6 beste Stellen als customer service representative in eschborn – aktuell auf Personalsuche

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Cybersecurity Technical Manager DACH

TEHTRIS
Frankfurt am Main

Direkt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Vertrieb
Projektmanagement
Präsentationserfahrung
Cyber Security

Vollständige Stellenbeschreibung

TEHTRIS is a European cybersecurity vendor specializing in threat detection and response (EDR). TEHTRIS protects organizations against the most advanced cyber threats through sovereign technology, developed and hosted in Europe.

Full-remote role based in Germany.

Job description

As a Technical Account Manager at TEHTRIS, you are the technical bridge between our customers' challenges and the TEHTRIS solution portfolio. Working hand in hand with Sales, Engineering, and Technical Support, you translate business needs into tailored cybersecurity recommendations, and bring that expertise to life through compelling presentations and live product demonstrations.

Your relationship with a customer doesn't end once the deal is signed. As our German division scales, you'll naturally extend into the role of Technical Account Manager for the clients you've helped onboard , staying close to them post-sale, making sure they get lasting value from their deployment, and feeding their feedback back into the teams who build the product. In practice, this means your time splits roughly 70% Presales / 30% TAM, with the second naturally following from the first.

Reports to: Head of Customer Services

Key Responsibilities

1) Winning the customer (Presales – 70%)

Work closely with the sales team throughout the sales process
Analyze and understand customers' needs to determine the appropriate solution
Act as a technical product expert to support presales activities, providing technical leadership and creative thinking
Demonstrate our services to potential customers and partners, recommending technical solutions
Interface with Product Management and Engineering to provide input on customer requirements
Participate in meetings with customers and the Sales team
Assist in writing technical customer proposals/bid responses (RFI/RFP), and carry out proofs of concept and workshops
Deliver technical presentations for customers, host webinars and conference calls
Act as intermediary between customer and technical support/sales
Provide competitive and current product analysis
Collect and provide customer feedback for product improvement
Manage and prioritize ad-hoc requests
Aid with internal and external product training
Work in conjunction with Sales, Marketing, and Product Managers, providing a technical bridge between Sales Representatives and their prospective customers
Take ownership of the prime technical relationship with presales customers, proactively managing and delivering technical information onsite, online, and via telephone

2) Keeping the customer (30%)

Once a customer is onboarded, you carry that relationship forward: building trust over time, understanding their evolving priorities, and acting as their internal advocate with Product and R&D. This includes leading product/roadmap update presentations, acting as an L2 escalation point alongside Support when needed, supporting key onboarding or Professional Services phases, and occasionally lending your expertise back into presales topics (tenders, demos, POCs) for your accounts. You'll also contribute to technical documentation and security publications, and may represent TEHTRIS at partner trainings or industry events.

Profile

Minimum 3 years' experience in a product or sales engineering role in cybersecurity
Excellent customer interaction skills - managing expectations, resolving issues
Excellent written and verbal communication with technical and business audiences; strong presentation skills
Strong technical and analytical skills; comfortable acting as a product specialist (features, functionality, benefits)
Ability to work across departments (Sales, Support, Engineering) and understand the sales process
Technical background within a business environment required
Familiarity with project management tools and Channel partner experience are a plus
Independent and team-oriented; detail-oriented, organized, punctual; strong multi-tasker and problem-solver
Fluent in German and in English.

Direkt bewerben

Erweiterte Suche

customer service representative Jobs in eschborn

Cybersecurity Technical Manager DACH

Virtual Systems Engineering (VSE)

Sales Manager (New Business / Field) - Mid Market Sales

Key Account Manager (m/w/d) Region: Rhein-Main

Brand Representative m/w/d - Main-Taunus Zentrum, Hollister

Sales Manager Außendienst Seafreight (m/w/d)

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