20 beste Stellen als amazon customer support in berlin – aktuell auf Personalsuche

First Deployment Tech Infrastructure Program Manager, RDPI - Robotics Delivery & Packaging Innovation
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amazon customer support jobs near berlin

First Deployment Tech Infrastructure Program Manager, RDPI - Robotics Delivery & Packaging Innovation

Amazon Development Center Germany GmbH -
Berlin

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Details zur Stelle

Vollzeit

Qualifikationen

PMP
Master
Bachelor

Vollständige Stellenbeschreibung

DESCRIPTION

Amazon is seeking an experienced Technical Infrastructure Program Manager to own the strategy and delivery of complex, first-time automation infrastructure deployments across our global fulfillment network.

Join our Robotics Delivery and Packaging Innovation International team, where we transform complex automation technologies into efficiently deployable solutions on a global scale.

You'll define deployment strategies and plans where none exist, own the full lifecycle of complex cross-functional infrastructure builds from concept through go-live and steady-state handover, and build the mechanisms and predictable process paths that enable downstream teams to scale without direct oversight.
You'll influence within a VP organisation, advise Senior Managers and Directors on deployment strategy and trade-offs, and actively mentor and develop junior engineers. Working across multiple technologies and regions will accelerate your impact through exposure to diverse stakeholders, regulatory environments, and technical challenges.

Amazon's culture encourages an entrepreneurial approach and expects engineers and managers alike to take a high level of ownership in solving complex problems in a fast-paced environment.

The role could be based in Berlin, Düsseldorf, Munich, Barcelona, London or Vercelli with ~50% travel across Europe during peak deployment season, with occasional international travel.

Key job responsibilities

Define and own the end-to-end infrastructure deployment strategy for complex, first-time automation technologies where deployment plans and build strategies do not yet exist
Manage the full lifecycle of complex, cross-functional infrastructure builds — unblocking teams, increasing speed of delivery, and negotiating resources and priorities across multiple teams
Lead cross-functional alignment within a VP organisation, advising Senior Managers and Directors on technical trade-offs, deployment decisions, and infrastructure build prioritisation
Define infrastructure build requirements and dependencies for new complex technical products; identify when deployment issues stem from technical design issues and provide feedback to engineering teams
Build scalable deployment mechanisms, frameworks, and tooling that convert first-time deployment complexity into predictable, repeatable process paths adopted organisation-wide
Make trade-offs between short-term delivery needs and long-term sustainability, using data-driven decision-making and regular metrics review
Mentor and develop junior deployment engineers, perform TIPM promotion assessments, and drive engineering best practices across the deployment organisation
Evaluate and deliver large-scale automation technologies including conveyance, sortation, and robotics systems across multiple countries and building types
Improve, streamline, and eliminate excess process; influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause development collisions

A day in the life
You'll define the deployment strategy for new automation infrastructure, making trade-offs between short-term delivery and long-term scalability. During deployment execution, you'll be on-site leading complex first-time implementations through go-live while simultaneously coaching your team and capturing learnings into scalable mechanisms.

You will interact daily with diverse functional teams across multiple time zones. You'll write effective narratives and present to Directors and VPs, conducting regular meetings with internal teams, stakeholders, and vendors. You'll build consensus on contentious deployment decisions, communicate across an increasing diversity of areas (legal, regulatory, finance, operations), and provide context for business and technology choices with a long-term perspective. No two days will be the same in our fast-paced environment, offering opportunities for professional growth as part of a collaborative, focused team.

About the team
Robotics Delivery & Packaging Innovation is a diverse and multi-talented team with a proven track record of overcoming challenging technical problems to deliver Amazon's leading-edge robotics technologies in its fulfilment, transportation, and delivery network across the world. Our high-performing team blends engineering know-how, problem solving, curiosity, innovation, leadership, and effective communication to deliver positive results for our customers.

BASIC QUALIFICATIONS

Bachelor's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
Experience managing complex infrastructure technology programs or deployments end-to-end
Experience defining infrastructure deployment strategies for new technologies where build plans did not previously exist
Ability to define infrastructure build requirements and dependencies for new complex technical products
Experience identifying when deployment issues stem from technical design issues and providing actionable feedback to engineering teams
Experience influencing within a VP organisation and advise Senior Managers and Directors on deployment strategy and trade-offs
Experience mentoring and developing engineers
Experience with written communication including authoring narratives and presenting to Directors and VPs

PREFERRED QUALIFICATIONS

Master's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field
Experience with robotic deployments in warehouse or fulfillment environments across multiple countries
Experience managing vendor relationships and external contractors at programme level
Knowledge of Lean Manufacturing, Six Sigma, Agile, or Kaizen methodologies
Project management certification (PMP, Scrum, Agile)
Experience with Amazon Robotics or similar warehouse automation platforms
Experience training and developing field deployment teams at scale
Multi-country deployment experience with demonstrated ability to adapt processes across regulatory and operational environments
Familiarity with infrastructure deployment automation systems
Experience contributing to Operational Plan narratives and organisational goal ownership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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amazon customer support Jobs in berlin

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Ich möchte aktuelle Job-E-Mails für Stellen als amazon customer support in berlin erhalten

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