20 beste Stellen als customer success manager in falkensee – aktuell auf Personalsuche

Program Manager (Full-time), Community Moderation
Amazon Development Center Germany GmbH —Berlin
- Vollzeit
- Microsoft Excel
- Projektmanagement
- Bachelor
1 Tag
Team Lead Post Activation – Germany
Wolt —Berlin
- Vollzeit
- Master
- Bachelor
- Mit Reiseanteil
- Flexible Arbeitszeiten
4 Std.
Escalations Specialist
GetYourGuide —Berlin
- Hybrides Arbeiten
- Google Suite
- Kundenberatung
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
6 Tage
Manager, Loyalty Partnerships (Germany)
paypal —Berlin
- Vollzeit
- Unternehmensentwicklung
- Bachelor
- Ohne Reiseanteil
2 Tage
Senior Partner Success Manager (m/f/d)
Wellhub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Google Suite
- Microsoft Excel
- Vertrieb
- Flexible Arbeitszeiten
Direkt bewerben
1 Tag
RevOps Manager
bunch —Berlin
- Vollzeit
- Vertrieb
- Salesforce
6 Tage
Working Student, Customer Success (f/m/d)
CoachHub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Datenanalyse
- Master
- Bachelor
23 Std.
Business Development Manager - Eastern European Markets (m/f/d)
Pliant —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Englisch
- APIs
Direkt bewerben
Director Operations (m/w/d)
ucm —Berlin
- 100.000 € – 150.000 € pro Jahr
- Vollzeit
- Künstliche Intelligenz
- Führungserfahrung
Direkt bewerben
Team Lead Customer Support (m/f/d), Banking - DE
Shine —Berlin
- Führungserfahrung
- Erfahrung im Bankwesen
Direkt bewerben
13 Tage
Sr Partner Delivery Success Manager
Parloa —Berlin
- Künstliche Intelligenz
Direkt bewerben
HR Manager
Amazon VZ Berlin-Brandenburg GmbH —Werder
- Vollzeit
- Englisch
- Master
- Führungserfahrung
- Weiterbildungsprogramme
Technical Partnerships Manager - Italy (all genders)
Distribusion Technologies —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Bachelor
- APIs
Direkt bewerben
Senior Recruiter
Taktile —Berlin
- Vollzeit
- Hybrides Arbeiten
- Recruiting
- Künstliche Intelligenz
Team Lead Post Activation – Germany
Wolt - English —Berlin
- Master
- Bachelor
- Mit Reiseanteil
- Flexible Arbeitszeiten
Direkt bewerben
2 Tage
Manager - Business Development (m/f/d)
Freshworks —Berlin
- Vollzeit
- Management-Erfahrung
- Vertrieb
- Schreibfähigkeiten
Direkt bewerben
Customer Support (Working Student) (m/f/d)
voize —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Salesforce
- Flexible Arbeitszeiten
3 Tage
Customer Success Manager Erneuerbare Energien (m/w/d)
Lumenaza GmbH —Berlin-Kreuzberg
- Per E-Mail
- CRM-Software
- Kundenberatung
- Englisch
- Flexible Arbeitszeiten
Direkt bewerben
1 Tag
Office Manager (Part-Time, 20–25h)
EMnify GmbH —Berlin
- Teilzeit
- Hybrides Arbeiten
- Organisationstalent
- APIs
Senior Partnership Manager (all genders)
heyData GmbH —Berlin
- Hybrides Arbeiten
- Kommunikationsfähigkeit
- Flexible Arbeitszeiten

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in falkensee erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer success manager jobs near falkensee

Program Manager (Full-time), Community Moderation

Amazon Development Center Germany GmbH -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 1 Tag

Qualifikationen

Microsoft Excel
Prozessverbesserung
Projektmanagement
Bachelor
User Research
Pivot-Tabellen
Führungserfahrung

Vollständige Stellenbeschreibung

DESCRIPTION

At Amazon's Community Moderation team, we shape how hundreds of millions of customers discover, evaluate, and trust products globally.

We build and protect customer trust across Amazon's Social and Community features — Customer Reviews, Questions & Answers, and Customer Profiles. Our work directly drives long-term customer engagement by ensuring the integrity of user-generated content at massive scale. The challenge is real: balancing openness with trust across billions of interactions, and the impact is felt by every Amazon customer.

As a Program Manager on our team, you will own the design, launch, and optimization of programs that protect and enhance the customer experience. You will lead medium-to-large initiatives end-to-end — from identifying opportunities through data analysis, to building scalable solutions, to measuring outcomes. You'll partner directly with Operations, Engineering, Science, and Business teams to drive automation and innovation that shapes how customers interact with community content on Amazon.

This role is for someone who thrives on ambiguity in a technical environment, moves fast with data, and builds for scale. You bring customer obsession, creative problem-solving, and the ability to influence without authority across technical and non-technical stakeholders. You'll operate in a high-velocity environment where your ability to dive deep, simplify complexity, and deliver measurable results will define your success.

Key job responsibilities

Serve as point of contact between Moderation Tech and Science teams and Operations for systems improvements.
Work with communities and content owner teams to create new and update existing guidelines based on new project launches and quality alignment.
Work with client teams to gather forecasts, dive deep and understand forecast anomalies and communicate results to stakeholders.
Work with Communities to gather and prioritize business cases to improve manual and automated moderation.
Work with Product Manager to prioritize initiatives and new feature requests.
Safeguard Moderation performance metrics and conduct root cause analysis when missed using data sources such as QuickSights, Hubble and Heartbeat.

A day in the life
As a Program Manager, you will build collaborative relationships with partners across the company as well as external customers to manage workflows and drive improvements. This collaboration includes working with product managers and stakeholders to ensure that customer provided content adheres to our guidelines and policies and managing the operational processes used to safeguard this trust. You will define policies and procedures, and partner with Communities to make sure content adheres to our guidelines.

About the team
Our team is passionate about human motivation and behavior and uses machine learning, classification algorithms and scalable platform services to have a cross-org impact every day. We evaluate user research, customer experience knowledge, data, and cross-Amazon Moderation expertise to ensure other teams think about customer trust.

Our team is based in Berlin, Germany. Home to renowned universities, research institutes, orchestras, museums and celebrities, as well as host of sporting events, it’s a world centre for culture, politics, media and science too. Not surprisingly, Berlin is also a popular tourist destination. Here you can make the most of a wealth of diverse festivals, architecture, nightlife and contemporary arts, along with strong transport networks and a high quality of living.

Inclusive Team Culture
Here at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We offer 13 employee-led affinity groups with 190 global chapters. Some examples include the Amazon Women in Engineering (AWE), People with Disabilities (PwD) and Mental Health and Well-Being (MHW) at Amazon. We host frequent learning experiences to ensure DEI is consistently treated as a priority. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace, and take steps to ensure employees have a sense of belonging, value, and opportunity.
Our team is dedicated to supporting you with mentorship and pathways for ongoing development.
We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice. The perks of being an Amazon employee don't stop at collaborating with great people on exciting and innovative projects. Amazon’s benefits support the needs of our diverse workforce and their family members, no matter what stage they’re at in their life or career.

BASIC QUALIFICATIONS

Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Jetzt bewerben

Erweiterte Suche

customer success manager Jobs in falkensee

Program Manager (Full-time), Community Moderation

Team Lead Post Activation – Germany

Escalations Specialist

Manager, Loyalty Partnerships (Germany)

Senior Partner Success Manager (m/f/d)

RevOps Manager

Working Student, Customer Success (f/m/d)

Business Development Manager - Eastern European Markets (m/f/d)

Director Operations (m/w/d)

Team Lead Customer Support (m/f/d), Banking - DE

Sr Partner Delivery Success Manager

HR Manager

Technical Partnerships Manager - Italy (all genders)

Senior Recruiter

Team Lead Post Activation – Germany

Manager - Business Development (m/f/d)

Customer Support (Working Student) (m/f/d)

Customer Success Manager Erneuerbare Energien (m/w/d)

Office Manager (Part-Time, 20–25h)

Senior Partnership Manager (all genders)

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in falkensee erhalten

Related Searches

Weitere Job-Standorte erkunden

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt