15 beste Stellen als customer success manager in eichwalde, bb – aktuell auf Personalsuche

Escalations Specialist
GetYourGuide —Berlin
- Hybrides Arbeiten
- Google Suite
- Kundenberatung
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
1 Tag
Praktikum im Customer Success Management (m/w/d)
Pflegia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote
BuchhaltungsButler —Berlin
- Homeoffice
- Englisch
- Weiterbildungsprogramme
Direkt bewerben
2 Tage
Post Merger Integration & Expansion Senior Associate (m/f/d)
Voyfai —Berlin
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
3 Tage
Business Line Manager - Power transmission
SKF —Berlin
- Produktmanagement
- Mit Reiseanteil
- Führungserfahrung
1 Tag
Revenue Growth & Strategy Partner
Reddit —Berlin
- Homeoffice
- Vertrieb
- SQL
- Bachelor
Direkt bewerben
1 Tag
Business Development Manager:in
Nelly Solutions —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Englisch
- Flexible Arbeitszeiten
Direkt bewerben
Praktikum im Onboarding Customer Success Management (m/w/d)
Pflegia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Working Student (m/f/d) Commercial Partnerships
Ratepay GmbH —Berlin
- Teilzeit
- Master
- Organisationstalent
- Künstliche Intelligenz
Direkt bewerben
Working Student - Customer Success (m/f/d)
nuwo GmbH —Berlin
- Teilzeit
- Marketing
Direkt bewerben
Junior Customer Experience Consultant (x/f/m)
Doctolib —Berlin
- Per E-Mail
- CRM-Software
- Englisch
- Organisationstalent
Direkt bewerben
Junior Sales Manager:in – Startup Insider Live (m/w/d)
Startup Insider GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Vertrieb
- Englisch
Direkt bewerben
Working Student – Business Strategy / Key Account Management (m/f/d) (Open)
GE Vernova —Berlin
- Teilzeit
- Master
- Bachelor
3 Tage
Founder’s Associate Intern (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Flexible Arbeitszeiten
Direkt bewerben
Praktikum im Customer Success Management - Berlin (m/w/d)
Werkia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben

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Escalations Specialist

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

vor 1 Tag

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Jira
Google Suite
Google Docs
Kundenberatung
Zendesk

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Care Escalations Specialist, you'll be a key player in our global Care team, managing escalations that are a crucial part of our global Customer Care setup. You'll execute our service strategy by handling customer-facing outlier cases of high complexity with significant customer and business impact. By driving innovation through operational enhancement, you'll champion a world-class customer experience, aiming to build customer loyalty and support our strong growth. This role reports to the Escalations Manager.

Note: This role includes periodic Saturday coverage in rotation(at least once per month).

Your mission

Handle the daily inflow of escalated B2C tickets, focusing on sensitive and/or outlier cases.
Manage customer outreach and booking management for large-scale events affecting multiple customers.
Address specific scenarios impacting customers flagged by GetYourGuide teams (e.g., Payment & Fraud) requiring customer outreach.
Lead and support areas facilitating in-house and BPO escalation operations, such as quality assurance, process ownership, data management, and supporting the BPO L2 team(s).
Consistently detect and flag product defects to stakeholder teams, both within and outside of Care, contributing significantly to product enhancements.
Manage personal data-related customer requests according to GDPR regulations (data deletion, data access, un-subscriptions).

Your toolkit

3+ years of experience in a 2nd-level customer service role, managing escalated cases within international, multi-language environments.
Familiarity with AI tools such as Claude, Langdock, Loveable, or Copilot.
Proven track record in results-driven environments, where performance is measured against defined numerical targets.
A strong drive to deliver outstanding operational outcomes while actively contributing to the continuous improvement of team performance.
Experience navigating complex, multi-stakeholder environments with professionalism and effectiveness.
Exceptional communication skills, complemented by strong analytical thinking, creative problem-solving, and conflict-resolution capabilities — with the ability to remain composed under pressure.
A collaborative team player who prioritizes collective success alongside individual achievement.
Highly organized, with the ability to manage multiple tasks simultaneously in a fast-paced setting.
A genuine appreciation for working with people from diverse backgrounds and cultures.
Proficiency in Zendesk, Jira, and Google Suite (Sheets, Forms, Docs, Slides); experience with Looker is a plus.
Excellent written and verbal communication skills in English

Extras that give you an edge

Fluency in other European Languages

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid

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customer success manager Jobs in eichwalde, bb

Escalations Specialist

Praktikum im Customer Success Management (m/w/d)

Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote

Post Merger Integration & Expansion Senior Associate (m/f/d)

Business Line Manager - Power transmission

Revenue Growth & Strategy Partner

Business Development Manager:in

Praktikum im Onboarding Customer Success Management (m/w/d)

Working Student (m/f/d) Commercial Partnerships

Working Student - Customer Success (m/f/d)

Junior Customer Experience Consultant (x/f/m)

Junior Sales Manager:in – Startup Insider Live (m/w/d)

Working Student – Business Strategy / Key Account Management (m/f/d) (Open)

Founder’s Associate Intern (m/f/d)

Praktikum im Customer Success Management - Berlin (m/w/d)

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Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in eichwalde, bb erhalten

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Change the way the world travels

Team mission

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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