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Customer Success Manager (m/f/d)

LYNX B.V.
Berlin

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Details zur Stelle

Vollzeit

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About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up - see for yourself on Kununu & Glassdoor.

At LYNX B.V. Germany Branch, we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Customer Success Manager (m/f/d), you will play a key role in contributing to our continued success.

Your Role

You will be responsible for delivering outstanding customer service to our clients. Your tasks will include:

Handling client inquiries and complaints via phone and email
Providing clients with information about our products and services
Supporting clients with technical aspects of our trading platform
Ensuring accurate documentation and data management

Please note: This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

First professional experience in customer service; experience in banking or financial services is a plus but not required
Interest in financial markets and financial products
Fluent German and English language skills, both written and spoken
Confident PC skills and an affinity for internet-based tools and software

What We Offer

Attractive salary package
A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands-on support from your personal mentor
Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
An annual personal development budget of up to €2,000 for training of your choice related to your role
Company-subsidized in-house language courses at discounted rates
45% employer contribution to your company pension plan
Urban Sports Club membership discounts
Local & international summer and Christmas parties as well as regular team events

What's Next?

Do you recognize yourself in this role and want to become a LYNXian?

If so, we look forward to receiving your application, including your cover letter, CV, and relevant certificates, addressed to Lena Kawka.

We're an equal-opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.

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