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digital architect cloud jobs near berlin, be

SAP C4C Sales and Service, SAP Marketing Cloud (m/w/d)

Infosys -
Berlin

Jetzt bewerben

Details zur Stelle

vor 12 Tagen

Qualifikationen

CRM-Software
SAP CRM
Vertrieb
SAP
Marketing

Vollständige Stellenbeschreibung

Role – Onsite SAP CX (CRM) lead
Technology – SAP C4C Sales and Service, SAP Marketing Cloud
Location – Germany
Compensation – Competitive (including bonus)

Job Description
We are looking for an experienced SAP Sales & Service Cloud (C4C) Functional Consultant (Onsite- Germany) who can act as a client-facing lead, driving business discussions, workshops, and solution delivery while ensuring strong stakeholder engagement.

Key Responsibilities

Client Engagement & Stakeholder Management
Act as the primary onsite interface between business stakeholders and offshore delivery teams
Lead client discussions, requirement workshops, and solution walkthroughs
Manage stakeholder expectations, align priorities, and drive consensus across business and IT
Facilitate decision-making sessions, ensuring timely closure of design and execution topics

Your Role
SAP C4C Functional
Hands-on experience in:

Scoping and Fine-Tuning
Organization structure setup, workflows, approvals, user management
Authorization and access control using Business Roles

Strong knowledge in:

Sales: Accounts, Activities, Leads, Opportunities, Quotes, Orders, Pricing, Territories
Service: Service Tickets, SLA, Service Categories

Experience with:

Master Layout / Page Layout configuration
Data Workbench activities
Analytics (Reports, KPIs, Dashboards)
Transport management

Workshops, Communication & Leadership

Lead and conduct workshops, demos, and presentations on SAP C4C functionality
Communicate complex business requirements into clear functional specifications
Drive solution discussions with business users, architects, and integration teams
Provide regular status updates, risks, and mitigation plans to stakeholders
Co ordination with offshore team for delivery

Required

Experience in SAP Sales & Service Cloud (C4C)
Experience in AMS, implementations and/or rollout projects
SAP C4C certification preferred
Excellent communication skills (verbal & written)
Strong client-facing and presentation abilities

Preferred

SAP Marketing Cloud, CDC experience
Exposure to V2 is good-to-have (not mandatory)
Awareness of AI/automation trends in SAP CX

Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Jetzt bewerben

Erweiterte Suche

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SAP C4C Sales and Service, SAP Marketing Cloud (m/w/d)

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(Senior) Data Privacy Engineer (m/f/d) / (Senior) Expert (m/f/d) – Technical Privacy

Solutions Engineer, Service Provider - EMEA

Director, Lakebase Sales Specialists (Central region)

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