9 beste Stellen als technical analyst in berlin, be – aktuell auf Personalsuche

SENIOR TECHNICAL SUPPORT ANALYST
IT Universe —Berlin
- Azure
- Software-Fehlerbehebung
- Windows
1 Tag
Data Engineer
Atolls —Berlin
- Hybrides Arbeiten
- SQL
- AWS
- APIs
1 Tag
Senior Data Engineer (f/d/m)
Digital Charging Solutions GmbH —Berlin
- Vollzeit
- Azure
- Master
- APIs
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
2 Tage
Principal Decision Scientist - Marketing
Pipedrive —Berlin
- Vollzeit
- Hybrides Arbeiten
- Künstliche Intelligenz
- Führungserfahrung
- Python
- Umzugskostenzuschuss
- Flexible Arbeitszeiten
Direkt bewerben
2 Tage
(Senior) Applied Scientist, Search
Wolt - English —Berlin
- Homeoffice
- Doktorat
- Forschungserfahrung
- Machine Learning
Direkt bewerben
8 Tage
Commercial Planning Senior Associate
SumUp —Berlin
- Microsoft Excel
- SQL
- Kostenbeteiligung am Arbeitsweg
- Lebensversicherung
Direkt bewerben
Head of Marketing
Qdrant —Berlin
- Vollzeit
- Homeoffice
- Künstliche Intelligenz
- Marketing
- Flexible Arbeitszeiten
Direkt bewerben
Forward Deployed AI Engineer, UAE
ICEYE —Berlin
- Vollzeit
- Datenbanken
- Mit Reiseanteil
- APIs
Direkt bewerben
2 Tage
Head of Marketing / Marketing Lead
ai-coustics —Berlin
- Künstliche Intelligenz
- Marketing
Direkt bewerben

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WebMD —Berlin
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SENIOR TECHNICAL SUPPORT ANALYST

IT Universe -
Berlin

Jetzt bewerben

Details zur Stelle

vor 1 Tag

Qualifikationen

Jira
TCP
Azure
Software-Fehlerbehebung
Windows
Technischer Support
Windows Remote Desktop
Informationssicherheit
AWS
Fernwartungssoftware
MacOS
ServiceNow
TCP/IP
Citrix
Kommunikationsfähigkeit
Active Directory
Intune
Informationstechnologie
VPN

Vollständige Stellenbeschreibung

About IT UNIVERSE

We are a well-established company in the IT market with a history spanning over 16 years. As an IT solutions integrator with an extensive portfolio of products and services, we serve companies of all sizes and operate in Brazil, the United States, and Mexico.

We are proud to be recognized by Great Place to Work (GPTW) as one of the best companies to work for.

What guides us?

Happiness – Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and work better. Happiness drives results.
We view our clients, partners, and employees as the key drivers of project success and company growth.
Ethical relationships foster the prestige and recognition that constitute a company's greatest assets.
We consistently provide the best possible service experience to our clients.
The pursuit of new technologies is a daily endeavor. Keeping pace with market evolution is the key to delivering excellence.

Responsabilidades e atribuições

Monitor events, ensuring adherence to service and resolution deadlines.
Provide technical support for hardware and software.
Install approved software.
Reinstall Windows and create/deploy images on desktops, laptops, and All-in-One PCs.
Perform IMACD (Install, Move, Add, Change, and Remove) activities for hardware and software.
Provide remote support for mobile telephony, including device configuration, app installation, and carrier liaison.
Support the IT environment, including desktops, laptops, monitors, mobile devices, printers, scanners, plotters, VoIP equipment, Wi-Fi, network devices, and videoconferencing systems.
Interact with vendors and manufacturers regarding equipment maintenance and replacement.
Monitor communication, printing, and network services, resolving and escalating incidents as necessary.
Manage users and permissions in Active Directory and Microsoft Entra ID.
Administer Google Workspace tools.
Manage devices via Intune, SCCM, and MDM.
Support Windows, macOS, Citrix, VDI, VPN, and RDS environments.
Support SentinelOne and IRU.
Provide remote support using remote access tools.
Support network infrastructure by diagnosing connectivity, latency, firewall, and proxy issues.
Log, track, and update tickets in ITSM tools.
Maintain the confidentiality of sensitive information and documents.
Install, configure, and perform preventive and corrective maintenance on IT equipment.

Requisitos e qualificações

Degree or currently pursuing a degree in Information Technology or related fields.
Minimum of 3 years of experience in IT technical support.
Fluent in English.
Fluent in German.
Strong communication skills.
Experience with advanced troubleshooting for Windows 10, Windows 11, and macOS.
Knowledge of endpoint management using Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), and MDM solutions.
Knowledge of Microsoft Active Directory (AD DS) and Microsoft Entra ID (Azure AD).
Experience with Google Workspace administration (Mail, Drive, and Meet).
Knowledge of corporate VPNs and secure remote access.
Knowledge of Citrix Virtual Apps and Desktops, VDI, and Remote Desktop Services (RDS) environments.
Knowledge of remote access tools such as NinjaOne/Ninja Desk, AnyDesk, TeamViewer, BeyondTrust, and Microsoft Remote Help.
Knowledge of network protocols: TCP/IP, DNS, DHCP, VLAN, NAT, and Proxy.
Knowledge of firewalls and proxies for diagnosing connectivity and latency issues.
Basic knowledge of Microsoft Azure and/or AWS.
Basic knowledge of SentinelOne (Endpoint), Zscaler, and IRU (Identity).
Knowledge of Information Security best practices.
Experience with ITSM tools such as Jira, ServiceNow, or similar.
Knowledge of technical documentation and the creation of operational procedures.

Informações adicionais

Feedback and monthly 1:1s for tracking progress and professional development.

Individual Development Plan (IDP).

Training and skill-building sessions for individuals and teams.

Here, we value people, encourage continuous development, and believe that growing together is the best way to achieve great results. Come join a team that fosters collaboration, innovation, and learning every day!

Ambiente descontraído, colegas que podem se tornar seus amigos, cafezinho a vontade,

vários benefícios, líderes que inspiram e diversos treinamentos para você crescer na sua carreira profissional.

E tem mais! Além de você trabalhar na nossa sede, você também poderá trabalhar na sede dos nossos clientes. ;)

Jetzt bewerben

Erweiterte Suche

technical analyst Jobs in berlin, be

SENIOR TECHNICAL SUPPORT ANALYST

Data Engineer

Senior Data Engineer (f/d/m)

Principal Decision Scientist - Marketing

(Senior) Applied Scientist, Search

Commercial Planning Senior Associate

Head of Marketing

Forward Deployed AI Engineer, UAE

Head of Marketing / Marketing Lead

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