20 beste Stellen als team leader in darmstadt, he – aktuell auf Personalsuche

Customer Service Manager - Frankfurt - F/M
Newrest —Kelsterbach
- Vollzeit
Direkt bewerben
Administrative Assistant (m/ w/ d)
Valeo —Rüsselsheim am Main
- Teilzeit
- Erfahrung Im Sekretariat
- Bürotätigkeiten
Regional Operations Manager (w/m/d)
Apleona —Neu-Isenburg
- Online-Bewerbung
- Microsoft Powerpoint
- Englisch
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- Homeoffice-Möglichkeit
Contract Administator (w/m/d) im Bereich Medizintechnik
Siemens Healthineers —Darmstadt
- Vollzeit
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Direkt bewerben
10 Tage
Mitarbeiter im technischen Kundenservice (m/w/d)
ASSA ABLOY —Dieburg
- Per E-Mail
- Kundenberatung
- ERP-Systeme
- Organisationstalent
Manager (m/f/d) - Project Management
TE Connectivity —Bensheim
- PMP
- Bachelor
- Mit Reiseanteil
Specialist, Technology Integration (m/w/d)
exocad gmbh —Darmstadt
- Vollzeit
- Flexible Arbeitszeiten
Betriebsleitungsassistenz (m/w/d)
Compass Group —Frankfurt am Main
- Vollzeit
- Weiterbildungsprogramme
2 Tage
Abteilungsleiter Verkauf (m/w/x)
DECATHLON Deutschland SE & Co. KG —Dreieich
- Vollzeit
- Kundenberatung
- Teamleitung
- Recruiting
- Mitarbeiter-Rabatt
SERVICE MANAGEMENT INDUSTRY (F/M/D)
Parts & Services —Mörfelden
- Vollzeit
- Management-Erfahrung
- Kontinuierlicher Verbesserungsprozess
- Teamleitung
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Program Manager
TE Connectivity —Bensheim
- Bachelor
- Mit Reiseanteil
Working Student Sales (m/f/d)
TE Connectivity —Bensheim
- Wirtschaft
Tender Associate
Maersk —Raunheim
- Vollzeit
2 Tage
Sachbearbeiter (m/w/d) Auftragseröffnung/Eröffnen von Reparatur-Aufträgen
Honeywell Aerospace —Raunheim
- Vollzeit
Global Downstream & Validation Services (DSVS) Innovation Lead 1
Merck KGaA —Darmstadt
- 162.600 € – 245.400 € pro Jahr
- Doktorat
- Master
- Führungserfahrung
2 Tage
Verkäufer (m/w/x) - Teilzeit
DECATHLON Deutschland SE & Co. KG —Dreieich
- Teilzeit
- Kundenberatung
- Mitarbeiter-Rabatt
Country HR Operations Manager (Germany)
LUZA Group —Bensheim
- Bachelor
- Führungserfahrung
Data Centre Installer (m/f/x)
Arvato —Mörfelden-Walldorf
- Vollzeit
Direkt bewerben
Account Executive - Workforce Software
ADP —Neu-Isenburg
Manager of Project Managers (m/f/d)
TE Connectivity —Bensheim
- Doktorat
- PMP
- Master

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Customer Service Manager - Frankfurt - F/M

Newrest -
Kelsterbach

Direkt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Vollständige Stellenbeschreibung

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

Main activity : Airline Catering
Key clients: United Airline, LATAM, Saudia Airlines, Egypt Air…
Headcount : 600 people

As a Customer Service Manager, you will be the main point of contact between our customers and internal operational teams, ensuring smooth communication, excellent service delivery, and strong long-term customer relationships. You will be responsible for managing customer requirements, monitoring service performance, coordinating operational activities, and ensuring that contractual standards and customer expectations are consistently met.

Key responsibilities:

Manage and develop relationships with assigned customers, ensuring high levels of customer satisfaction and service quality.
Act as the link between customers and internal departments (Operations, Kitchen, Equipment, QHSE, Commercial), ensuring smooth information flow and alignment.
Monitor service delivery, identify improvement opportunities, and support corrective actions when needed.
Handle customer requests, complaints, and incidents in a timely and professional manner.
Maintain customer documentation, specifications, manuals, data sheets, and systems accurately.
Monitor KPIs, prepare reports, and provide regular updates to management.
Coordinate customer meetings, service reviews, menu presentations, and quality-related activities.
Support operational teams in meeting customer requirements and contractual obligations.
Ensure compliance with company procedures, food safety, hygiene, quality, and QHSE standards.
Promote a strong safety and quality culture by identifying risks and supporting continuous improvement initiatives.

This role requires strong communication skills, a customer-oriented mindset, attention to detail, and the ability to work closely with different teams in a fast-paced operational environment.

Minimum 2 years of experience in commercial or customer services positions
Experience in catering companies is mandatory
A previous experience on Airlines customer services is appreciated
English and German fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Resilient to stressful situations
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

ABOUT NEWREST :

Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

Direkt bewerben

Erweiterte Suche

team leader Jobs in darmstadt, he

Customer Service Manager - Frankfurt - F/M

Administrative Assistant (m/ w/ d)

Regional Operations Manager (w/m/d)

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Mitarbeiter im technischen Kundenservice (m/w/d)

Manager (m/f/d) - Project Management

Specialist, Technology Integration (m/w/d)

Betriebsleitungsassistenz (m/w/d)

Abteilungsleiter Verkauf (m/w/x)

SERVICE MANAGEMENT INDUSTRY (F/M/D)

Program Manager

Working Student Sales (m/f/d)

Tender Associate

Sachbearbeiter (m/w/d) Auftragseröffnung/Eröffnen von Reparatur-Aufträgen

Global Downstream & Validation Services (DSVS) Innovation Lead 1

Verkäufer (m/w/x) - Teilzeit

Country HR Operations Manager (Germany)

Data Centre Installer (m/f/x)

Account Executive - Workforce Software

Manager of Project Managers (m/f/d)

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