20 beste Stellen als customer support representative in berlin, be – aktuell auf Personalsuche

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. employees are at the cornerstone of bringing our vision to life. We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future!

As an Inside Sales Representative (m/f/d), you will manage a book of existing business comprised of accounts up to $15k. You will be expected to uncover upsell opportunities, through qualifying customer needs and intent. You bring extensive knowledge and expertise in managing sales activities. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes.

Responsibilities

Identify and develop new business opportunities for our core offerings.
Handle outbound sales, product renewals and upsell.
Process and manage high-impact customer orders.
Maintain and update detailed and accurate customer records including meeting and e-mail activity.
Follow up on leads and convert them into sales.
Record, analyze, and report on sales activities and trends.
Develop and present comprehensive sales quotes and proposals.
Manage customer accounts and ensure their satisfaction.
Collaborate with multiple departments to close deals.
Implement strategic sales initiatives.
Manage large quantity of smaller accounts
5% - 10% of in-territory-travel may be required plus one optional international trip to Sales Meeting

Qualifications

Communication: Strong verbal and written communication skills in German and English.
Customer Service/Account Management: Understanding of principles and practices for effective customer service and account management.
Product Knowledge: Familiarity with the organization's products or and services.
Sales Strategy: Strong value-based, consultative selling strategy.
CRM Software: Proficient use of Customer Relationship Management tools.
Problem-Solving: Capability to understand and resolve complex customer issues.
Organization: Strong organizational and time-management skills.
Analytical Skills: Basic analytics for tracking performance and metrics.
Resourcefulness: Completes operational and administrative work with minimal supervision
Product Knowledge: Familiarity with the organization's or similar industry-like products and services is of advantage

What we offer

hybrid (Berlin) and flexible working hours
30 days of vacation
work from anywhere (20 days within 12 months)
Company events
Volunteer Day: one day off a year for your volunteer work
Company pension plan
Many health offers
E-learning via LinkedIn and other training and development opportunities

Apply

If you are a motivated individual with a passion for driving business growth, we would love to hear from you. Simply by clicking on the apply button!

Contact

Anna Faucett
Senior Recruiter

www.linkedin.com/in/afaucett

Telefon: +49 2233 3760-7985

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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