In a nutshell
The Senior Manager Account Management (m/f/d) serves as the strategic link between Member Hotels, Design Hotels, and the Global Business Development teams.
This role is responsible for preserving and sustaining business at member hotels, driving incremental revenue growth, and identifying new commercial opportunities within the assigned region. Through strategic consultation, strong relationship management, and expert representation of the Design Hotels brand, the Senior Manager Account Management fosters credibility and trust with member hotels while ensuring full alignment with Design Hotels & Marriott systems, standards, and key stakeholders. The position is based at the Design Headoffice in Berlin, Germany.
TASKS & RESPONSIBILITIES
Strategic Account & Relationship Management
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Act as the main point of contact for all regional member hotels, maintaining strong, long-term partnerships.
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Provide strategic consultation to member hotels on the optimal use of Design Hotels services and solutions.
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Represent Design Hotels brand, values and commercial strategy to regional hotel partners.
Revenue Growth & Commercial Strategy
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Develop, plan, and execute a regional commercial strategy aligned with global objectives and based on Design Hotels’ Global Key Account Matrix.
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Increase revenue performance across the existing hotel portfolio.
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Identify, source, and close opportunities for additional products and services.
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Prepare annual sales and marketing budgets, support forecasting and planning activities for member hotels in the region
Contract & Portfolio Management
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Support contract renewals for all member hotels in respective region
- Support negotiations and execution of supplement agreements for additional services
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Ensure contractual compliance and long-term value creation for both parties
Market Intelligence & Strategy Development
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Monitor regional market trends, competition, and growth opportunities
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Analyze regional and global strategies to identify revenue opportunities
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Adapt commercial approaches in response to changing market conditions
Competencies
Strategic & Commercial
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Strong understanding of hospitality commercial strategy and revenue models
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Ability to translate global strategy into regional execution
Relationship Management
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Exceptional stakeholder management and consultative selling skills
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High credibility with senior hotel executives and ownership groups
Communication & Influence
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Clear, confident communicator across cultures and seniority levels
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Skilled negotiator with strong influencing capabilities
Analytical & Market Insight
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Ability to analyze market data, performance trends and competitive landscapes
Collaboration
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Strong cross-functional coordination and teamwork skills.
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Proactive, solution-oriented, and innovation-driven mindset.
Experience
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Minimum 5 years of experience in hospitality prefereably in sales, business development, or account management
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Proven experience managing hotel portfolios or key accounts at a regional or global level
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Strong background working with branded hotel systems (Marriott experience highly preferred)
Education
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Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field
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MBA or equivalent advanced qualification is a plus
Skills
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Strong commercial, negotiation and contract management skills
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Excellent presentation and stakeholder communication abilities
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High level of financial literacy and revenue management understanding
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Ability to work independently across regions with frequent travel
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Fluency in English required; additional languages are an advantage
Perks & Benefits
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An exciting opportunity to shape the future of our systems
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A great experience in the niche market of luxury boutique hotels
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Hybrid mobile working options
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Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™
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Great benefits at member hotels, brand partners and other employee discounts and special offers, including Marriott Explore rates
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Career development opportunities in an international company
ABOUT DESIGN HOTELS™
Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
