20 beste Stellen als data analyst in dietzenbach – aktuell auf Personalsuche

Service Analyst
WallStreetDocs —Frankfurt am Main
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Account Executive - Architecture - ThousandEyes
Cisco Systems —Eschborn
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Project Leader, Risk & Compliance - Insurance
Boston Consulting Group —Frankfurt am Main
- Vollzeit
- Führungserfahrung
Intern, Valuation Services
Kroll —Frankfurt am Main
- Vollzeit
- Wirtschaft
- Kommunikationsfähigkeit
- Umzugskostenzuschuss
Risk Controlling Executive
CMC Markets —Frankfurt am Main
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- Finanzwirtschaft
Associate, Debt Capital Solutions (Debt Advisory) – Corporates
Houlihan Lokey —Frankfurt am Main
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M&A - VICE PRESIDENT HEALTH CARE (m/f/d)
Alantra —Frankfurt am Main
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- Aufstiegsmöglichkeiten
Director, Workforce Strategy & Transformation
Anaplan —Frankfurt am Main
- Homeoffice
- Präsentationserfahrung
- Produktmanagement
Direkt bewerben
Quantitative Model Developer (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
- Informatik
- Master
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
3 Tage
Senior Sales Analysis & Planning Manager
Coty Inc. —Darmstadt
- Vertrieb
- Marketing
- Datenanalyse
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Trainee/student
Dr. Kalliwoda Research —Frankfurt am Main
SAP MDG Functional Consultant
Fusion Consulting —Frankfurt am Main
- Vollzeit
- Homeoffice
- Informatik
- Bachelor
- Wirtschaft
Direkt bewerben
Associate - Financial Restructuring
Houlihan Lokey —Frankfurt am Main
- Vollzeit
- Kommunikationsfähigkeit
Account Director
IDC Research Inc. —Frankfurt am Main
- Vollzeit
- Ohne Hochschulabschluss
- Führungserfahrung
Senior Validation Manager with S4 Hana experience and German speaking
Fusion Consulting —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Bachelor
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Direkt bewerben
Security Architect (m/f/d)
EPAM Systems, Inc. —Frankfurt am Main
- Informatik
- Bachelor
Senior IT PM- Delivery (m/f/d) (German speaking)
Fusion Consulting —Frankfurt am Main
- Vollzeit
- Homeoffice
- PMP
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AVP - Ratings (Covered Bonds)
Moody's —Frankfurt am Main
- Finanzwirtschaft
- Master
Specialist, Trustee & Depositary
The Bank of New York Mellon Corporation —Frankfurt am Main
- Vollzeit
Senior Business Analyst
Luxoft —Frankfurt am Main

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Service Analyst

WallStreetDocs
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

JSON

Vollständige Stellenbeschreibung

Location: Flexible (London / Frankfurt)

Role Overview

We are looking for a Service Analyst in Germany to play a key role in elevating our IT support operations within a fast-paced fintech environment.

Key Responsibilities

Deliver high-quality Level 1 and Level 2 technical support to customers, including investment banks, ensuring timely and effective resolution of incidents and requests.
Act as the primary escalation point for complex, high-impact, or business-critical issues, driving them to resolution with urgency and accountability.
Serve as a senior technical reference for the team, providing guidance on troubleshooting, best practices, and effective customer communication.
Apply ITIL best practices across incident, problem, and request management to ensure consistent and efficient service delivery.
Perform root cause analysis (RCA) to identify underlying issues, proactively detect trends, and implement preventive measures.
Investigate and resolve technical issues involving APIs, system integrations, logs, and data formats such as XML and JSON.
Mentor and support junior analysts, enhancing their technical capabilities and improving first-contact resolution rates.
Identify gaps in processes, documentation, and tools, and lead continuous improvement initiatives to optimize support operations.
Collaborate closely with Engineering and Product teams to address recurring issues and improve system reliability and user experience.
Manage customer escalations with professionalism, ensuring clear communication and maintaining strong client relationships.

Essential Requirements

Strong experience in IT Support / Service Desk roles, with senior-level exposure in software or SaaS.
Demonstrated ability to work independently on complex investigations beyond basic L1 troubleshooting.
Strong knowledge of ITIL practices, including Incident, Problem, and Change Management (certification is a plus).
Experience with ITSM tools (e.g., Jira, Zendesk, or similar).
Practical experience troubleshooting APIs, integrations , and working with tools such as Postman .
Comfortable working with logs, system behaviour, and data formats (XML / JSON).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex platform and integration issues.
Confident communicator, able to manage customer escalations calmly and professionally.
Fluent in German and English (written and spoken).

Desirable

Fintech or financial services experience.
Relevant certifications in IT Support, Networking, or Information Security (e.g., CompTIA, ITIL, or similar)
Experience leading or coordinating major incidents .

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

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Erweiterte Suche

data analyst Jobs in dietzenbach

Service Analyst

Account Executive - Architecture - ThousandEyes

Project Leader, Risk & Compliance - Insurance

Intern, Valuation Services

Risk Controlling Executive

Associate, Debt Capital Solutions (Debt Advisory) – Corporates

M&A - VICE PRESIDENT HEALTH CARE (m/f/d)

Director, Workforce Strategy & Transformation

Quantitative Model Developer (f/m/d)

Senior Sales Analysis & Planning Manager

Trainee/student

SAP MDG Functional Consultant

Associate - Financial Restructuring

Account Director

Senior Validation Manager with S4 Hana experience and German speaking

Security Architect (m/f/d)

Senior IT PM- Delivery (m/f/d) (German speaking)

AVP - Ratings (Covered Bonds)

Specialist, Trustee & Depositary

Senior Business Analyst

Ich möchte aktuelle Job-E-Mails für Stellen als data analyst in dietzenbach erhalten

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