20 beste Stellen als customer experience manager in münchen – aktuell auf Personalsuche

Manager, Customer Success
Syndigo —München
- 125.000 € – 156.398 € pro Jahr
- Homeoffice
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Customer Operations Manager
Hawk —München
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Vertrieb
- Datenanalyse
Technical Account Manager (m/f/d)
Siemens —München
- 81.800 € – 139.100 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Projektmanagement
- Mit Reiseanteil
Sales Manager Aerospace and Defense (f/m/div)
Infineon Technologies AG —München
- Vollzeit
- Vertrieb
- Mit Reiseanteil
- Elektrotechnik
Service Delivery Manager (SDM)
HCLTech —München
- PMP
- Teamleitung
- Erfahrung in der IT
Senior Category Manager (All Genders)
zooplus SE —München
- 61.800 € – 92.600 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Merchandising
- Englisch
- Präsentationserfahrung
Direkt bewerben
Lifecycle Specialist, Employee Relations and Transitions - EMEA
Remote —München
- 37.250 € – 83.800 € pro Jahr
- Homeoffice
- Englisch
- Konfliktberatung
- Verhandlungsgeschick
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Senior Manager - Systems, Software & Automation, Customer Support (m/f/d)
Beckman Coulter Diagnostics —München
- Vollzeit
- Oracle
- Datenanalyse
- Master
Customer Network Manager, Rare Bone & Endocrine Disorders
Alexion Pharmaceuticals,Inc. —München
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Enterprise Customer Experience Manager - DACH
Keepit A/S —München
- Vollzeit
- Mit Reiseanteil
8 Tage
Senior Customer Success Manager - Key Accounts
Darktrace —München
- Vollzeit
- Künstliche Intelligenz
- Zeitmanagement
- Employee Assistance Program
- Lebensversicherung
Medical Education Meeting Planner (f/m/x)
Smith & Nephew —München
- 52.000 € – 78.000 € pro Jahr
- Wochenendarbeit möglich
- Microsoft Powerpoint
- Microsoft Word
- Gastgewerbe
- Homeoffice-Möglichkeit
- Employee Assistance Program
Customer Value Manager
Tacto —München
- Vollzeit
- Vertrieb
- Produktmanagement
- Produktion
Program Manager, Digital Solutions (m/f/d)
Abbott Laboratories —München
- Vollzeit
- Microsoft Excel
- Oracle
- PMP
Growth Manager Online Marketing (All Genders
zooplus SE —München
- 0 € pro Jahr
- Teilzeit
- Hybrides Arbeiten
- Marketing
- Master
- Bachelor
Direkt bewerben
EMEA - Sales Development Representative (Germany)
AIRS Medical Inc —München
- 65.000 € – 90.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Vertrieb
- Marketing
- Homeoffice-Möglichkeit
Direkt bewerben
Project Management Office Lead (PMO Lead) (d/f/m)
Airbus Defence and Space GmbH —München
- Vollzeit
- Militär
- Projektmanagement
- Gleitzeit
- Flexible Arbeitszeiten
8 Tage
DevOps Product Manager (m/f/d)
ARISE GmbH —München
- 85.000 € – 95.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- DevOps
- Bachelor
- Produktmanagement
- Homeoffice-Möglichkeit
Direkt bewerben
(Senior) Manager Customer & Field Force Excellence (m/f/d)
Gilead Sciences —München
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Vertrieb
6 Tage
Project Manager Transformation (m/f/d)
REPA Deutschland GmbH —Bergkirchen
- Vollzeit
- Master
- Projektmanagement
- Bachelor
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience manager in münchen erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer experience manager jobs near münchen

Jobs als Growth Marketer in München

Jobs als Service Delivery Manager in München

Jobs als Customer Service Manager in München

Jobs als Sales Representative in München

Jobs als Operations Manager in München

Jobs als Customer Experience Manager in München

Jobs als Customer Success Manager in München

Jobs als Employee Relations Manager in München

Jobs als Project Manager in München

Jobs als Mergers Acquisitions Manager in München

Jobs als Program Manager in München

Jobs als Network Manager in München

Jobs als Technical Account Manager in München

Jobs als Growth Marketer in Berlin

Jobs als Growth Marketer in Möglingen

Jobs als Growth Equity in Berlin

Jobs als Service Delivery Manager in Frankfurt Am Main

Jobs als Delivery Driver in Düsseldorf

Jobs als Service Delivery Manager in Hannover

Jobs als Mitarbeiter Customer Service in Düsseldorf

Manager, Customer Success

Syndigo -
München

Direkt bewerben

Details zur Stelle

125.000 € – 156.398 € pro Jahr

Qualifikationen

Informatik
Bachelor
Wirtschaft
Führungserfahrung

Vollständige Stellenbeschreibung

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team.

**This is a remote position for candidates located in Germany only**

The Manager, Customer Success (Brands) is accountable for customer retention, expansion, and advocacy across the Brands portfolio. This role owns the post‑sales customer lifecycle, ensuring customers achieve ongoing value, renew successfully, expand adoption, and actively advocate for Syndigo. In this role, you will be managing a team of 8 Independent Contributors on the CSM team.

Success is measured primarily through Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Customer Advocacy.

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

Customer Retention & Growth (GRR / NRR)
- Own and drive GRR and NRR across the Brands customer base.
- Establish clear renewal readiness and risk management frameworks.
- Proactively identify churn and downsell risks and lead mitigation plans.
- Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights.
Customer Advocacy & Executive Relationships
- Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation.
- Develop and maintain senior‑level relationships with key customer stakeholders.
- Act as an executive sponsor for strategic accounts where appropriate.
- Represent the customer voice internally to influence priorities and decisions.
Customer Adoption & Value Realisation
- Ensure strong post‑go‑live adoption, engagement, and value realisation across accounts.
- Oversee customer success motions including success plans, health scoring, QBRs, and executive reviews.
- Drive consistency and quality in customer engagement models while allowing flexibility for strategic customers.
Customer Success Leadership
- Lead, coach, and develop Customer Success Managers.
- Define clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.
- Build a high‑performance CS culture with strong accountability and commercial awareness.
- Hire, retain, and develop top Customer Success talent.
Cross‑functional Partnership
- Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
- Provide structured feedback to Product based on customer insights, adoption trends, and strategic needs.
- Act as a senior escalation point for high‑impact customer situations.
Measurement & Reporting
- Deliver executive‑level reporting on:
  - Retention and expansion performance
  - Account health and risk
  - Adoption and usage trends
  - Customer advocacy pipeline
- Ensure Customer Success metrics are commercially relevant, actionable, and outcome‑focused.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

Bachelor's degree in Business, Engineering, Computer Science, Management, or equivalent experience.
4-5 years in Customer Success leadership roles, preferably within B2B SaaS.
Proven track record of driving retention, expansion, and customer advocacy.
Experience of leading and scaling Customer Success teams.
Strong commercial acumen with hands‑on experience supporting renewals and upsell motions.
Data‑driven mindset with the ability to interpret customer health, usage, and financial metrics.
Strong people‑leadership and stakeholder‑management skills.
Executive‑level written and oral communication skills.
Comfortable operating in a fast‑paced, outcome‑driven environment.
Willingness to travel approximately 15–25%.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Direkt bewerben

Erweiterte Suche

customer experience manager Jobs in münchen

Manager, Customer Success

Customer Operations Manager

Technical Account Manager (m/f/d)

Sales Manager Aerospace and Defense (f/m/div)

Service Delivery Manager (SDM)

Senior Category Manager (All Genders)

Lifecycle Specialist, Employee Relations and Transitions - EMEA

Senior Manager - Systems, Software & Automation, Customer Support (m/f/d)

Customer Network Manager, Rare Bone & Endocrine Disorders

Enterprise Customer Experience Manager - DACH

Senior Customer Success Manager - Key Accounts

Medical Education Meeting Planner (f/m/x)

Customer Value Manager

Program Manager, Digital Solutions (m/f/d)

Growth Manager Online Marketing (All Genders

EMEA - Sales Development Representative (Germany)

Project Management Office Lead (PMO Lead) (d/f/m)

DevOps Product Manager (m/f/d)

(Senior) Manager Customer & Field Force Excellence (m/f/d)

Project Manager Transformation (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience manager in münchen erhalten

Related Searches

Weitere Job-Standorte erkunden

Diversity, Equity & Inclusion

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt