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Customer Success Manager (f/m/d)

Meteomatics
Berlin

Direkt bewerben

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Customer Success Manager | Full Time | Temporary Contract (1 year) | Berlin, Germany

Have you ever wondered: what is the weather forecast tomorrow?

As 140 million Google Search results show, this is one of the most frequently asked questions in the world. Weather can have a huge impact on all of our lives, both personally and professionally, so this is why, here at Meteomatics, we focus on the processing and provision of high-quality weather data, and software to clients across the world.

But why stop there? Better weather forecasting needs even more accurate data sources. Thus, we developed our own weather drones, called Meteodrones, to collect missing data from the lower atmosphere and we are the first company to fly a network of weather drones operationally.

Now, let´s talk about you…

As a Customer Success Manager, you will drive customer value, retention, renewals, and sustainable growth across a portfolio of strategic and high-value customers.

You will build trusted relationships with key stakeholders and senior decision-makers, develop a deep understanding of their business priorities and translate those priorities into strategic success and account plans. You will strengthen adoption, mitigate risk and identify opportunities for expansion.

You bring proven experience managing and growing large, complex B2B customers, ideally within SaaS, software, data, or technology. You combine a strong commercial mindset with the ability to translate technical solutions into measurable business outcomes.

Your responsibilities

Own and grow a portfolio of strategic and high-value customers.
Manage renewals and drive expansion through upselling, cross-selling, and new use cases.
Develop and execute strategic account plans and identify long-term growth opportunities aligned with the customer`s business objectives
Drive adoption and value realization by identifying use cases and demonstrating measurable business impact.
Build trusted relationships with senior and executive stakeholders, acting as a strategic partner to the customer.
Lead regular strategic business reviews and align stakeholders on progress, priorities, risk and growth opportunities.
Proactively identify and manage customer risks.
Collaborate closely with Sales, Product, Engineering, and other teams to deliver an excellent and consistent customer experience.

Your qualifications

5-8 years of experience in Customer Success, Strategic/Key Account Management, or Enterprise Account Management within a technical B2B environment.
Proven experience managing, retaining and expanding large, complex, strategic customers.
Strong track record in renewals, account growth, and commercial negotiations.
Experience navigating complex organizations and engaging with senior/C-level stakeholders.
The ability to interpret usage data and translate it into customer insights and action
The ability to develop strategic account plans and turn customer objectives into clear actions and measurable outcomes
Strong commercial, analytical, and consultative mindset.
Ability to translate technical solutions into compelling business value.
Confidence working cross-functionally and influencing teams without direct authority.
Practical experience using AI and modern productivity tools.
Fluent in English, German is a plus; additional languages are an advantage.

What we offer

Innovative and future-oriented products and solutions for successful sales
Short and fast decision-making processes
An interesting field of work with insights into companies in various industries
A motivated and international team of colleagues

Meteomatics is a world-leading provider of weather and climate data, passionate about transforming and growing the application of weather information worldwide. We want people who share our mission to help organizations access accurate weather forecasts to realize their business goals and protect lives and property.

As part of our team, you will have a unique and exciting opportunity to help our valued customers gain weather insights across a wide range of use cases, around the globe.

Still reading?

We are looking forward to your application!

Direkt bewerben

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Customer Success Manager | Full Time | Temporary Contract (1 year) | Berlin, Germany

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