,20 € pro Stunde
- Online-Bewerbung
- Englisch
- PC-Kenntnisse
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Direkt bewerben
STORE MANAGER ASSISTANT (M/W/D) - B5 Center Berlin
ONLY&SONS Germany —Wustermark
- Vollzeit
- Microsoft Office
- Kommunikationsfähigkeit
- Mitarbeiter-Rabatt
Direkt bewerben
Customs Broker | Build & Launch Customs Operations in Germany
Nova Post DE GmbH —Berlin
- 60.000 € – 64.000 € pro Jahr
- Microsoft Office
Direkt bewerben
Sicherheits- und Ordnungsdienst Mitarbeiter im ÖPNV (m/w/d) in Zügen und Bahnhöfen
ICTS Germany —Potsdam
- Teilzeit
- Kommunikationsfähigkeit
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Direkt bewerben
Support Engineer *EU/ Germany remote* (m/f/d)
Pliant —Berlin
- Vollzeit
- Homeoffice
- ERP-Systeme
- SQL
- JavaScript
Direkt bewerben
VERKÄUFERIN (M/W/D) - B5 Center Berlin
ONLY Stores Germany —Wustermark
- Vollzeit
- Microsoft Office
- Mitarbeiter-Rabatt
Direkt bewerben
Sicherheitsmitarbeiter (m/w/d) für eine Bundesbehörde
ICTS Germany —Berlin
- Bis zu 20,75 € pro Stunde
- Teilzeit
- Kommunikationsfähigkeit
- Weiterbildungsprogramme
Direkt bewerben
Program Assistant, Academics - NYU Berlin
New York University —Berlin
- Vollzeit
- Google Suite
- Forschungserfahrung
- Windows
VERKÄUFER TEILZEIT (M/W/D) - B5 Center Berlin
ONLY&SONS Germany —Wustermark
- Teilzeit
- Microsoft Office
- Mitarbeiter-Rabatt
Direkt bewerben
Accountant Specialist - Austria / Germany m/w/d
Storyblok —Berlin
- Ab 45.738 € pro Jahr
- Homeoffice
- Microsoft Excel
- Schreibfähigkeiten
- ERP-Systeme
- Flexible Arbeitszeiten
Lagerarbeiter/Lagerhelfer als Quereinsteiger (m/w/d)
Hermes Germany GmbH —Ketzin
- Wochenendarbeit möglich
(Junior) Business Developer | Music Licensing Germany
Cézame Music Agency —Berlin-Kreuzberg
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Microsoft Office
- Bachelor
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
STORE MANAGER (M/W/D) - B5 Center Berlin
ONLY&SONS Germany —Wustermark
- Vollzeit
- Microsoft Office
- Kommunikationsfähigkeit
- Erfolgsbeteiligung
- Mitarbeiter-Rabatt
Direkt bewerben
Working Student Event Operations, Defence (m/f/d) – DSEI Germany
DSEI Germany Gmbh —Berlin
- Teilzeit
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
- Flexible Arbeitszeiten
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als germany in dallgow döberitz, bb erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

germany jobs near dallgow döberitz, bb

Jobs als Broker in Berlin

Jobs als Program Assistant in Berlin

Jobs als Produktionsmitarbeiter in Berlin

Jobs als Verkäufer in Wustermark

Jobs als Associate Manager in Berlin

Jobs als Operations Associate in Berlin

Jobs als Accountant in Berlin

Jobs als Chartering, Chartering Broker, Shipping, Ship Broker in Bremen

Jobs als Broker in Hamburg

Jobs als Broker in Nordrhein Westfalen

Jobs als Broker in München

Jobs als Program Assistant in Hamburg

Jobs als English Administrative Assistant in Frankfurt Am Main

Jobs als Sicherheit in Ansbach

Jobs als Museum Sicherheit in Frankfurt Am Main

Jobs als Mitarbeiter Copyshop, Digitaldruck in Berlin

Jobs als Produktionsmitarbeiter in Halle (saale)

Jobs als Produktionsmitarbeiter in Eisenberg

Jobs als Produktionsmitarbeiter in Göppingen

Jobs als Produktionsmitarbeiter in Bad Mergentheim

Associate CX Manager, EMEA

Crunchyroll, LLC -
Berlin

Jetzt bewerben

Details zur Stelle

vor 9 Tagen

Leistungen

Kostenbeteiligung am Arbeitsweg
Lebensversicherung

Qualifikationen

Salesforce
Zendesk

Vollständige Stellenbeschreibung

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As an Associate CX Manager, EMEA, you are the operational support to the Senior Customer Experience Managers. You will lead partner alignment from a Team Lead perspective, drive performance improvements, and ensure our partners follow processes. Your work directly impacts agent success, partner consistency, and customer experience. You will play a key role in supporting day-to-day partner operations, ensuring Partner Team Leads are aligned on goals, performance expectations, and processes. By leveraging data and feedback, you will identify trends, address performance gaps, and drive continuous improvement across partners. You will be the important link between internal partners and external teams, ensuring consistent execution and communication. We measure success in this role through operational efficiency, partner alignment, and measurable improvements in customer experience outcomes.

In the role of Associate CX Manager, EMEA, you will report to the Senior Customer Experience Vendor Manager, EMEA.

For this role, we are considering applicants for the location of Berlin, Germany.

Core Areas of Responsibility

Partner Operations & Alignment:
- Be the primary contact for BPO/vendor partner Team Leads, ensuring consistent alignment on goals, processes, and expectations.
- Lead regular syncs, maintain clear communication across EMEA languages, and ensure the partners effectively implement updates from process changes.
Performance Management & KPI Oversight:
- Monitor queue health, operational metrics, and agent-level performance on a daily basis.
- Partner with Team Leads to review weekly goals, track progress, and ensure accountability through structured follow-ups and action plans.
Process Improvement & Escalation Management:
- Identify recurring operational issues, escalate with proposed solutions, and collaborate with Quality, Training, and other partners to drive sustainable improvements.
- Participate in process change initiatives and ensure consistent execution across regions.
Stakeholder Communication & Reporting:
- Share performance insights, trends, and recommendations with CX Managers.
- Deliver regular reporting, including agent performance summaries and VOC insights, to support data-driven decision-making.
Team Lead Coaching & Development:
- Provide ongoing coaching and feedback to Partner Team Leads to improve agent performance and leadership effectiveness.
- Support recognition programs, facilitate agent engagement initiatives such as focus groups, and help build a high-performing, motivated partner network.

About You

We get excited about candidates, like you, because...

5+ years of experience in customer experience in a vendor/BPO environment, or operations.
Experience leading Team Leads and driving performance to deliver business outcomes.
Strong knowledge of customer interactions and expectations across the EMEA region.
Experience adapting approaches to diverse markets and cultural nuances.
Experience interpreting KPIs, identifying trends, and translating insights into actionable improvements.
Experience in influencing partner performance and aligning multiple stakeholders across different regions, functions, and levels of seniority.
Hands-on experience with CCaaS platforms such as Zendesk, Salesforce, or similar tools.
You have experience with CX tools and platforms, including Chatbots, CMS, and WFM, as well as Sierra AI.
Experience working in a globally matrixed organization.

About the Team

At Crunchyroll, our mission is to super-serve our fans around the globe. The Customer Experience team is central to bringing this mission to life by ensuring every interaction our fans have with us is seamless, consistent, and high quality. You will sit within the EMEA CX operations structure and work with our vendor partner teams, serving as the primary liaison between Crunchyroll and our external support partner. We focus on equipping partners and agents with the right information, tools, and guidance to support our customers.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Jetzt bewerben

Erweiterte Suche

germany Jobs in dallgow döberitz, bb

Associate CX Manager, EMEA

Junior Music Executive, Germany, Amazon MGM Studios Music

Sentinel EUCOM FSR: Germany

IT Lead (IT Administration, Server, Cloud, Tools, AI)

Produktionsmitarbeiter / Produktionshelfer / (m/w/d) - Elektronische Bauteile

VERKÄUFER (M/W/D) - B5 Center Berlin

Leitstellenmitarbeiter (m/w/d)

STORE MANAGER ASSISTANT (M/W/D) - B5 Center Berlin

Customs Broker | Build & Launch Customs Operations in Germany

Sicherheits- und Ordnungsdienst Mitarbeiter im ÖPNV (m/w/d) in Zügen und Bahnhöfen

Support Engineer EU/ Germany remote (m/f/d)

VERKÄUFERIN (M/W/D) - B5 Center Berlin

Sicherheitsmitarbeiter (m/w/d) für eine Bundesbehörde

Program Assistant, Academics - NYU Berlin

VERKÄUFER TEILZEIT (M/W/D) - B5 Center Berlin

Accountant Specialist - Austria / Germany m/w/d

Lagerarbeiter/Lagerhelfer als Quereinsteiger (m/w/d)

(Junior) Business Developer | Music Licensing Germany

STORE MANAGER (M/W/D) - B5 Center Berlin

Working Student Event Operations, Defence (m/f/d) – DSEI Germany

Ich möchte aktuelle Job-E-Mails für Stellen als germany in dallgow döberitz, bb erhalten

Related Searches

Weitere Job-Standorte erkunden

About Crunchyroll

About the role

Core Areas of Responsibility

About You

About the Team

Why you will love working at Crunchyroll

About our Values

Our commitment to diversity and inclusion

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt