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Ownership Loyalty Advisor (m/w/d) – Berlin
Tesla —Berlin
- Vollzeit
9 Std.

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Ownership Loyalty Advisor (m/w/d) – Berlin
Tesla —Berlin
As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back.
9 Std.

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Ownership Loyalty Advisor (m/w/d) – Berlin

Tesla -
Berlin

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Details zur Stelle

Vollzeit
vor 9 Stunden

Vollständige Stellenbeschreibung

What to Expect

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.

As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

What You'll Do

Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla
Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution
Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates
Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated
Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience
Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!
Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience

What You'll Bring

Passion for Tesla's mission and products, and a desire to share this with others
Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)
The ability to explain complex topics to customers in simple terms
Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships
Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Valid Driver License

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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Ownership Loyalty Advisor (m/w/d) – Berlin

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