20 beste Stellen als customer success manager in neuenhagen, bb – aktuell auf Personalsuche

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Head of Supplier Enablement

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Vertrieb
APIs
Account Management

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As Head of Supplier Enablement (Success), you will own the global support engine suppliers rely on to run their business on GetYourGuide and its transformation into a true supplier success. Your teams make sure suppliers get fast, reliable, correct operational support – whether or not they have an account manager – and that complex issues are owned, escalated, and resolved end‑to‑end. You will continue the evolution of this ops function into a supplier success function.

You will lead three teams:

Supplier Experience – daily supplier support and experience
Principal Model Operations – execution of Principal Model practices and standards(inventory acquisition)
Connectivity Support – support for APIs and connectivity partners

You report into the Director of Care, act as a peer lead within the department and work closely with Product and Supply to reduce friction for suppliers and protect marketplace health.

Your mission

Own the supplier support engine
- Own the end‑to‑end supplier support experience across all regions and channels.
- Set and manage KPIs (e.g. response times, First contact resolution, quality, supplier CSAT/NPS, backlog health).
Drive operational excellence and escalations
- Act as the senior escalation point for major supplier operational issues (Principal Model, payouts, policies, incidents, connectivity).
- Improve processes, playbooks, and policies to handle recurring issues efficiently and consistently.
- Build monitoring and reporting to spot trends early and trigger cross‑functional fixes.
- Measurably contribute to supplier retention and activation
Lead Supplier Experience, Principal Model Ops, and Connectivity Support ( 3 teams reporting to you)
- Set clear goals, ownership, and standards for each team.
- Ensure strong routing, case ownership, and handovers between teams and other Care functions.
Partner cross‑functionally
- Work with Supply, Sales, Product, Finance, Legal, and Communications on changes that impact suppliers, ensuring the support engine is ready. You are comfortable asserting influence without structural authority.
- Represent supplier operational needs in new product, policy, and marketplace initiatives.
Lead leaders and build culture
- Lead and develop people managers and senior Independent Contributors; build leadership capacity in your teams.
- Foster a high‑trust, high‑accountability culture focused on ownership, simplicity, and continuous improvement.
- Champion diversity and inclusion within your teams.

Your toolkit

Experience
- 8+ years in operations, customer success, or service delivery, ideally in a B2B, marketplace, or platform environment.
- 4+ years leading leaders and multi‑team organizations.
- Proven track record running complex support/ops functions with clear KPIs and continuous improvement.
- Proven experience shifting a function from reactive to proactive, with measurable outcomes in retention, activation, or supplier satisfaction
Leadership & Mindset
- Empathetic, hands‑on people leader with a high performance bar.
- Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design.
Analytical & Execution Skills
- Strong analytical skills; confident using data and dashboards to understand performance and set priorities.
- Experience standardizing processes and driving operational improvements across regions or functions.
- Familiarity with support tooling, automation, in operations.
Collaboration & Communication
- Excellent stakeholder management across Product, Tech, Supply and regional teams.
- Clear, concise communicator in English, able to adapt from frontline to C‑level audiences.

Extras that give you an edge

Marketplace/Travel Marketplace industry experience
Sales team particular account management experience

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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Direkt bewerben

Erweiterte Suche

customer success manager Jobs in neuenhagen, bb

Head of Supplier Enablement

Technical Partnerships Manager - Italy (all genders)

Senior Revenue Operations Manager (m/w/d)

Project Manager (m/f/d)

Associate Partnership Manager - GER

Strategic Partnerships Manager:in

Veterinary Business Development Manager

Partnership Manager

EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)

Workplace Experience Specialist

HR Manager

Administrator People Services (f/m/d) Dutch- until September 2027

Sr Partner Delivery Manager

Project Manager - Business Development Automotive (f/m/x)

Escalations Specialist

Professional Services Lead (w/m/d)

Principal Consultant-Professional Services (f/m/d)

Senior Project Manager - Automotive (f/m/x)

Director Operations (m/w/d)

Offshore LTP Project Manager (f/m/d) – Gas Turbine Projects

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in neuenhagen, bb erhalten

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Change the way the world travels

Team mission

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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