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German-Speaking Collections Officer in Malta

Next Job Abroad
Hamburg

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Excel
Vertrieb
Kundenberatung
Microsoft Office

Vollständige Stellenbeschreibung

Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.

This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.

Key Responsibilities

Provide accurate information to customers regarding the bank’s products, services, and payments
Actively solicit new sales following the company’s strategy and guidelines
Respond to customer queries via telephone, live chat, email, and SMS
Support onboarding processes, including document verification
Work closely with other departments, particularly payments and collections, to ensure smooth operations
Maintain a positive and collaborative work environment
Promote excellent customer experiences in all interactions
Clarify and complete other assigned tasks as required

Additional Responsibilities

Assist in creating sales reports
Support training and mentoring of new team members
Help document operational procedures
Suggest improvements to systems, processes, and workflows

Requirements

Fluent German and English (written and spoken)
Experience in customer service and sales of financial products
Experience with client onboarding and document verification
Strong communication skills with a results-oriented mindset
Detail-oriented, proactive, and high personal work standards
Team player with strong customer service focus
Able to work independently and manage multiple tasks
Proficient in Microsoft Office, especially Excel

Benefits

Opportunity to build a career within an international banking environment
Exposure to sales, collections, and operational processes
Multinational and collaborative workplace culture
Career development and growth opportunities
Modern office environment in Malta
Chance to explore Malta’s lifestyle and vibrant expat community

If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.

Direkt bewerben

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