14 beste Stellen als customer success manager in eichwalde, bb – aktuell auf Personalsuche

Customer Support (Working Student) (m/f/d)
voize —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Salesforce
- Flexible Arbeitszeiten
1 Tag
Business Development Manager:in
Nelly Solutions —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Englisch
- Flexible Arbeitszeiten
Direkt bewerben
Praktikum im Onboarding Customer Success Management (m/w/d)
Pflegia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Working Student (m/f/d) Commercial Partnerships
Ratepay GmbH —Berlin
- Teilzeit
- Master
- Organisationstalent
- Künstliche Intelligenz
Direkt bewerben
DACH Commercial Analyst - Berlin Based
Beauhurst —Berlin
- Vollzeit
- Master
Direkt bewerben
Working Student - Customer Success (m/f/d)
nuwo GmbH —Berlin
- Teilzeit
- Marketing
Direkt bewerben
Talent wanted (all)
mediaire GmbH —Berlin
- Vollzeit
Direkt bewerben
Working Student – Business Strategy / Key Account Management (m/f/d) (Open)
GE Vernova —Berlin
- Teilzeit
- Master
- Bachelor
6 Tage
Junior Customer Experience Consultant (x/f/m)
Doctolib —Berlin
- Per E-Mail
- CRM-Software
- Englisch
- Organisationstalent
Direkt bewerben
Junior Sales Manager:in – Startup Insider Live (m/w/d)
Startup Insider GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Vertrieb
- Englisch
Direkt bewerben
(Senior) Manager Technology & Industrials (m/f/d)
Simon-Kucher & Partners —Berlin
- Hybrides Arbeiten
- Wirtschaft
23 Std.
Founder’s Associate Intern (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Flexible Arbeitszeiten
Direkt bewerben
Praktikum im Customer Success Management - Berlin (m/w/d)
Werkia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Associate CX Manager, EMEA
Crunchyroll, LLC —Berlin
- Salesforce
- Kostenbeteiligung am Arbeitsweg
- Lebensversicherung
5 Std.

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Customer Support (Working Student) (m/f/d)

voize
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 1 Tag

Leistungen

Flexible Arbeitszeiten
Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Salesforce
Zendesk
HubSpot

Vollständige Stellenbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Own inbound support and drive great resolutions

As a Working Student in Customer Support at voize, you do the same work as our full-time Customer Support Managers; just part-time, built around your studies. You are responsible for delivering a consistently excellent customer experience across our inbound channels: voice, chat, and email.

You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.

And because care doesn't stop at 17:00 during a weekday, neither does our support: your shifts focus on evenings and weekends — the hours when nurses still need us and your coverage matters most.

Your Working Model — Part-time, in rotating shifts

Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations
Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines
Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks
You're never alone on a shift: there's always a clear escalation path to an on-call colleague

Your Daily Business — No two shifts are alike

Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift.
Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure — or a clean, well-documented handover at the end of your shift.
Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.
Handle escalations calmly and effectively, balancing urgency with quality and customer trust — especially in the evening and weekend hours when you're the face of voize.
Create and improve documentation (FAQs, macros, internal playbooks, handovers) so the team can resolve faster and more consistently.
Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time (process improvements, better guidance, product feedback).

Your Skillset — What you bring to the table

Currently enrolled as a student (Bachelor's/Master's) — active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset.
First customer-facing experience: through working student jobs, internships, hospitality, retail, volunteering, or similar. You know what it feels like to help someone under time pressure.
Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust.
Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck.
Comfort with technical topics (high level): you can work with concepts like apps, devices, logins, and permissions without needing to be an admin or engineer.
Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role.
Ownership and reliability: you follow through, keep stakeholders informed, and care about quality.
Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration.

Nice to have (but not required)

Experience with support tooling such as ticketing systems, knowledge bases, or chat/phone systems (e.g., Intercom, Zendesk, Salesforce, Hubspot)
Experience in healthcare, care facilities, or a regulated environment.

Our Success Mindset — How we work at voize

You're resilient — you see challenges as opportunities, not obstacles
You work iteratively — test, learn, and improve instead of aiming for perfection
You value open feedback and contribute to a positive, transparent team culture

Growing together - what you can expect at voize

Flexible working hours because you know when you work best!
reimbursement of the “Deutschlandticket”
25 days of vacation – and your birthday off

Ready to talk? Apply now!

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

Jetzt bewerben

Erweiterte Suche

customer success manager Jobs in eichwalde, bb

Customer Support (Working Student) (m/f/d)

Business Development Manager:in

Praktikum im Onboarding Customer Success Management (m/w/d)

Working Student (m/f/d) Commercial Partnerships

DACH Commercial Analyst - Berlin Based

Working Student - Customer Success (m/f/d)

Talent wanted (all)

Working Student – Business Strategy / Key Account Management (m/f/d) (Open)

Junior Customer Experience Consultant (x/f/m)

Junior Sales Manager:in – Startup Insider Live (m/w/d)

(Senior) Manager Technology & Industrials (m/f/d)

Founder’s Associate Intern (m/f/d)

Praktikum im Customer Success Management - Berlin (m/w/d)

Associate CX Manager, EMEA

Discover related jobs

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in eichwalde, bb erhalten

Related Searches

Weitere Job-Standorte erkunden

Why voize? Because we’re more than just a job!

Your Mission: Own inbound support and drive great resolutions

Your Working Model — Part-time, in rotating shifts

Your Daily Business — No two shifts are alike

Your Skillset — What you bring to the table

Our Success Mindset — How we work at voize

Growing together - what you can expect at voize

Ready to talk? Apply now!

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