20 beste Stellen als people development in hannover – aktuell auf Personalsuche

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people development jobs near hannover

AI Consumer Experience Manager

Sonova -
Hannover

Jetzt bewerben

Details zur Stelle

vor 3 Tagen

Qualifikationen

Mehrsprachig
Kundenberatung
Salesforce
Zendesk
Künstliche Intelligenz
Deutsch

Vollständige Stellenbeschreibung

Who we are

Great sound has the power to transform everyday moments into extraordinary experiences. Through the iconic Sennheiser brand, we develop premium headphones, earbuds, and audio solutions that enable people around the world to connect more deeply with music, entertainment, and the world around them.

As part of the Sonova Group, we combine decades of audio expertise with a global innovation network and a shared passion for delivering exceptional listening experiences. Our teams create products that set standards for sound quality, design, and user experience.

Driven by curiosity, creativity, and collaboration, we foster an environment where people are empowered to take ownership, bring ideas to life, and make a meaningful impact on products enjoyed by millions of consumers worldwide.

In March 2026, Sonova announced its decision to divest its Consumer Hearing business and initiated a structured divestment process. This marks an exciting new chapter for the business and offers unique opportunities to contribute to its development and continued success.

Join us and help shape the future of premium audio experiences.

Hannover, Germany

AI Consumer Experience Manager

164439

More about the role

Design, build and continuously optimize AI-powered service journeys for Sennheiser consumers across chatbots, agent assist, search and self-service
Identify opportunities to automate the end-to-end consumer journey, reducing effort, improving resolution speed and increasing self-service adoption
Build scalable structures and automation for product and service knowledge, ensuring AI-enabled content is accurate, consistent and multilingual
Monitor AI performance and analyse unresolved consumer interactions to continuously improve intents, automation flows and knowledge coverage
Enable effective collaboration between people and AI, helping service teams make the best use of capabilities such as agent assist and suggested responses
Partner with Business IT, digital teams, global service teams and external vendors to scale Zendesk, integrations and new AI use cases
Drive responsible AI adoption and ensure solutions align with data protection, compliance and Sennheiser brand standards

More about you

Experience with AI-enabled customer service solutions such as chatbots, automation platforms, knowledge systems or intelligent self-service
Experience working with Zendesk is highly advantageous; experience with Salesforce or a comparable customer service platform is also relevant
Strong understanding of consumer journeys and omnichannel service ecosystems, ideally within consumer electronics, e-commerce or another consumer-focused environment
Ability to translate consumer and business needs into practical, scalable AI use cases and build the processes and structures needed to make them successful
A practical, hands-on mindset and the curiosity to learn by doing — you do not need to be a deep technical expert, but you should be comfortable working closely with technology
Strong analytical skills and experience using KPIs, consumer interactions and performance data to continuously improve processes and experiences
Excellent English communication skills and the ability to work across global, cross-functional teams; German language skills are an advantage

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Hannover, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.

Jetzt bewerben

Erweiterte Suche

people development Jobs in hannover

AI Consumer Experience Manager

Global Tax Risk Manager (m/f/d)

Sales Director (m/f/d)

Senior Compliance Systems Manager (all genders) – Autonomous Vehicles

Operator

Clerk Receivable Management (m/f/d)

Senior GNSS Algorithms Engineer

Installer

Account Executive, Enterprise

Lead Electronics EMC Engineer (m/f/d)

Lead Electronics Engineer (m/f/d)

Senior Vehicle Security Engineer (all genders)

Senior Sales Manager

Tax Compliance Manager (m/f/d)

Student*in Entwicklung von Berechnungstools zur hygrothermischen Modellierung in Python

Client Executive Partner - Financial Services & Insurance (m/w/d)

Customer Support

Client Executive Partner - Discrete Manufacturing & Automotive (m/w/d)

Android Engineer - Kotlin (m/f/d) - French Market

Project Site Manager - electrical/data centres (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als people development in hannover erhalten

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