16 beste Stellen als trust safety in berlin – aktuell auf Personalsuche

Training & Development Associate, Customer Service (d/f/m)
kleinanzeigen.de GmbH —Berlin
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
- Lebensversicherung
6 Tage
Policy Manager (d/f/m)
kleinanzeigen.de GmbH —Berlin
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
- Lebensversicherung
6 Tage
Controls Engineer , EMEA Controls
A100 ROW GmbH - D26 —Berlin
- Vollzeit
- Bachelor
- Elektrotechnik
Delivery Manager
Rematiq GmbH —Berlin
- Vollzeit
Direkt bewerben
3 Tage
Procurement Director (m/f/d)
HOLY Softdrinks GmbH —Berlin
- Vollzeit
- Führungserfahrung
- Flexible Arbeitszeiten
Direkt bewerben
9 Tage
Lab Operations & Procurement Manager
Dunia Innovations GmbH —Berlin
- Vollzeit
Direkt bewerben
Senior DevOps / Platform Engineer
OpenVPN —Berlin
- Vollzeit
- Homeoffice
- Bachelor
Direkt bewerben
5 Tage
HR Manager, Germany
GAC Motor Europe B.V. —Berlin
- Bachelor
- Wirtschaft
Direkt bewerben
10 Tage
Senior Marketing Manager
Buddywise —Berlin
- Hybrides Arbeiten
- Kommunikationsfähigkeit
Technical Sales Lead
ICEYE —Berlin
- Vollzeit
- Master
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Community Lead
Techspace —Berlin
- 41.500 € pro Jahr
- Vollzeit
Direkt bewerben
10 Tage
(Senior) Finance Manager (m./w./d.)
JUNA Technologies GmbH —Berlin
- Vollzeit
- Finanzwirtschaft
- Rechnungswesen
Direkt bewerben
Director of AI Engineering - Berlin (x/m/f)
Doctolib —Berlin
- Vollzeit
- Master
Direkt bewerben
12 Tage
Data Center Engineering Operations Technician (m/f/d), Data Center Engineering Operations
Amazon Data Services European Sovereign Cloud GmbH —Berlin
- Vollzeit
- Bachelor
2 Tage
Head of Customer Success (m/f/x; German speaking)
Feral GmbH —Berlin-Kreuzberg
- Vollzeit
Direkt bewerben
Head of Growth Channels Partnerships
GetYourGuide —Berlin
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben

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Training & Development Associate, Customer Service (d/f/m)

kleinanzeigen.de GmbH
Berlin

Jetzt bewerben

Details zur Stelle

vor 6 Tagen

Leistungen

Homeoffice-Möglichkeit
Lebensversicherung

Vollständige Stellenbeschreibung

Kleinanzeigen is the leading online classifieds market in Germany. Users buy and sell on Germany's No. 1 for classifieds mainly second-hand. In this way they make an active contribution to more sustainability. On average, more than 55 million ads are available in numerous categories – from children's supplies to electronics and real estate. Kleinanzeigen also offers small and medium-sized businesses the opportunity to present their services online. Around 35 million users per month make Kleinanzeigen one of the most widely used websites in Germany. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

The Job:
As our Customer Service Training & Development Associate, you will help shape the learning experience for our outsourced Customer Service teams. Together with the Training Manager, you will design, deliver, and continuously improve engaging training programmes that equip agents with the knowledge, skills, and confidence to deliver an outstanding customer experience. This is a hybrid role, our office is in Berlin-Charlottenburg. You report to the Training Manager.

Who You Are:

You have experience designing, developing, and delivering engaging training programmes in a customer-facing or operational environment.
You are fluent in German and communicate confidently with diverse audiences in both German and English.
You have strong instructional design skills and experience creating classroom, digital, and blended learning solutions using Learning Management Systems (LMS) and digital learning tools.
You build trusted relationships with stakeholders, manage multiple projects effectively, and use data and feedback to continuously improve learning outcomes.
Experience in Business Process Outsourcing (BPO), Customer Service, or e-commerce is a plus. Familiarity with AI-supported learning tools and digital content creation is an advantage.

What You’ll Do:

Design, develop, and continuously improve onboarding, refresher, and role-specific training programmes for our outsourced Customer Service teams.
Create engaging learning experiences across multiple formats, including instructor-led training, e-learning, workshops, self-paced modules, and blended learning.
Deliver high-quality training sessions that support new joiners, product launches, policy updates, system changes, and continuous learning initiatives.
Measure training effectiveness through assessments and feedback, identify knowledge gaps together with Quality Assurance, and continuously optimise learning content.
Partner closely with Operations, Product, Policy, Trust & Safety, Quality Assurance, and other stakeholders to translate business needs into impactful learning solutions while coordinating training with minimal operational disruption.
Maintain accurate training documentation, ensure alignment with our Customer Service knowledge base, and promote knowledge sharing and learning best practices.

At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.

✨ Flexibility

Flexible working time (hybrid)
20 days “work from anywhere”
Paid additional parental leave for both parents
Extra paid days off for special occasions (e.g. your wedding or a move)

❤️‍ Wellbeing & Support

Confidential support & coaching for you and your loved ones
Annual company sports events
Pension and life insurance

Growth & Development

Personal development budget
Learning opportunities to grow your skills and career

️ Perks & Everyday benefits

Corporate benefits and exclusive discounts
An attractive referral program
Transportation allowance
Free shipping on Kleinanzeigen Direktkauf

Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.

If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.

Jetzt bewerben

Erweiterte Suche

trust safety Jobs in berlin

Training & Development Associate, Customer Service (d/f/m)

Policy Manager (d/f/m)

Controls Engineer , EMEA Controls

Delivery Manager

Procurement Director (m/f/d)

Lab Operations & Procurement Manager

Senior DevOps / Platform Engineer

HR Manager, Germany

Senior Marketing Manager

Technical Sales Lead

Community Lead

(Senior) Finance Manager (m./w./d.)

Director of AI Engineering - Berlin (x/m/f)

Data Center Engineering Operations Technician (m/f/d), Data Center Engineering Operations

Head of Customer Success (m/f/x; German speaking)

Head of Growth Channels Partnerships

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