20 beste Stellen als customer success manager in 81545 münchen – aktuell auf Personalsuche

This role can be performed in either Berlin, Germany or London, UK Corporate offices. There will be travel required up to 10% of the time, mostly within the EMEA region. There will be travel required up to 10% of the time, mostly within the EMEA region.

Amazon's Global Corporate Employee Relations (GCER) team seeks a labor relations professional with deep Germany expertise to own and deliver LR strategy in one of EMEA's most complex co-determination environments.

About the Role

As EMEA Labor Relations (LR) Manager, you'll serve as the dedicated LR partner for Germany — Amazon's most regulated corporate market in EMEA, with full co-determination rights, active Works Councils (Betriebsräte), and a dense works agreement landscape. You'll own the day-to-day LR strategy, ERB relationships, and stakeholder advisory for Germany across multiple Amazon lines of business.

This means navigating the Works Constitution Act (BetrVG), negotiating works agreements, managing consent and co-determination items, and building trust-based relationships with employee representatives — all while enabling business velocity in a high-growth environment.

Reporting to the DACH LR leader, you'll operate with significant autonomy while contributing to broader regional programmes, frameworks, and capability development.

Key job responsibilities
Germany LR Ownership & ERB Management:

Own end-to-end LR strategy for Germany across all corporate Lines of Business, including AWS, Worldwide Amazon Stores and others.

Manage strategic Works Council relationships — building trust, managing cadence, and driving productive engagement

Lead all co-determination, consultation, and information obligations.

Negotiate and maintain works agreements across topics including IT tools, working time, remote work, and restructuring

Navigate reconciliation committee processes where required

Advise on union engagement strategy and collective bargaining landscape

Stakeholder Advisory & Business Partnership:

Serve as the trusted LR advisor to senior business leaders and PXT partners for Germany

Provide proactive counsel on workforce changes, restructurings, tool deployments, and policy implementations

Director/VP-level stakeholders on LR risk posture and engagement strategy

Partner with Legal, PXT, and business leadership to drive aligned outcomes

Programme Contribution & Regional Impact:

Contribute to GCER-wide frameworks, playbooks, and operating models — bringing Germany best practice to the broader team

Support cross-regional initiatives and represent Germany in global forums

Drive data-driven insights to inform LR strategy and investment decisions

Share co-determination expertise across the EMEA LR team

Change & Risk Management:

Lead complex change programmes in Germany (restructurings, tool deployments, organisational changes)

Own proactive risk identification, scenario planning, and mitigation

Ensure compliance and trust are built into business initiatives from Day 1

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Experience in labor/employee relations or employment law
Specialised expertise in German labor law, including the Works Constitution Act (BetrVG), co-determination rights, and works agreement negotiation
Experience managing Works Council relationships in co-determination environments
Experience leading consultations, negotiations, and reconciliation processes
Experience advising senior leaders on complex LR matters
Fluent in written and spoken German (CEFR, C2) and English (CEFR, C2)

PREFERRED QUALIFICATIONS

German law degree (Volljurist) or equivalent legal qualification
Experience with Einigungsstelle (reconciliation committee) proceedings
Knowledge of collective bargaining (Tarifvertragsrecht) and union landscape in Germany
Experience in tech-sector or corporate (non-operations) labor relations
Strong bias for action with proven ability to simplify complexity
Experience with data-driven decision making and LR analytics
Track record of converting ERB relationships from compliance-driven to trust-driven
Ability to deliver results in fast-paced, ambiguous, high-growth environments
Experience operating across multiple LOBs or business units simultaneously

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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