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Junior Partner Success Manager (all genders) - ZEOS

Zalando -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 2 Stunden

Leistungen

Umzugskostenzuschuss

Qualifikationen

Kundenberatung
Salesforce

Vollständige Stellenbeschreibung

Ort

Germany - Berlin

Vertrag

Full time

Job-Kategorie

Logistics & Supply Chain

THE ROLE & THE TEAM

The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable Partner Program growth.

Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services. The ZEOS Merchant Support Team manages the handling of merchant and Sales Channel requests on a daily basis and supports in resolving these while using the experience of our daily merchants encounters to continuously improve support processes.

As a Junior Partner Success Manager, you’ll be acting as a second level of support, engaging and collaborating with relevant operational stakeholders to resolve merchants issues. While resolving the merchant issues you perform root cause analyses and identify improvement opportunities as well as create process guidelines to hand over repetitive tasks to the first level of support. In doing so you continuously improve our merchant satisfaction and reduce friction in the merchant experience.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

You are able to communicate professionally and empathetically with our merchants
You are able to engage and collaborate with internal and external operational stakeholders.
You are able to manage multiple tasks and prioritize effectively in a fast-paced environment.
You are proficient in using ticketing systems (Salesforce experience is a plus), and Google Workspace.
You have a solution-oriented mindset. You recognize problems on your own, formulate relevant questions and suggest and execute further investigations which help outline conclusions and propose solutions.

WE'D LOVE TO MEET YOU IF

You have proven experience in a customer care or customer service role, preferably in logistics, e-commerce, or retail.
You are able to adapt to changing customer needs and organizational processes.
You have excellent organizational and time-management skills.
You have a high attention to detail.
In your daily work, you maintain a good working relationship with direct peers and partners.
You have first experiences with the lean six-sigma methodology or have previous experiences with the continuous improvement of processes.
You have great communication skills: excellent level in English, German is a plus.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

Recruiter

Stella Lymperopoulou

[email protected]

Nach der Prüfung werden unsere Recruiter*innen über eine offizielle Zalando E-Mail-Adresse (@zalando.de) Kontakt aufnehmen.

In einigen Fällen arbeiten wir auch mit einer Auswahl von Headhunter*innen und Agenturen zusammen, um bestimmte Positionen zu besetzen. Bitte beachte, dass weder Zalando noch unsere Rekrutierungspartner*innen irgendeine Art von Bezahlung verlangen, um sich für eine Stelle zu bewerben oder an einem Vorstellungsgespräch teilzunehmen.

Über Zalando

Zalando wurde 2008 in Berlin gegründet und ist die führende europäische Technologieplattform für Mode und Lifestyle. Wir verbinden 62 Millionen aktive Kund*innen mit mehr als 7.000 Marken in 29 Märkten. Unser Geschäft basiert auf einer einzigartigen, KI-gestützten Daten- und Infrastrukturplattform. Für unsere Kund*innen bietet unser Multi-App-Ansatz – bestehend aus Zalando, ABOUT YOU und Lounge by Zalando – ein inspirierendes, hochgradig personalisiertes Einkaufserlebnis. Für unsere Partner bauen wir das Betriebssystem für den E-Commerce. Über ZEOS, Tradebyte und SCAYLE öffnen wir unsere Logistik-, Software- und Servicekapazitäten für Marken und Einzelhändler*innen zur nahtlosen, grenzüberschreitenden Skalierung ihres Geschäfts.

Jetzt bewerben

Erweiterte Suche

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THE ROLE & THE TEAM

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WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

WE'D LOVE TO MEET YOU IF

OUR OFFER

Über Zalando

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