20 beste Stellen als operations associate in falkensee, bb – aktuell auf Personalsuche

Customer Operations Associate (f/m/x)
doinstruct —Berlin
- Vollzeit
- Homeoffice
- Master
- Künstliche Intelligenz
Junior Social Media Associate
Air Apps —Berlin
- 55.000 € – 60.000 € pro Jahr
- Vollzeit
- Homeoffice
- Marketing
- Lebensversicherung
Operations Associate - Out-of-Warehouse
Lime —Berlin
- Vollzeit
- Englisch
- SQL
Direkt bewerben
Platform Associate
Point Nine —Berlin
- Vollzeit
- CRM-Software
- Bachelor
Customer Support Associate (f/m/d)
Moss —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Bachelor
- Wirtschaft
Senior Associate, ALM
N26 —Berlin
- Englisch
- Finanzwirtschaft
- Master
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
CEO Associate Intern
Checktur.io GmbH —Berlin
- Teilzeit
- Microsoft Powerpoint
- Microsoft Excel
- Vertrieb
Direkt bewerben
Customer Experience Associate (f/m/d)
Moss —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Bachelor
- Wirtschaft
Founders Associate Intern
Noah Labs —Berlin
- 2.500 € pro Monat
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Master
Direkt bewerben
Operations & Talent Acquisition Associate / Manager
Stealth Start-up (Mobility, Berlin) —Berlin
- Vollzeit
- Führungserfahrung
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
Founder Associate (Success/Ops) (w/m/d) (remote)
Weflow —Berlin
- 48.000 € – 58.000 € pro Jahr
- Homeoffice
- Salesforce
- Künstliche Intelligenz
Direkt bewerben
Founder's Associate (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Master
- Bachelor
- Wirtschaft
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
(Associate/Senior/Lead) Manufacturing Equipment Design Engineer, Automated Test Equipment, Manufacturing Test Engineering (m/w/d)
Tesla —Berlin
- Vollzeit
- AutoCAD
- CAD
- Systemdesign
Senior Sales Operations Manager
GetYourGuide —Berlin
- Hybrides Arbeiten
- Vertrieb
- Salesforce
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
6 Tage
Venture Associate - Operations, Strategy & IT (Internship)
MakerVerse GmbH —Berlin
- Vollzeit
- Microsoft Access
- Informatik
- Künstliche Intelligenz
Direkt bewerben
1 Tag
Associate Business Development (m/w/d)
Beam AI —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Vertrieb
- Salesforce
Direkt bewerben
(Associate) Product Manager - Tax Enablement (m/f/x)
Scalable GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Produktmanagement
- Agile
Direkt bewerben
Front Desk Associate
WeWork —Berlin
- Vollzeit
- Gastgewerbe
- Kundenberatung
- PC-Kenntnisse
6 Tage
Pflichtpraktikum Founder Associate (m/w/d)
montamo GmbH —Berlin
- Englisch
- Praktikum
- Flexible Arbeitszeiten
Direkt bewerben
10 Tage
Head of Retail, Central Territory EMEA
New Balance —Berlin
- Wochenendarbeit möglich
- Merchandising
- Englisch
- Mit Reiseanteil
13 Tage

Ich möchte aktuelle Job-E-Mails für Stellen als operations associate in falkensee, bb erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

operations associate jobs near falkensee, bb

Jobs als Operations Associate in Berlin

Jobs als Customer Service Representative in Berlin

Jobs als Sales Operations Manager in Berlin

Jobs als Business Development Representative in Berlin

Jobs als Information Technology Intern in Berlin

Jobs als Retail Sales Associate in Warszawa, Mazowieckie

Jobs als Founder in Berlin

Jobs als Customer Experience Associate in Berlin

Jobs als Social Media Specialist in Berlin

Jobs als Front Desk Agent in Berlin

Jobs als Operations Manager in Berlin

Jobs als Junior Designer in Köln

Jobs als Motion Designer in Frankfurt Am Main

Jobs als Operations Manager in Leipzig

Jobs als Head Of Operations in Nordrhein Westfalen

Jobs als Operations Associate in Stuttgart

Jobs als Operations Associate in Bonn

Jobs als Retail Operations Manager in Nordrhein Westfalen

Jobs als Service Café in München

Jobs als Customer Service Representative in Düsseldorf

Customer Operations Associate (f/m/x)

doinstruct
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Master
Künstliche Intelligenz

Vollständige Stellenbeschreibung

doinstruct builds training software for the frontline workforce: shift supervisors, machine operators, and field teams at manufacturers, logistics companies, and industrial enterprises. For these companies, getting people trained, keeping them compliant, and making sure they can do their job is how daily operations run. Series A, 400+ customers, below 2% churn.

When the software breaks or stops making sense, the consequences are immediate. A Schichtleiter is locked out 30 minutes before a morning training. A manager needs a certificate for a compliance audit on Friday, and it hasn't appeared in the system. An operations lead has been hitting the same error for a week. Fin, our AI support agent, resolves 30 to 50% of incoming tickets on its own. The cases it can't handle need someone who can read the situation, communicate clearly with a frustrated customer, and make the right call on whether to fix it, find a workaround, or escalate.

We're looking for that person: someone to work alongside Fin, tackle what it can't resolve, and make sure the customers who rely on doinstruct to run their operations can actually use it.

What you'll own

Handle first-line support via chat and email, in German (and sometimes English). Fin handles the straightforward volume; what reaches you has already cleared its filter, so expect edge cases: confused users, workaround requests, situations that need actual judgment.
Triage every ticket: resolve it yourself, find a workaround, or route it upstream with enough context that whoever picks it up can act immediately.
Learn the product fast and mostly on your own. The documentation helps, but the product moves, and the knowledge you need will often come from figuring it out.
Maintain quality across every response, including when the customer is frustrated, and the right answer isn't obvious.
Bring what you notice back to Leadership and the product team. The patterns in what reaches you as a human are some of the best product feedback the company has.

Who you are

You've worked in a situation where unhappy people needed help, and you had to figure out how to give it without a script. Customer support, hospitality, a Werkstudent role where things regularly went wrong: all count.
You write clearly in German and English. In German specifically, you can write to a factory floor manager who's never used software like this and make it feel manageable rather than his fault.
You are an avid user of LLM solutions and understand how to adapt them for optimal results, to what extent you can trust their output, and when they tend to fail.
You find software genuinely interesting at the level of "how does this actually work?" Curiosity matters here more than technical credentials.
When you hit something you haven't seen before, you go figure it out.

What's different here

Fin handles 30 to 50% of everything that comes in. What you work on is what Fin passes: genuinely ambiguous problems, mostly on your own. Sonja, our CS Team Lead, is your main working partner. She built the current support function from scratch and trained Fin to handle the volume it does, and knows the product better than almost anyone outside Engineering. Engineering handles escalations for genuine technical issues.

400+ customers, Series A funded, below 2% churn. The product is genuinely used and genuinely valued, which shapes every customer conversation you'll have.

A lot of independent problem-solving, not much of a manual, and a product that changes. Some days, that will feel like a lot. If you're looking for a structured environment with defined processes, this role will frustrate you.

The people in this role before have moved into QA, product input, and other directions that opened up based on what they were good at and what doinstruct needed at the time. The paths aren't guaranteed. They have happened.

What success looks like

3 months

The queue is yours. You're making triage calls independently, your product knowledge is built from the work itself, and Sonja isn't reviewing responses before they go out.

6 months

You're starting to level up the systems around you. Patterns from your queue are reaching Engineering in a form they can act on. You're building process: response approaches, triage heuristics, escalation criteria that exist somewhere beyond your own head.

12 months

There's proof. Something in how doinstruct runs support is measurably better because you were here. A pattern you surfaced led to a Fin improvement. A process you built is now the default. A class of tickets that used to require escalation gets resolved at first line.

____

At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.

Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.

_

For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at [email protected].

Jetzt bewerben

Erweiterte Suche

operations associate Jobs in falkensee, bb

Customer Operations Associate (f/m/x)

Junior Social Media Associate

Operations Associate - Out-of-Warehouse

Platform Associate

Customer Support Associate (f/m/d)

Senior Associate, ALM

CEO Associate Intern

Customer Experience Associate (f/m/d)

Founders Associate Intern

Operations & Talent Acquisition Associate / Manager

Founder Associate (Success/Ops) (w/m/d) (remote)

Founder's Associate (f/m/d)

(Associate/Senior/Lead) Manufacturing Equipment Design Engineer, Automated Test Equipment, Manufacturing Test Engineering (m/w/d)

Senior Sales Operations Manager

Venture Associate - Operations, Strategy & IT (Internship)

Associate Business Development (m/w/d)

(Associate) Product Manager - Tax Enablement (m/f/x)

Front Desk Associate

Pflichtpraktikum Founder Associate (m/w/d)

Head of Retail, Central Territory EMEA

Ich möchte aktuelle Job-E-Mails für Stellen als operations associate in falkensee, bb erhalten

Related Searches

Weitere Job-Standorte erkunden

What you'll own

Who you are

What's different here

What success looks like

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt