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customer success manager (m/w/d) jobs near dahlwitz

Veterinary Business Development Manager

Trupanion -
Berlin

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Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

Full-time
Department: Business Development

Company Description

Trupanion is a leading global provider of health insurance for cats and dogs, headquartered in Seattle, USA. Our mission is to help the pets we all love receive the veterinary care they need and deserve.

Trupanion's operational center of excellence based in Germany and offers pet insurance products for the DACH territories. With veterinarians at the heart of our proposition, we develop technology led solutions to ensure our members, their pets and their veterinarians, experience unparalleled customer service. We offer a collaborative, informal and pet-friendly environment where everyone is encouraged to be the best version of themselves.

Job Description

Reporting to the Managing Director, the Business Development Manager’s primary objective is to drive pet insurance sales through collaboration with veterinary clinics.

Fundamental to success in the role is the ability to build robust relationships and demonstrate the benefits of insured pets for the veterinary clinic, its technical and support staff, as well as clients and their pets; and in so doing gain firm commitment to use Trupanion’s sales tools to consistently introduce uninsured owners to the business.

Developing a thorough understand of business operations, the Business Development Manager is also expected to ensure clinics are conversant with Trupanion’s web and integrated system solutions that support lead generation, claims submission and medical record collection, troubleshooting internally and externally as necessary, and are the key point of contact for queries and service issues from veterinary partners.

Location:

We are hiring candidates across Germany based in (but not limited to) Berlin, München, Dresden, Düsseldorf, Frankfurt (Main), Hamburg, Hannover, Köln, Leipzig, Mannheim, Nürnberg and Stuttgart with a willingness to travel across their region as the demands of the job dictate.

Key Objectives:

To identify, recruit and develop veterinary clinics to deliver agreed sales goals
Once ‘active’, to manage veterinary clinics to maintain consistent sales performance
To support veterinary clinics to ensure the efficient processing and payment of claims.

Responsibilities:

Efficiently plan call cycles, structured with booked appointments, well-prepared agendas and presentations, and clear, objective clinic goals and deliverables
Participate in team meetings reporting objectively on clinic and territory performance, and providing balanced sector and market intelligence to help shape Trupanion’s strategic and tactical decisions
Identify and develop at least one main contact in each veterinary clinic responsible for pet insurance activities
Ensure call activity is reported accurately and timely in Trupanion’s veterinary CRM platform
Support cross-departmental projects between marketing, sales and business operations.
Maintain contacts and build relationships with the broader veterinary and pet industries
Participation in veterinary congresses, trade fairs and other external events as necessary
Support business operations processing claims, addressing queries from clinics and helping to manage complaints.

Personal Attributes & Experience:

Extensive experience selling into veterinary clinics in the DACH area
Track record in territory and account management
Must hold a valid German driver’s license (Führerschein) or an EU‑recognized equivalent
Target orientated and the ability to demonstrate success in a previous fast-moving, high-energy sales environment
Excellent communicator and presenter, able to deliver coherent, structured propositions to influence and secure commitment from target audiences
Self-motivated and analytical, able to determine priorities, deliver to deadlines and adapt to changing business requirements
Reliable, numerate and enthusiastic with the drive to succeed
Organised with the ability to manage multiple workstreams
Flexibility, adaptability and creativity to overcome challenges and roadblocks
Home based with the ability to travel as the demands of the job dictate.

Additional Information

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Model the team DNA always, believing that we can achieve great things together when we are:

Caring: We are kind to each other and assume positive intent.
Collaborative: We work together to achieve company goals (we not me).
Courageous: We are determined, take risks, and make bold moves.
Curious: We seek new information to continually better ourselves and our work.
Honest: We believe candid communication leads to successful teamwork.
Inclusive: We welcome and value all people and perspectives.
Nimble: We readily adapt and evolve in pursuit of progress and innovation.

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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