20 beste Stellen als customer success manager in neuenhagen, bb – aktuell auf Personalsuche

Escalations Specialist
GetYourGuide —Berlin
- Hybrides Arbeiten
- Google Suite
- Kundenberatung
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
2 Tage
Team Lead Customer Support (m/f/d), Banking - DE
Shine —Berlin
- Führungserfahrung
- Erfahrung im Bankwesen
Direkt bewerben
8 Tage
Office Manager - Berlin
Kraken —Berlin
- Vollzeit
Direkt bewerben
Customer Support Manager (m/w/d)
Superchat —Berlin
- Weiterbildungsprogramme
Direkt bewerben
Channel Account Manager - EU/Germany
Frame Security —Berlin
- Vollzeit
Direkt bewerben
Partner Success Manager (w/m/d)
Enpal —Berlin
- Vollzeit
- Englisch
Direkt bewerben
(Jr.) Talent Acquisition Manager & Sourcer (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Recruiting
- Flexible Arbeitszeiten
Direkt bewerben
Sr. Learning & Development Partner (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Flexible Arbeitszeiten
Direkt bewerben
Office Manager (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Flexible Arbeitszeiten
Direkt bewerben
Executive Assistant (m/f/d) - Libra
Wolters Kluwer —Berlin
- Vollzeit
- Microsoft Powerpoint
- Microsoft Office
- Bachelor
- Homeoffice-Möglichkeit
4 Tage
IT-Partnermanager (m/w/d)
PSI Software SE —Berlin
- Vollzeit
- CRM-Software
- Englisch
- Weiterbildungsprogramme
Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote
BuchhaltungsButler —Berlin
- Homeoffice
- Englisch
- Weiterbildungsprogramme
Direkt bewerben
2 Tage
Business Development Manager (M/W/D)
Noah Labs —Berlin
- Hybrides Arbeiten
- Vertrieb
- Unternehmensentwicklung
Direkt bewerben
Post Merger Integration & Expansion Senior Associate (m/f/d)
Voyfai —Berlin
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
4 Tage
Market Executive (Business Development Support) - Intern
Trip.com Group —Berlin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2 Tage
Team Lead Account Management - Europe (Greentech) (m/f/d)
Reonic GmbH —Berlin
- Vollzeit
- Mitgliedschaft im Fitnessstudio
Praktikum im Onboarding Customer Success Management (m/w/d)
Werkia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Business Line Manager - Power transmission
SKF —Berlin
- Produktmanagement
- Mit Reiseanteil
- Führungserfahrung
2 Tage
Praktikum im Customer Success Management (m/w/d)
Pflegia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Revenue Growth & Strategy Partner
Reddit —Berlin
- Homeoffice
- Vertrieb
- SQL
- Bachelor
Direkt bewerben
2 Tage

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Escalations Specialist

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

vor 2 Tagen

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Jira
Google Suite
Google Docs
Kundenberatung
Zendesk

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Care Escalations Specialist, you'll be a key player in our global Care team, managing escalations that are a crucial part of our global Customer Care setup. You'll execute our service strategy by handling customer-facing outlier cases of high complexity with significant customer and business impact. By driving innovation through operational enhancement, you'll champion a world-class customer experience, aiming to build customer loyalty and support our strong growth. This role reports to the Escalations Manager.

Note: This role includes periodic Saturday coverage in rotation(at least once per month).

Your mission

Handle the daily inflow of escalated B2C tickets, focusing on sensitive and/or outlier cases.
Manage customer outreach and booking management for large-scale events affecting multiple customers.
Address specific scenarios impacting customers flagged by GetYourGuide teams (e.g., Payment & Fraud) requiring customer outreach.
Lead and support areas facilitating in-house and BPO escalation operations, such as quality assurance, process ownership, data management, and supporting the BPO L2 team(s).
Consistently detect and flag product defects to stakeholder teams, both within and outside of Care, contributing significantly to product enhancements.
Manage personal data-related customer requests according to GDPR regulations (data deletion, data access, un-subscriptions).

Your toolkit

3+ years of experience in a 2nd-level customer service role, managing escalated cases within international, multi-language environments.
Familiarity with AI tools such as Claude, Langdock, Loveable, or Copilot.
Proven track record in results-driven environments, where performance is measured against defined numerical targets.
A strong drive to deliver outstanding operational outcomes while actively contributing to the continuous improvement of team performance.
Experience navigating complex, multi-stakeholder environments with professionalism and effectiveness.
Exceptional communication skills, complemented by strong analytical thinking, creative problem-solving, and conflict-resolution capabilities — with the ability to remain composed under pressure.
A collaborative team player who prioritizes collective success alongside individual achievement.
Highly organized, with the ability to manage multiple tasks simultaneously in a fast-paced setting.
A genuine appreciation for working with people from diverse backgrounds and cultures.
Proficiency in Zendesk, Jira, and Google Suite (Sheets, Forms, Docs, Slides); experience with Looker is a plus.
Excellent written and verbal communication skills in English

Extras that give you an edge

Fluency in other European Languages

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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Erweiterte Suche

customer success manager Jobs in neuenhagen, bb

Escalations Specialist

Team Lead Customer Support (m/f/d), Banking - DE

Office Manager - Berlin

Customer Support Manager (m/w/d)

Channel Account Manager - EU/Germany

Partner Success Manager (w/m/d)

(Jr.) Talent Acquisition Manager & Sourcer (m/f/d)

Sr. Learning & Development Partner (m/f/d)

Office Manager (m/f/d)

Executive Assistant (m/f/d) - Libra

IT-Partnermanager (m/w/d)

Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote

Business Development Manager (M/W/D)

Post Merger Integration & Expansion Senior Associate (m/f/d)

Market Executive (Business Development Support) - Intern

Team Lead Account Management - Europe (Greentech) (m/f/d)

Praktikum im Onboarding Customer Success Management (m/w/d)

Business Line Manager - Power transmission

Praktikum im Customer Success Management (m/w/d)

Revenue Growth & Strategy Partner

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in neuenhagen, bb erhalten

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Change the way the world travels

Team mission

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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