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Field Service Warranty Coordinator (m/w/d)

Wabtec -
Dortmund

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Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

Company Description

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Whether it’s for each other or our customers, we put always People First.

Job Description

Who will you be working with?

You'll collaborate closely with customers during the warranty phase, serving as their primary point of contact. Internally, you'll coordinate with cross-functional teams including Field Service, Quality, Project Management, Sales, and Operations across the DACH region.

How will you make a difference?

You'll ensure smooth warranty execution and on-time exits while maintaining high customer satisfaction through proactive issue resolution. By analyzing field incidents and quality data, you'll drive continuous improvements that enhance product reliability. Your coordination of warranty projects and retrofits will directly impact operational excellence and safety compliance across customer sites.

What will your typical day look like?

Coordinate and manage warranty execution to meet contractual requirements and ensure on-time warranty exit
Act as the main interface to customers during the warranty phase; visit customer sites and address issues proactively
Manage defects and NCRs, including first-level root cause analysis and follow-up with Quality and Project teams
Track, analyze, and report field incidents, KPIs, reliability, and quality data
Support and coordinate warranty projects and retrofits in the DACH region (planning, materials, documentation, readiness)
Ensure effective communication and escalation within Wabtec (Field Service, Quality, PM, Sales, OPS)
Monitor consignment stock and coordinate inventory adjustments with back office
Coordinate field service teams on-site and ensure technician readiness and qualifications
Support continuous improvement, customer satisfaction, and safety compliance at all times

Qualifications

What do we want to know about you?

Engineering qualification
Proven experience in warranty management or technical engineering, ideally in the rail industry
Experience working directly with customers and in field-based environments
Strong ability to analyse technical issues and communicate them clearly (written and verbal)
Able to work independently with minimal supervision in a matrix organization
Collaborative, reliable, and aligned with key values: Safety, Customer Focus, Excellence, Teamwork
Willingness to travel within the DACH region (70%+)
Valid driving licence
Fluency in German and English

**Please apply with an English CV only, thank you**

Additional Information

Legal authorization to work in the European Union is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third‑party recruiter and have not been engaged by Wabtec for this search, we do not owe a fee for any candidate submitted to our applicant tracking system who is subsequently hired.

#LI-VK1

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.

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