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Associate Installer Support Engineer (Dutch Speaking) - (m/w/d) - Fixed Term Contract

Tesla -
Berlin

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Details zur Stelle

Vollzeit

Qualifikationen

Kundenberatung
Elektrotechnik
Technischer Support
Bachelor
SSH
Führungserfahrung
Kommunikationsfähigkeit
Niederländisch

Vollständige Stellenbeschreibung

What to Expect

Please submit your CV in English in order to be considered for the role.

This role is available in Manchester, Amsterdam, and Berlin.

This is a 12-month fixed-term contract with the possibility of extension.

The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.

Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You'll Do

Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels
Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
Understand and troubleshoot proprietary power electronics systems and their supporting components
Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
Review operational logs in proprietary and non-proprietary applications
Identify trending issues, collect information and report findings to leadership and engineering teams
Identify process and knowledge gaps and submit feedback that leads to better training and resources
Become a subject matter expert (SME) in residential Tesla energy products.
Utilise software including Linux environments, SSH, and more for advanced troubleshooting

What You'll Bring

Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role
Fluency in English and Dutch is required for this role
Ability to independently make decisions and solve problems with limited direction
Outstanding written and verbal interpersonal communication skills
Experience and understanding of customer service, technical support and engineering environments
Ability to document interactions and steps clearly, accurately and with detail.
Ability to prioritize workflows effectively according to multiple criteria
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
Experience troubleshooting metering and communications issues involving many variables
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
Electrical engineering knowledge and/or experience is a plus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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