This position is within the Core IT Services department, which provides IT infrastructure platforms to the business. You will be part of a global team responsible for IT Service Management Integration (ITSMI), collaborating with colleagues across Europe and Asia.
The team focuses on the ownership, continuous improvement, and execution of key IT processes; manages the ITSM platform (ServiceNow); supports the integration and oversight of service providers; and oversees the service transition of new applications.
This role will be based in Frankfurt, Germany.
What you will do
- Lead ITAM (IT Asset Management, including Software Asset Management) and CMDB-related (Configuration Management Database) projects from initiation to completion, ensuring adherence to project timelines, scope, and budget, including post-project operations.
- Act as process owner for assigned processes, and develop and drive AI use cases to improve maturity and adoption across the organization in collaboration with other Process Owners within ITSMI.
- Enable and act as the customer owner counterpart to the outsourcing partner team for the respective scope of managed services.
- Establish and further develop the license management process, including operating model, governance, and tooling.
- Create management decision papers, status reports, risk and opportunity analyses, and other required documentation.
- Ensure compliance with relevant standards (e.g., ITIL), regulations, and best practices in ITAM and CMDB processes, including benchmarking and KPIs.
- Support internal and external audits, including the provision of required evidence and fulfilment of audit requirements.
- Act as the primary subject matter expert for internal and external IT audits, providing timely evidence of asset tracking, software compliance, and CMDB accuracy, and remediating identified audit findings.
- Lead, support, and participate in continuous improvement initiatives to optimize ITAM and CMDB processes, manage dependencies with other initiatives, and enhance overall efficiency.
- Provide guidance and support to team members on ITAM and CMDB best practices and methodologies.
- Act as a point of contact for third parties and service providers, as well as Enterprise Architecture, IT Support, IT Compliance, Information Security, Business Resilience, Procurement, Finance, and other cross-functional teams.
- Collaborate with stakeholders to gather requirements, define project scopes, and develop detailed project plans.
- Oversee the execution of project tasks, ensuring effective coordination and communication among team members and stakeholders.
- Identify and mitigate project risks, ensuring timely resolution of issues and challenges.
- Conduct regular project status meetings and provide updates to stakeholders on project progress.
- Develop and maintain documentation and standards throughout project execution and ongoing operations.
- Stay up to date with industry trends and advancements in ITAM and CMDB practices.
What you bring
Required:
- University degree in Information Technology, Engineering, Computer Science, Mathematics, and/or a related field.
- 8+ years of experience in IT service management and IT operations.
- 5+ years of experience working with the ServiceNow platform.
- Ability to understand and translate complex technology processes into business‑relevant language to support informed decision‑making.
- Proven experience in IT Asset Management (ITAM), IT Configuration Management (CMDB), and license management.
- Proven experience in leading and delivering complex projects in IT operations and/or transformation initiatives.
- Hands-on experience with the ServiceNow platform and/or its development and operations.
- ServiceNow Certified Implementation Specialist certifications, including:
- Data Foundations (CMDB and CSDM)
- Discovery (CIS‑DISCO).
- Hardware Asset Management (CIS‑HAM)
- Software Asset Management (CIS‑SAM)
- ITIL (Information Technology Infrastructure Library) and CSDM (Common Service Data Model) certification, with strong practical knowledge.
- Strong communication skills (both written and verbal), as well as problem‑solving and change management capabilities.
- Excellent command of English; German is a plus.
- Experience with Artificial Intelligence.
Preferred:
- Experience in the financial services, banking, and/or asset management sector.
- Experience in the creation and maintenance of the Information Domain for large organizations.
- Experience working with multicultural and international teams, including collaboration with external service providers in a multi‑sourced environment.
- CMDB, CSDM, and other relevant professional certifications.
- Knowledge of regulatory requirements such as the Digital Operational Resilience Act (DORA), KAIT, VAIT, or similar frameworks.
- Experience in IT Service Continuity Management and/or Business Continuity Management.
What we offer
- We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
- Securing your future: Access to company pension/savings plans
- Family support (relocation/ childcare facilities)
- Company share purchasing plan
- Mental health and wellbeing programs
- Mobility solutions (Jobrad bike leasing, subvention Jobticket)
- Career opportunities within the entire Allianz Group
- Self-guided learning development
- … and so much more!
About Allianz Global Investors
Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience.
We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position. If you need support to navigate our websites or at any stage during your application, please send an email with your request
[email protected].
To Recruitment Agencies:
Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place.
Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.
Finally, please do not contact hiring managers directly.
Join us. Let’s care for tomorrow.
How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the “Additional Information” section, and submit your application.
To support our recruiters, we use Fit Score—an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience.
Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.
97485 | IT Tech Engineering | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent
