At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
When voize works, nurses get 39 minutes of their shift back. When something breaks — a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release — documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice.
As a Working Student in Technical Support, you do the same work as our full-time Technical Support Managers — just part-time, built around your studies. You work on technically demanding customer cases at the intersection of our AI product, real-world facility IT, and the German care software ecosystem, with a direct line to our Engineering team, not a ticket queue between you. And because care doesn't stop at 17:00 or on Saturdays, your shifts focus on evenings and weekends — the hours when your coverage matters most.
Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations
Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines
Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks
You're never alone on a shift: there's always a clear escalation path to an on-call colleague
Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over
Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
Keep an eye on system health during your shift using our observability stack, and act early when something looks off — especially in the evening and weekend hours when you're our eyes on the system
Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication
Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster
Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field — active enrollment is required for a Werkstudent contract
First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues
Solid Windows and/or Linux fundamentals — you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects
Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) — you can figure out why two systems can't talk to each other, or you're eager to master exactly that
Familiarity with APIs and system integrations — you can read a payload and follow where data breaks between systems
Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role
Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers
German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)
You take ownership — when a case is yours, it's yours until it's solved, documented, and prevented (or cleanly handed over at the end of your shift)
You're resilient — you see challenges as opportunities, not obstacles
You work iteratively — test, learn, and improve instead of aiming for perfection
You value open feedback and contribute to a positive, transparent team culture
Flexible working hours because you know when you work best!
reimbursement of the “Deutschlandticket”
25 days of vacation – and your birthday off
We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!
