20 beste Stellen als customer specialist in remote – aktuell auf Personalsuche

Expert Model Trains
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Expert Model Trains

Catawiki -
Home Office

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Details zur Stelle

Vollständige Stellenbeschreibung

At Catawiki, every day brings the extraordinary! Whether it's Daniel Ricciardo's Formula 1 Car, a Woolly Mammoth's Skeleton, Lady Gaga's Jumpsuit or Usain Bolt's running shoe, we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world's most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we'd love to explore how you can join us.

Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.

Your Mission

As a Model Trains Expert, your mission is to bring your specialist model trains expertise to the curation of high-quality, compelling auctions that attract engaged collectors and trusted sellers. Your knowledge of brands, rarity, condition, valuation, and collector expectations is central to ensuring each lot is relevant, accurately assessed, and commercially strong.

By combining deep category expertise with sound commercial judgement, you play a key role in growing the Model Trains category, maintaining transparency, and strengthening trust within the collector community.

What You'll Do

Evaluate and arrange model train lots submitted by users, ensuring each auction features attractive and relevant listings
Create compelling weekly lot selections using your expertise and professional network
Review titles, descriptions, and images to assess quality and provide accurate estimated values
Safeguard transparent and fair transactions through consistent expert evaluation
Communicate rejections professionally and diplomatically, maintaining strong seller relationships
Collaborate with Sales to attract new sellers and diversify the range and quality of lots
Partner with Marketing to increase bidder engagement and visibility for your auctions

What You'll Bring

Expert knowledge in Model Trains
Strong commercial acumen and documented commercial experience
An eye for trade and value within the collectibles market
Excellent communication skills, with the ability to act diplomatically in user disputes
A network of potential sellers and experts within your field
Good computer skills and confidence working with digital tools
Good command of English, written and spoken

Where You'll Be

This is a 100% remote role that can be based in the Netherlands, Belgium, France, Germany, Italy, Portugal, Spain, or the United Kingdom.

Why You'll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us. We're a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life's moments with us. You'll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to "Pursue Your Passion". We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki's Applicant Privacy Policy. If you're excited about this role but don't meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Jetzt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als customer specialist in remote erhalten

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