7 beste Stellen als technical product specialist (m/w/d) in dachau – aktuell auf Personalsuche

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Technical Product Specialist (m/w/d)

zvoove Group GmbH -
München

Direkt bewerben

Details zur Stelle

Vollzeit
vor 12 Stunden

Leistungen

Aufstiegsmöglichkeiten

Qualifikationen

Dokumentenmanagementsysteme

Vollständige Stellenbeschreibung

Job description

Our division builds and scales zvoove's newest product lines. As Technical Product Specialist you are the technical centre of gravity between customers, L1 support, our product teams and external partners. You own the hard cases, the ones L1 cannot close and the product teams should not have to chase. And you make sure they stop coming back.

You get four products, real ownership and direct influence on the roadmap. What you find becomes what we fix. Elevate is small enough that your work is visible and fast enough that it matters within weeks, not quarters.

Your tasks

Own complex support (L2/L3)

Resolve escalated cases across our product lines as the interface between L1 support, product teams and customers
Run deep root-cause analysis, including code-level investigation with AI tooling
Handle data pipeline failures, user permissions and role concepts, filters, dashboards and AI chatbot issues on our data and analytics product
Support migrations from legacy document management systems, including select complex migration cases

Run factoring operations

Steer day-to-day processes with our factoring partners: go-live dates, data transfers, new debtors, error resolution
Review, document and reconcile commission statements, and clarify discrepancies with partners
Own end-to-end customer onboarding: access, master data, partner communication and e-invoicing adjustments
Coordinate support cases and escalations between customers, factoring partners, the relevant product team and Customer Support

Make problems structural, not repetitive

Translate recurring cases into product improvements, knowledge base updates and proactive customer communication
Define and implement preventive measures
Continuously improve and standardise our support process
Own and evolve our Jira Service Management configuration
Monitor systems and catch issues before customers report them
Build and maintain runbooks, technical guides and troubleshooting documentation
Hold the line on agreed response and resolution times

Enable others

Train L1 support teams across our country organisations on new features and known gaps

Your profile

Several years in technical support, support engineering or technical product operations for a B2B SaaS product
A genuine debugging instinct: you read logs, follow data flows and are comfortable in a codebase, even if you don't write production code
Confidence with SQL, APIs and integration topics
Experience coordinating external partners or service providers, ideally in a financial or payments context
Strong written communication in German and English, and the judgement to know what a customer needs to hear
A process mindset: you document, standardise and automate rather than becoming the single point of knowledge
Background in factoring, payments or e-invoicing
Experience with DMS or document management migrations
Hands-on experience with AI-assisted analysis and debugging workflows

Your benefits

Work across AI-powered SaaS and cloud-native products, use modern AI tooling daily, and shape pragmatic infrastructure that helps teams ship faster and more safely
Collaboration in an empathetic, appreciative team with room to contribute ideas and take ownership
Individual development opportunities, structured onboarding, and interdisciplinary collaboration
Flexible working models including hybrid work, home office, and mobile working
A modern tech environment and agile ways of working
Additional benefits such as pension plans, health offers, and employee discounts

I look forward to receiving your application

Svenja Krüßel
D-49835 Wietmarschen-Lohne
Tel.: 0170-7888740
E-Mail: [email protected]

Über uns

zvoove ist der weltweit marktführende Anbieter von KI-Lösungen für die Personaldienstleistungs-, Reinigungs- und Sicherheitsdienstleistungs-Branchen. Im dynamischen Ökosystem von Zeitarbeits-, Reinigungs- und privaten Sicherheitsfirmen, Arbeitnehmern und Unternehmen, digitalisiert und optimiert zvoove Prozesse für mehr Effizienz und Wettbewerbsvorteile. Durch die End-to-End-Digitalisierung für Dienstleister, mehr Jobangebote und Karrierechancen für Arbeitnehmer und zuverlässige Arbeitskräfte für Unternehmen verbessert zvoove die Arbeitswelt.

Rund 8.500 Kunden vertrauen auf zvoove. Sie verwalten heute über 3 Mio. Arbeitnehmer, 21 Mrd. EUR jährliche Gehaltsabrechnungen und über drei Millionen Bewerbungen pro Jahr über die zvoove Plattformen. zvoove beschäftigt weltweit 950 Mitarbeiter an 25 Standorten in ganz Europa und Lateinamerika.

Direkt bewerben

Erweiterte Suche

technical product specialist (m/w/d) Jobs in dachau

Technical Product Specialist (m/w/d)

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IBM Presales Consultant (m/w/d)

Principal Delivery Consultant - GFS, Global Financial Services

Generative AI Strategist, Generative AI Innovation Center

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