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On-site Technical Support Engineer – Europe

Telenav -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Leistungen

Reisekostenerstattung
Flexible Arbeitszeiten

Qualifikationen

Mandarin
Informatik
Testautomatisierung
Technischer Support
Bachelor
Deutsch

Vollständige Stellenbeschreibung

The automotive industry is undergoing massive transformation – a digital transformation. Software, connectivity and cloud-connected services are redefining the driving experience. Here at Telenav, we’re proud and excited to be a part of this transformation. We started with in-car navigation and location-based services over a decade ago and are now enabling leading automotive companies like GM, Ford, Toyota and Mercedes to redefine the overall connected car digital experiences.

Job Description

ABOUT THE ROLE

We are looking for a driven and technically skilled on-site technical support engineer to foster our product quality engineering/validation efforts across Europe. In this high-impact, field-facing role, you will be at the intersection of cutting-edge technology, customer relationships, and rigorous engineering standards. You will own the end-to-end validation lifecycle – from road testing and field evaluation to customer engagement and product demonstrations – ensuring our solutions meet the highest quality benchmarks before market deployment.

KEY RESPONSIBILITIES

Quality Assurance & Test Drive Support

Design, plan, and execute end-to-end product validation programs across Europe, including road testing, field evaluations, system testing, and deployment support (HW/SW configuration & user training).
Provide QA support for EU-specific issues such as routing errors, map data discrepancies, and API integrations.
Drive ongoing enhancement of validation methodologies, tools, test frameworks, and best practices based on field learnings.

Technical Escalation & Risk Management

Conduct root-cause analysis for complex technical escalations, coordinate with R&D and engineering teams for permanent fixes and ensure critical bugs are escalated and resolved in a timely manner.
Ensure all deployments comply with regional regulations (GDPR, data sovereignty laws) and industry standards. Mitigate risks by documenting technical processes, change requests, and incident reports.
Partner closely with engineering, software, QA, and product teams to translate field insights into actionable improvements, track validation milestones and deliverables, and provide clear status updates to senior management.

Customer Engagement Support

Gathering feedback, delivering product demonstrations, representing Telenav in customer-facing meetings (as directed by BD), and managing expectations effectively.

PREFERRED QUALIFICATIONS AND EXPERIENCE

Technical Background

Bachelor's degree or higher in Computer Science, Geospatial Engineering, Robotics, or a closely related field.
Demonstrable experience in quality engineering, product validation, system testing, or in a hardware or software-hardware context.
Strong understanding of validation methodologies, test automation, and root cause analysis.
Hands-on experience with QA processes and standards (e.g. ISO, IEC, or equivalent).

Languages

Mandarin Chinese – professional / business working proficiency (spoken and written).
English – professional / business working proficiency (spoken and written).
Good German or French language skills are nice to have

Preferred experience

Experience in the automotive industry or automotive-adjacent sectors (ADAS, autonomous driving, EV, in-vehicle systems, etc.).
Exposure to automotive validation standards such as ISO 26262, ASPICE, or similar.
Familiarity with connected vehicle technology, embedded systems, or robotics platforms.
Strong customer-facing skills with experience presenting complex technical information to non-technical audiences.
Good driving record, preferably with overseas driving experience

LOCATION

Candidates are preferred in the following locations (listed in order of preference):

Stuttgart, Germany
Frankfurt, Germany
Cologne, Germany
Munich, Germany
Budapest, Hungary
Cluj-Napoca, Romania

Applicants based in other locations with a strong willingness to relocate to one of the above cities are encouraged to apply.

TRAVEL REQUIREMENTS

This role requires extensive travel across Europe (approximately 70% of the time). You will regularly visit customer sites, test tracks, partner facilities, and company offices throughout the region. A valid driving license and flexibility to travel at short notice are essential.

WHAT WE OFFER

A pivotal role in bringing transformative technology to the European market.
Collaborative, international work environment with colleagues across multiple continents.
Competitive salary package commensurate with experience.
Opportunities for professional development and career growth.
Company vehicle and travel allowance.
Relocation support will be provided.
Flexible schedule.

Telenav is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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