15 beste Stellen als program manager in münchen, by – aktuell auf Personalsuche

Delivery Experience Steering Manager (All Genders)
zooplus SE —München
- 69.500 € – 84.900 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Master
- SQL
Direkt bewerben
2 Tage
(Senior) Mission Operations Project Manager (m/f/d)
ARX Robotics GmbH —München
- Hybrides Arbeiten
- Militär
- Projektmanagement
- Mit Reiseanteil
- Empfehlungsprogramm
Direkt bewerben
IT-Project Manager (m/w/d)
ILF Beratende Ingnieure —München
- Informatik
- Englisch
- SharePoint
- Employee Assistance Program
Customer Solutions Manager (German and English speaking), Customer Migration Center
AWS EMEA SARL (Germany Branch) —München
- Vollzeit
- PMP
- AWS
- Projektmanagement
9 Tage
Clinical Project Manager (all genders)
Avelios Medical —München
- Vollzeit
- Projektmanagement
- Mit Reiseanteil
Working Student – Digital Customer Experience
EQS Group GmbH —München
- Teilzeit
- Salesforce
- Master
- Bachelor
5 Tage
Technical Project Manager - Production
Helsing —München
- Homeoffice
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
Technical Onboarding Manager Marketplace (German) m/f/d
limango GmbH —München
Internship in Alternative Assets (m/f/d)*
Munich Re —München
- Vollzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
SAP Functional Director / Manager for Aerospace and Defense (all genders)
Accenture —München
- Vollzeit
- Informatik
- Englisch
- Mit Reiseanteil
Working Student (m/f/d) Digital Transformation
Allianz —München
- Teilzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Reisekostenerstattung
Senior IT Project Manager (m/w/d)
Skaylink —München
- Vollzeit
- Hybrides Arbeiten
- Azure
- AWS
- Erfahrung in der IT
- Empfehlungsprogramm
Direkt bewerben
SAP High-Tech Expert (all genders)
Accenture —München
- Vollzeit
Bid Manager (f/m/d)
Isar Aerospace SE —München
- Schreibfähigkeiten
- Microsoft Office
- Master
Direkt bewerben
20 Std.
Engagement Manager (German speaking)
Atlassian —München
- Homeoffice
- PMP
2 Std.

Discover related jobs

Based on your search for program manager jobs.

Project Management Officer (d/f/m)
Airbus Defence and Space GmbH —München
Prepare and contribute to project export control related activities. Maintain the Risk and Opportunity (R&O) Management Plan of the project.
8 Tage
Manager Digital G2M Project Management (f/m/div)
Infineon Technologies AG —München
At least 5 years’ experience in project management and/or management consulting. Excellent project management skills, ideally holding a Project Management and…

Ich möchte aktuelle Job-E-Mails für Stellen als program manager in münchen, by erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

program manager jobs near münchen, by

Jobs als Technical Project Manager in München

Jobs als IT Manager in München

Jobs als Clinical Project Manager in München

Jobs als Digital Transformation Consultant in München

Jobs als Onboarding Manager in München

Jobs als Operations Manager in München

Jobs als Bid Manager in München

Jobs als Store Manager in Berlin

Jobs als Experience Manager in Frankfurt Am Main

Jobs als Technical Project Manager in Stuttgart

Jobs als Communications Manager in Hamburg

Jobs als Technical Project Manager in Hamburg

Jobs als Hotel Manager in Hamburg

Jobs als Technical Project Manager in Düsseldorf

Jobs als Technical Project Manager in Thüringen

Jobs als Customer Service Französisch in Düsseldorf

Jobs als Customer Experience Specialist in Berlin

Jobs als Customer Experience Specialist in Frankfurt Am Main

Jobs als Food Marketing in München

Jobs als It Manager in Berlin

Delivery Experience Steering Manager (All Genders)

zooplus SE -
München

Direkt bewerben

Details zur Stelle

Vollzeit
69.500 € – 84.900 € pro Jahr
vor 2 Tagen

Leistungen

Firmenfahrrad-Leasing

Qualifikationen

Power BI
Microsoft Excel
E-Commerce
Tableau
Master
SQL
Projektmanagement
Bachelor
Wirtschaft
Führungserfahrung

Vollständige Stellenbeschreibung

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

Last Mile Delivery Strategy Execution

Monitor and teer the execution of the e‑commerce last mile delivery experience strategy in line with the customer promise, growth objectives, and platform capabilities.
Ensure strategic alignment between delivery experience ambitions and operational feasibility.
Track delivery performance against roadmap commitments, identifying risks, dependencies, and deviations early.
Provide regular progress updates and insights to senior leadership, highlighting impact, risks, and mitigation actions.

Customer Care Improvement Steering

Own the transformation of Freshdesk Program delivery insights into actionable, country-level improvement plans.
Establish strong ownership with Delivery Experience Managers (DEMs) while ensuring alignment through central program steering and governance.
Monitor, validate, and report the impact of improvement actions, linking delivery execution to measurable ticket reduction and service performance improvements.
Escalate risks, delays, or misalignment early and proactively steer corrective actions to maintain program effectiveness.

Portfolio Prioritization & Initiative Steering

Own the prioritization and steering of delivery experience initiatives within last mile, including delivery speed of last mile carriers, on‑time delivery, first‑attempt success, and reduction of customer contacts.
Analyze customer feedback, complaints, CSAT results, and operational data to drive initiatives improving delivery communication, predictability, and satisfaction. Balancing customer experience impact with cost efficiency and scalability to ensure sustainable outcomes.
Design and operate SQL queries proving initiative assumptions as well as runs ad-hoc analyses that explain the impact of the decisions.
Ensure consistency and comparability across countries by applying standardized action templates, KPIs, and reporting mechanisms.
Identify successful initiatives and scale best practices across countries to maximize customer experience and operational impact.

Cross‑Functional & Regional Collaboration

Coordinate with regional managers and internal Last Mile stakeholders to align on service standards and improvement plans.
Prepare steering materials for senior management, including performance reviews, business cases, and decision proposals.
Act as a trusted advisor to leadership on last mile delivery experience trends, risks, and improvement opportunities.

Qualifications

Bachelor’s or Master’s degree in Business, Supply Chain, Logistics, Operations Management, or related field.
Additional education or certifications in analytics, data‑driven decision‑making, or project management are an advantage
5+ years of experience in e‑commerce, last mile delivery, logistics strategy, operations, consulting, or similar environments
Proven experience steering complex, cross‑functional initiatives in high‑volume, fast‑paced organizations
Demonstrated ability to structure complex problems, analyze large datasets, and derive clear, actionable insights
Advanced proficiency in Excel and experience working with BI tools (e.g., Power BI, Tableau) and/or SQL
Strong understanding of last mile KPIs such as on‑time delivery, first‑attempt success, cost per delivery, customer contacts, and NPS
Strong root‑cause analysis and problem‑solving capabilities
Excellent stakeholder management and communication skills.
Proactive, structured, and ownership‑driven approach to work
Ability to thrive in a fast-paced, matrixed environment.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Direkt bewerben

Erweiterte Suche

program manager Jobs in münchen, by

Delivery Experience Steering Manager (All Genders)

(Senior) Mission Operations Project Manager (m/f/d)

IT-Project Manager (m/w/d)

Customer Solutions Manager (German and English speaking), Customer Migration Center

Clinical Project Manager (all genders)

Working Student – Digital Customer Experience

Technical Project Manager - Production

Technical Onboarding Manager Marketplace (German) m/f/d

Internship in Alternative Assets (m/f/d)*

SAP Functional Director / Manager for Aerospace and Defense (all genders)

Working Student (m/f/d) Digital Transformation

Senior IT Project Manager (m/w/d)

SAP High-Tech Expert (all genders)

Bid Manager (f/m/d)

Engagement Manager (German speaking)

Discover related jobs

Ich möchte aktuelle Job-E-Mails für Stellen als program manager in münchen, by erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt