20 beste Stellen als customer success manager in werneuchen, bb – aktuell auf Personalsuche

Team Lead Customer Support (m/f/d), Banking - DE
Shine —Berlin
- Führungserfahrung
- Erfahrung im Bankwesen
Direkt bewerben
10 Tage
Customer Support Manager (m/w/d)
Superchat —Berlin
- Weiterbildungsprogramme
Direkt bewerben
Channel Account Manager - EU/Germany
Frame Security —Berlin
- Vollzeit
Direkt bewerben
Partner Success Manager (w/m/d)
Enpal —Berlin
- Vollzeit
- Englisch
Direkt bewerben
HR Manager
Amazon VZ Berlin-Brandenburg GmbH —Berlin
- Vollzeit
- Englisch
- Master
- Führungserfahrung
- Weiterbildungsprogramme
14 Tage
People Operations Specialist - French & German Speaking
Meltwater Group —Berlin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6 Tage
(Jr.) Talent Acquisition Manager & Sourcer (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Recruiting
- Flexible Arbeitszeiten
Direkt bewerben
Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote
BuchhaltungsButler —Berlin
- Homeoffice
- Englisch
- Weiterbildungsprogramme
Direkt bewerben
3 Tage
Market Executive (Business Development Support) - Intern
Trip.com Group —Berlin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4 Tage
Office Manager - Berlin
Kraken —Berlin
- Vollzeit
Direkt bewerben
Business Line Manager - Power transmission
SKF —Berlin
- Produktmanagement
- Mit Reiseanteil
- Führungserfahrung
3 Tage
Post Merger Integration & Expansion Senior Associate (m/f/d)
Voyfai —Berlin
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
5 Tage
Office Manager (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Flexible Arbeitszeiten
Direkt bewerben
IT-Partnermanager (m/w/d)
PSI Software SE —Berlin
- Vollzeit
- CRM-Software
- Englisch
- Weiterbildungsprogramme
Business Development Manager (M/W/D)
Noah Labs —Berlin
- Hybrides Arbeiten
- Vertrieb
- Unternehmensentwicklung
Direkt bewerben
Team Lead Account Management - Europe (Greentech) (m/f/d)
Reonic GmbH —Berlin
- Vollzeit
- Mitgliedschaft im Fitnessstudio
Praktikum im Customer Success Management (m/w/d)
Pflegia —Berlin
- 1.500 € – 2.419 € pro Monat
- CRM-Software
- Praktikum
- Aufstiegsmöglichkeiten
- Kostenlose Verpflegung
Direkt bewerben
Customer Support (Working Student) (m/f/d)
voize —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Salesforce
- Flexible Arbeitszeiten
12 Std.
Office & Team Assistant (all genders) - Part-Time
GotPhoto —Berlin
- Teilzeit
- Microsoft Excel
6 Tage
Business Development Manager:in
Nelly Solutions —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Englisch
- Flexible Arbeitszeiten
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in werneuchen, bb erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer success manager jobs near werneuchen, bb

Jobs als Business Development Manager in Berlin

Jobs als Office Manager in Berlin

Jobs als Mitarbeiter Kundenservice in Berlin

Jobs als Operations Associate in Berlin

Jobs als Customer Support Coordinator in Berlin

Jobs als Office Assistant in Berlin

Jobs als Business Development Intern in Berlin

Jobs als Customer Success Manager in Berlin

Jobs als Business Manager in Berlin

Jobs als Account Manager in Berlin

Jobs als Junior Business Development Manager in Berlin

Jobs als Channel Manager in Berlin

Jobs als IT Manager in Berlin

Jobs als Business Development Manager in Berlin Kreuzberg

Jobs als Business Development Manager in Mannheim

Jobs als Business Development Manager in Darmstadt

Jobs als Business Administration Duales Studium in Nordrhein Westfalen

Jobs als Business Development Manager in Heidelberg

Jobs als Social Media Manager in Bremen

Jobs als Personalmanager M W D in Blaichach

Team Lead Customer Support (m/f/d), Banking - DE

Shine -
Berlin

Direkt bewerben

Details zur Stelle

vor 10 Tagen

Qualifikationen

Zendesk
Buchhaltung
Führungserfahrung
Erfahrung im Bankwesen

Vollständige Stellenbeschreibung

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

About the Role

Kontist is the banking and tax solution for the self-employed and freelancers in Germany. As Team Lead Customer Support, you lead our support team, ensure best-in-class care for our customers, and make sure service requests are handled quickly, empathetically, and with a solution-oriented mindset. You are the interface between customers, the team, and internal functions (Product, Banking Operations, Tax Service).

Your Mission as a Team Lead Customer Support

Build, develop, and scale a high-performing Customer Support team that delivers exceptional customer experiences, drives customer satisfaction and retention, and ensures support operations remain efficient, scalable, and customer-centric as the business grows.

What You'll Do

Lead, coach, and develop the Customer Support team, fostering a high-performance culture through effective onboarding, continuous feedback, and career development.
Oversee daily support operations, including workforce planning, shift scheduling, and resource allocation to ensure consistent service across all customer channels (email, chat, and phone where applicable).
Monitor, analyze, and continuously improve key support metrics, including response and resolution times, Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Own and resolve complex customer escalations, ensuring timely, customer-focused outcomes.
Identify opportunities to optimize support workflows, knowledge management, and automation to improve efficiency and scalability.
Partner closely with Product, Banking, and other cross-functional teams to transform customer feedback into meaningful product and process improvements.
Deliver regular performance reporting and actionable insights to leadership, using data to drive operational excellence and informed decision-making.

About you

Several years of experience in Customer Support, Customer Care, or Customer Success, including experience leading or mentoring a team.
Strong leadership, communication, and coaching skills, with a genuine passion for delivering outstanding customer experiences.
A structured, analytical, and solution-oriented mindset with a continuous improvement mentality.
Experience working with customer support platforms such as Zendesk, Intercom, or similar tools.
Strong understanding of support operations, KPI management, and performance reporting.
Native-level German and professional proficiency in English.

Nice to Have

Experience in a fintech, banking, or SaaS environment.
Familiarity with self-employment, bookkeeping, accounting, or tax-related topics.
Proven experience building, scaling, or transforming customer support teams in a fast-growing organization.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.
Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.
Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

Direkt bewerben

Erweiterte Suche

customer success manager Jobs in werneuchen, bb

Team Lead Customer Support (m/f/d), Banking - DE

Customer Support Manager (m/w/d)

Channel Account Manager - EU/Germany

Partner Success Manager (w/m/d)

HR Manager

People Operations Specialist - French & German Speaking

(Jr.) Talent Acquisition Manager & Sourcer (m/f/d)

Customer Success Manager (m/w/d) / FinTech - FiBu / Datev Erfahrung - 100% remote

Market Executive (Business Development Support) - Intern

Office Manager - Berlin

Business Line Manager - Power transmission

Post Merger Integration & Expansion Senior Associate (m/f/d)

Office Manager (m/f/d)

IT-Partnermanager (m/w/d)

Business Development Manager (M/W/D)

Team Lead Account Management - Europe (Greentech) (m/f/d)

Praktikum im Customer Success Management (m/w/d)

Customer Support (Working Student) (m/f/d)

Office & Team Assistant (all genders) - Part-Time

Business Development Manager:in

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in werneuchen, bb erhalten

Related Searches

Weitere Job-Standorte erkunden

About the Role

Your Mission as a Team Lead Customer Support

What You'll Do

About you

Nice to Have

Our recruitment process

What we offer

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt