Strategic Operations Manager, DACH Mobility - Airports Lead
Location: Berlin, Germany (Hybrid)
About the Role
Airports are the "front door" to the Uber experience. For a traveler landing in a new city, that first ride is a critical moment of truth. In the DACH region (Germany, Austria, and Switzerland), our Airports and Travel Hubs represent one of our most complex and high-stakes strategic frontiers.
As the
Strategic Operations Manager for Airports, you will be the architect of this experience. You aren't just managing a category; you are navigating the intersection of digital marketplaces and physical infrastructure. You will lead the strategy for some of the world's busiest hubs, managing high-level partnerships with airport authorities, negotiating commercial deals, and ensuring that when a rider steps off a plane, their journey with Uber is flawless.
This is a high-visibility role that requires a unique blend of "big picture" strategic thinking and "boots-on-the-ground" execution.
What You'll Do
- Own the Partnership Strategy: Build and nurture senior-level relationships with airport authorities and travel hubs. You'll lead joint business planning, negotiate commercial agreements, and ensure Uber is the partner of choice for DACH's major gateways.
- Drive Growth & Performance: You own the P&L for the Airports portfolio. You will monitor marketplace health, track KPIs, and stack-rank opportunities to maximize rider acquisition, revenue, and reliability.
- Bridge the Physical & Digital: Uber doesn't just live in an app. You will optimize on-the-ground operations from signage and wayfinding to the design of pickup zones ensuring riders and drivers can find each other effortlessly in high-pressure environments.
- Scale Through Analytics: Use data to solve complex problems. Whether it's modeling the impact of a new fee structure or optimizing throughput during peak holiday seasons, your decisions will be backed by rigorous analysis.
- Lead Cross-Functional Impact: Act as the "General Manager" for your domain, collaborating with Product, Marketing, Legal, and Business Development to launch new features and regional campaigns.
Basic Qualifications
- 3+ Years of Experience: Background in technology, management consulting, or high-growth operational environments.
- Operational Excellence: You are a process-driven project manager who can turn an ambiguous business goal into a structured Standard Operating Procedure (SOP).
- Analytical Rigor: You are comfortable with data and can translate complex datasets into actionable recommendations.
- Strategic & Tactical Versatility: You can "see the forest and the trees" designing a 3-year roadmap in the morning and conducting an on-site signage audit in the afternoon.
- Collaboration & Communication: Ability to influence stakeholders across different cultures and functions.
- Language: Business-level proficiency in German (B2+) and English is required.
Preferred Qualifications
- Data Tools: Proficiency in SQL (or a proven aptitude to learn it within your first 30 days) is highly preferred, as data-driven storytelling is core to the role.
- Industry Context: Previous experience in the travel, aviation, or logistics industries is a plus.
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
