19 beste Stellen als head of software development in münchen, by – aktuell auf Personalsuche

Support Engineer
Content Guru —Gilching
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Director of Engineering - Software, Hardware, Robotics (m/f/d)
autonomous-teaming —München
- Vollzeit
- Agile
- Wirtschaft
- Führungserfahrung
Direkt bewerben
1 Tag
Working Student Field Marketing and Events DACH (f/m/d)
EQS Group GmbH —München
- Teilzeit
- Microsoft Powerpoint
- CRM-Software
- Microsoft Excel
- Flexible Arbeitszeiten
Business Development Associate / Manager
SAEK AG —München
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
- Produktion
Direkt bewerben
3 Tage
Environmental Protection Officer (m/f/d)
Canon Production Printing —Poing
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
7 Tage
Senior Manager, Deal Desk & Pricing (m/f/d)
RobCo —München
- Vollzeit
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
Business Development Representative (BDR) DACH Region
beqom —München
- Vollzeit
- Homeoffice
- Vertrieb
- Künstliche Intelligenz
Direkt bewerben
Werkstudent Accounting (m/w/d)
F24 AG —München
- Teilzeit
- Microsoft Excel
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
1 Tag
Enterprise Account Executive
Tacto —München
- Vollzeit
- Produktion
Strategic Account Manager (m/f/d)
SimScale GmbH —München
- Homeoffice
- CAD
- Mit Reiseanteil
- Künstliche Intelligenz
- Homeoffice-Möglichkeit
Direkt bewerben
3 Tage
Associate Account Executive
Tacto —München
- Vollzeit
- Produktion
(Senior) Product Marketing Manager (f/m/d)
Scheer IMC —München
- Vollzeit
- Englisch
- Marketing
Direkt bewerben
Finance & Accounting Specialist Switzerland (m/w/d)
F24 AG —München
- Vollzeit
- Englisch
- Finanzwirtschaft
- Master
- Homeoffice-Möglichkeit
People Operations Manager (m/f/d)
planqc —Garching bei München
- Vollzeit
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Working Student Supply Chain (all genders)
SKD SE —München
- Teilzeit
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7 Tage
Business Development Representative – Teilzeit (m/w/d)
F24 AG —München
- Teilzeit
- CRM-Software
- Vertrieb
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13 Tage
Erfurt
Fabasoft International Services GmbH —München
- Vollzeit
Working Student Pool - Your start at Quantum-Systems
Quantum-Systems GmbH —Gilching
- Praktikum
- Flexible Arbeitszeiten
Direkt bewerben
14 Tage
Praktikant:in Business Development (m/w/d) - 1KOMMA5° Handwerk München
1Komma5Grad —München
- Vollzeit

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head of software development jobs near münchen, by

Support Engineer

Content Guru -
Gilching

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Informatik
Bachelor
Erfahrung mit Netzwerken
Softwareentwicklung
Linux
Kommunikationsfähigkeit
Niederländisch

Vollständige Stellenbeschreibung

Support Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we’d love to hear from you.

What we are looking for…

We’re seeking a proactive and motivated Support Engineer with strong technical and communication skills. You’ll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.

You’ll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers’ needs.

Location…

This role is based in our Gilching, Munich head office. Some occasional travel to customer sites may be required.

Key responsibilities of the role…

Technical Support & Incident Management

Diagnose, troubleshoot, and resolve technical issues across our platform
Follow established troubleshooting, testing, and quality assurance processes
Take full ownership of incidents from report to resolution
Log, manage, and update support tickets in line with SLAs
Liaise with internal teams and external suppliers to resolve faults
Escalate complex issues where appropriate, while retaining ownership
Identify trends and recurring technical issues and report them to management

Customer Service & Communication

Act as the first point of contact for customer enquiries
Respond promptly and professionally via phone, email, and portals
Provide clear, concise, and jargon-free communication
Keep customers informed of progress and expected resolution times
Build strong, trusted relationships with customers
Maintain a calm and professional approach at all times

Continuous Improvement & Documentation

Maintain accurate, clear, and accessible system records
Ensure documentation is up to date and easy to understand
Proactively suggest and support process improvements
Continuously develop knowledge of our platform and customer solutions
Support software upgrades and release packages
Contribute to internal tooling and automation where appropriate

Customer Consultancy & Service Reviews

Support customer service reviews when required
Provide technical consultancy for key services
Act as an escalation point for customers, partners, and suppliers when needed

About you…

Bachelor’s degree in a STEM or Computer Science-related subject, or equivalent experience
Strong technical problem-solving skills
Excellent written and verbal communication skills
Ability to remain professional under pressure
Strong attention to detail
Ability to manage multiple tasks without compromising service levels
Proactive and self-motivated approach
Commitment to delivering high standards of customer satisfaction
Willingness and flexibility to work on a shift rota, including occasional out-of-hours support

Desirable:

Experience in a customer-facing technical role
Fluent in German and English essential
Second- or third-line support experience
Network troubleshooting experience
Knowledge of Linux, Microsoft, or networking technologies
Experience with software development languages
Additional language skills (e.g. French, Dutch, Spanish, Japanese)

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

Direkt bewerben

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head of software development Jobs in münchen, by

Support Engineer

Director of Engineering - Software, Hardware, Robotics (m/f/d)

Working Student Field Marketing and Events DACH (f/m/d)

Business Development Associate / Manager

Environmental Protection Officer (m/f/d)

Senior Manager, Deal Desk & Pricing (m/f/d)

Business Development Representative (BDR) DACH Region

Werkstudent Accounting (m/w/d)

Enterprise Account Executive

Strategic Account Manager (m/f/d)

Associate Account Executive

(Senior) Product Marketing Manager (f/m/d)

Finance & Accounting Specialist Switzerland (m/w/d)

People Operations Manager (m/f/d)

Working Student Supply Chain (all genders)

Business Development Representative – Teilzeit (m/w/d)

Erfurt

Working Student Pool - Your start at Quantum-Systems

Praktikant:in Business Development (m/w/d) - 1KOMMA5° Handwerk München

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