20 beste Stellen als it manager in herne, nw – aktuell auf Personalsuche

Service Desk Supervisor Germany
UCI Kinowelt —Bochum
- Vollzeit
- Windows
- Kommunikationsfähigkeit
Service Desk Supervisor Germany
United Cinemas International Multiplex GmbH —Bochum
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- Windows
- Kommunikationsfähigkeit
Employee Relations Manager (m/w/d)
CBRE GWS IFM Industrie GmbH —Essen
- Online-Bewerbung
- Englisch
- Case Management
- Weiterbildungsprogramme
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Direkt bewerben
Manager Supply Chain Planning (m/w/d)
cbs Corporate Business Solutions GmbH —Dortmund
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
- Mit Reiseanteil
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HR Manager – Ausbildung (w/m/d)
Mait GmbH —Bochum
- Per E-Mail
- Recruiting
- Personalentwicklung
- Gleitzeit
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Service Manager (m/w/d)
März Internetwork Services AG —Essen
- Online-Bewerbung
- Organisationstalent
- Erfahrung in der IT
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Specialist / Projektmanager (m/w/d) Outputmanagement
VOLKSWOHL BUND Lebensversicherung a. G. —Dortmund
- Vollzeit
- Künstliche Intelligenz
- Kommunikationsfähigkeit
- Weiterbildungsprogramme
Direkt bewerben
Sales Manager (m/w/d) Informationssicherheit und NIS2
TÜV Informationstechnik GmbH —Essen
- Vollzeit
- Vertrieb
- Englisch
- Unternehmensentwicklung
- Homeoffice-Möglichkeit
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Specialist / Projektmanager (m/w/d) Inputmanagement
VOLKSWOHL BUND Lebensversicherung a. G. —Dortmund
- Vollzeit
- Künstliche Intelligenz
- Weiterbildungsprogramme
Direkt bewerben
Quereinsteiger gesucht: Produkt Manager (m/w/d) - Ohne Vorkenntnisse möglich!
Itera Campus —Recklinghausen
- Vollzeit
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- Agile
- Erfahrung in der IT
- PC-Kenntnisse
- Weiterbildungsprogramme
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7 Tage
Projekt-/Account-Manager (m/w/d)
TENSQUARE GmbH —Gelsenkirchen
- Per E-Mail
- Englisch
- Organisationstalent
CRM Consultant (m/w/d)
provalida GmbH COMMITTED SERVICES —Bochum
- Per E-Mail
- Hybrides Arbeiten
- CRM-Software
- Informatik
- Englisch
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Strategy & Partnership Manager - Residential Flexibility Programme (f/m/d)
E.ON SE —Essen
- Teilzeit
- Hybrides Arbeiten
- Master
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Sales Development Manager SAP (m/w/d)
Westfalen-Informatik Aktiengesellschaft —Dortmund
- Vollzeit
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- Vertrieb
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Director (m/w/d)
E.ON Inhouse Consulting GmbH —Essen
- 1.800 € pro Monat
- Vollzeit
- Hybrides Arbeiten
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- Englisch
- Master
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3 Tage
Program Manager für Intralogistiksoftware (m/w/d)
proLogistik Group —Dortmund
- Per E-Mail
- Informatik
- Englisch
- Betriebswirtschaftslehre
- Weiterbildungsprogramme
Direkt bewerben
Produktmanager (m/w/d) für Gesundheits-Coaching
MedicalContact AG —Essen
- Teilzeit
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- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Werkstudent Projektmanagement & Controlling (m/w/d)
Materna Information & Communications SE —Dortmund
- Microsoft Excel
- Englisch
- Master
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Manager (m/w/d) Risk Management & Internal Control System (ICS)
ThyssenKrupp —Essen
- Online-Bewerbung
- Englisch
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- Flexible Arbeitszeiten
Fachreferent/-in IT-Servicemanagement (m/w/d)
RAG Aktiengesellschaft —Essen
- Online-Bewerbung
- Informatik
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben

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Service Desk Supervisor Germany

UCI Kinowelt -
Bochum

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

ITIL-Zertifizierung
Windows
ServiceNow
Kommunikationsfähigkeit
Active Directory

Vollständige Stellenbeschreibung

Join our team as a Service Desk Supervisor and play a key role in shaping an exceptional IT support experience across Germany and Southern Europe. You’ll guide a motivated team, drive service excellence, and make a real impact every day in a dynamic, peoplefocused environment. If you’re a proactive leader who loves developing talent and improving service performance, we’d love to meet you.

Location: Germany (Bochum Hybrid)
Role: Service Desk Supervisor
Employment Type: Full-time
Department: IS Service Desk
Reports To: Service Desk Manager
Languages: German and English

About the Role

We are looking for a Service Desk Supervisor to join our Southern Europe team and oversee the delivery of a highquality, customerfocused IT Service Desk operation in Germany.

In this role, you will lead, support, and develop a team of Service Desk Technicians, ensuring consistent service excellence, strong incident and request management, and efficient processes aligned with our standards and values.

This is an ideal position for someone with strong technical understanding, excellent communication skills, and a genuine passion for developing people while improving service performance.

Why Join Us?

At UCI, we foster a collaborative, inclusive, and supportive environment where leaders empower their teams to grow.

You will have the opportunity to:

Influence service quality across the region
Lead a motivated team and improve their capability
Work closely with Service Delivery, IS teams, and crossfunctional partners
Contribute to continuous service improvement and documentation
Be part of a dynamic, peoplefocused technology culture

What You’ll Be Doing

Team Leadership & People Management

Lead and support the German Service Desk team in daytoday operations.
Ensure high-quality communication, ownership, and customer care across all interactions.
Coach team members, provide feedback, and address performance issues constructively.
Plan and coordinate team training, onboarding, and development activities.
Promote teamwork, collaboration, and a positive work environment.
Be main support for Support office users and point of contact for cinemas.

Service Operations & Technical Oversight

Ensure proper triage, diagnosis, and resolution of incidents and service requests.
Guarantee adherence to Incident Management, Service Request, and Major Incident procedures.
Act as an escalation point for complex or highimpact issues, including out-of-hours situations when required.
Oversee ticket quality, ensuring all cases include sufficient detail for resolution and review.
Manage relationships with suppliers and third parties for escalations and onsite visits.

Documentation, Processes & Continuous Improvement

Create, maintain, and improve knowledge base articles and service documentation.
Support monitoring of system and service health across the region.
Ensure full compliance with SOX and internal controls.
Maintain and support the ITSM platform (ServiceNow).
Participate in regional and cross-functional projects as required.

Who You Are

You are an empathetic, proactive, and organised leader with a passion for IT service excellence. You bring:

Skills & Experience

Solid understanding of IT systems and troubleshooting.
Technical background with experience in:
- Active Directory / Windows environments
- LAN/WAN fundamentals
- Routine installation/configuration of hardware and software
Familiarity with corporate applications.
Experience with M365 and ServiceNow (desirable; training available).
Ability to prioritise, coordinate, and manage workloads in a fast-paced environment.
Strong communication skillsclear, friendly, and businessoriented.
Proven ability to resolve problems using data and structured methods.
Strong sense of ownership, accountability, and teamwork.
Experience with ITIL Foundation is a plus.

Our Values (How You Lead)

Passion: Seek continuous improvement and aim to exceed expectations.
Insight: Apply experience and available tools to restore service quickly.
Accountability: Own issues until full resolution and support the team.
Respect: Welcome diverse opinions and approaches.
Trust: Act with integrity, communicate clearly, and build confidence.
Fun: Foster a friendly and enjoyable work environment.

What We Offer

A supportive, diverse, and inclusive workplace
Opportunities to grow your career within IS and Service Delivery
Ongoing training and development
Competitive salary and benefits
A role that allows you to make real impact every day

How to Apply

If you are excited to lead a high-performing team and deliver outstanding IT service, we would love to hear from you.

Jetzt bewerben

Erweiterte Suche

it manager Jobs in herne, nw

Service Desk Supervisor Germany

Service Desk Supervisor Germany

Employee Relations Manager (m/w/d)

Manager Supply Chain Planning (m/w/d)

HR Manager – Ausbildung (w/m/d)

Service Manager (m/w/d)

Specialist / Projektmanager (m/w/d) Outputmanagement

Sales Manager (m/w/d) Informationssicherheit und NIS2

Specialist / Projektmanager (m/w/d) Inputmanagement

Quereinsteiger gesucht: Produkt Manager (m/w/d) - Ohne Vorkenntnisse möglich!

Projekt-/Account-Manager (m/w/d)

CRM Consultant (m/w/d)

Strategy & Partnership Manager - Residential Flexibility Programme (f/m/d)

Sales Development Manager SAP (m/w/d)

Director (m/w/d)

Program Manager für Intralogistiksoftware (m/w/d)

Produktmanager (m/w/d) für Gesundheits-Coaching

Werkstudent Projektmanagement & Controlling (m/w/d)

Manager (m/w/d) Risk Management & Internal Control System (ICS)

Fachreferent/-in IT-Servicemanagement (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als it manager in herne, nw erhalten

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