Qualcomm Technologies GmbH
Engineering Services Group, Engineering Services Group > Program Management
General Summary:
About the role
The Customer Technical Program Manager (CTPM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical, organization, operational, and administrative topics. Technical support will be managed throughout the product lifecycle from concept to mass production/maintenance for EMEA customers. The CTPM closely tracks and understands customers’ technical requirements/issues along with priorities/schedules and translates them into actions for internal teams and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The CTPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management. An ideal candidate will be coming with embedded SW engineering background with strong project management experience. The prime measure of success is an on-time launch of the customers’ product, and the quality and responsiveness of the technical support delivered.
Preferred Qualifications
Experience with one or more components like Displays, Audio, Camera, ML/AI, Bluetooth, Wi-Fi, or Automotive SOC sector in general.
Technical Project or Program management ideally within Infotainment
Technical understanding of Automotive Applications Processor, GPU, Memory, Camera, Interfaces and Systems
Knowledge of Automotive Applications, Requirements, KPIs and Use Cases
Experience with ASPICE, Functional Safety, Cyber Security.
Technical background in systems, software, multimedia and/or hardware
Proven analytical and problem-solving skills.
Ability to simultaneously support multiple projects and to work across functions.
Team player with a successful track-record of working inside diverse global organizations.
Leadership, communication, and reporting skills.
Minimum Qualifications
Master’s degree in engineering, Information Systems, Computer Science, or related field.
+8 years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.
+5 years of experience in an automotive customer-facing role.
+2 years of work experience in a role requiring direct interaction with senior leadership (e.g., Director level and above).
Languages: Fluent English
Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies
Principal Duties and Responsibilities:
Own every aspect of the program, including developing and managing relationships across the technical groups, from working level to leadership.
Maintain a deep and dynamic understanding of the customer’s technical objectives, strategies, and capabilities, and ensure ongoing alignment within Qualcomm Automotive team.
Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products.
Managing customer project support from its inception throughout the entire development and deployment cycle.
Acts as a tech lead on large projects and owns the outcome of the project.
Negotiating, establishing, and managing effective technical support activities & plans towards customers
Tracking customer program schedules and priorities, risk management and Report project status with technical abstraction level , highlighting the areas that need attention.
Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e. engineering and management).
Serves as a role model for building connections across the company and with the customers.
Proactively identifies complex customer problems and recommends solutions that meet customer needs.
Leading and coordinating engineering resources in resolving complex technical issues.
Building, maintaining, and leveraging a network of engineering specialists within Qualcomm.
Organizing technical training, design reviews and engineering workshops on behalf of customers
Work closely with broader Qualcomm support organization (Sales Operations, Development, Product Marketing, Customer Service, etc.), to support all aspects of the customer business cycle and to determine strategies regarding complex customer needs (e.g., pain points).
Providing technical support to business development.
Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap.
Maintain project pipeline, provide monthly planning and forecasts, and support quarterly global Business Unit reviews
Ability to frequently travel domestically.
Level of Responsibility:
Decision-making is critical in nature and highly impacts program, product, or project success.
Requires verbal and written communication skills to convey highly complex and/or detailed information. May require strong negotiation and influence with large groups or high-level constituents.
Works within the prescribed budgetary objectives of the department.
Has influence over the formulation and achievement of long-term business plans and objectives.
Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Educational Requirements
If you feel this role is of interest but is not an exact 100% match to your skills and you are a quick learner, we would still welcome your application
Minimum Qualifications:
- Bachelor's degree in Engineering, Computer Science, or related field.
- 5+ years of Program Management or related work experience.
Preferred Qualifications:
- Master's degree in Engineering, Computer Science, or related field.
• PMP Certification.
- 10+ years of Program Management or related work experience.
- 5+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
- 3+ years of experience working in a large matrixed organization.
- 2+ years of experience with program management tools such as dashboards, Gantt charts, etc.
Principal Duties and Responsibilities:
- Collaborates with key stakeholders and program sponsors to develop program goals, set the prioritization of deliverables, discuss involvement of business processes (e.g., program change management, communication) and drives decisions necessary for on time delivery.
- Manages and takes responsibility for multiple medium sized programs/technology with moderate complexity by applying up-to-date program management knowledge to meet deadlines.
- Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple medium sized programs which include schedule and resource forecasting, stakeholders identification, method and frequency of communication, scope, and prioritization.
- Establishes key program metrics and manages team to take action outside their comfort zone to ensure program success when metrics deviate from Plan of Record.
- Identifies and secures resources to ensure alignment of team with program/technology demand for multiple medium sized programs with moderate complexity.
- Drives teams to identify program issues/risks, and create a risk mitigation plan for multiple medium sized or a single complex program(s). Maintains and updates the risk tracker.
- Promotes program vision and objectives within the team, ensures program objectives are met or exceeded, presents program vision to management, and gains buy-in from stakeholders.
- Promotes adoption of processes by applying best practices and identifying and executing process improvement initiatives across the Program Management team.
Level of Responsibility:
- Working independently with little supervision.
- Making decisions that are significant in impact; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct.
- Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.
- Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
- Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short- or long-term memory.
- Exercising exceptional creativity to innovate new ideas and develop innovative products/processes without established objectives or known parameters.
- Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
- Occasionally participates in strategic planning within own area affecting immediate operations.
The responsibilities of this role do not include:
- Financial accountability (e.g., does not involve budgeting responsibility).
*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
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