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Guest Experience Intern - Habyt Berlin Waterfront (m/f/d)
Future Living Holding GmbH —Berlin
- Wochenendarbeit möglich
- Gastgewerbe
- Google Suite
- Kundenberatung
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Guest Experience Intern - Habyt Berlin Waterfront (m/f/d)
Future Living Holding GmbH —Berlin
Find ways to improve guest satisfaction and team performance; keep accurate guest data in the PMS and other IT systems, following SOPs.
Direkt bewerben

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Guest Experience Intern - Habyt Berlin Waterfront (m/f/d)

Future Living Holding GmbH
Berlin

Direkt bewerben

Details zur Stelle

Leistungen

Firmenevents

Qualifikationen

Gastgewerbe
Google Suite
Kundenberatung

Vollständige Stellenbeschreibung

About the Role

Housing is hard. One size rarely fits all, and it’s a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt – The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt – The Waterfront offers 144 hotel rooms and 92 residential studios.

Key Responsibilities

Manage guest check-in and check-out to ensure smooth transitions
Handle reservations and room inventory to optimize occupancy and revenue
Work with internal teams to address guest requests and concerns in a timely manner
Arrange pre-arrival services for VIPs, corporate clients, and groups
Use analytical skills to track and optimize room inventory for new reservations
Find ways to improve guest satisfaction and team performance; keep accurate guest data in the PMS and other IT systems, following SOPs

Qualifications

1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment
A high level of English and German is required; additional languages are a plus
Ability to exceed guest expectations and achieve high satisfaction scores
Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds
Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns
Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems
Willingness to work on rotating shifts – 5 days per week, including weekends and public holidays

Why Join Habyt?

Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.
Team Events: Connect and have fun with your colleagues at our regular, lively company events.
Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
Urban Sports Club Membership: Stay active with a subsidized Urban Sports Club membership.
Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our co-living homes.
Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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intern (m/f/d) Jobs in berlin, be

Guest Experience Intern - Habyt Berlin Waterfront (m/f/d)

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