FRONT OFFICE CREW – HAMBURG
At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.
WHO ARE WE
Generator is redefining social hospitality. Born in London, we've grown into a global lifestyle brand with unique properties across Europe and the US. Recognised as one of Fast Company's Top 50 Most Innovative Companies globally, we're passionate about creating spaces where everyone can be themselves.
Backed by Brookfield, we're entering an exciting new phase of growth, with ambitious plans for the future. Our people are at the heart of everything we do, and we're committed to creating an environment where they can thrive.
ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.
NUTS AND BOLTS OF THE JOB
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
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Know your guests and have a passion for independent travel and the road less travelled
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Demonstrate a passion for delivering outstanding customer service
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Be part of a great team within your department that get Generator and want to be themselves
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Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
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Know your city, its cafés, bars and restaurants, its art, its music
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Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
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Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
- Always love our guests
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Passionate for the hospitality and the youth travel market
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Be the life the party
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Be really, really organised
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Keep cool when the pressure hits
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Enjoy a super-fast pace
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Understand this is a business, be passionate about maximising revenue
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Be creative, innovative and digitally smart
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You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
- Experienced within a front office hospitality environment
- Experienced working with a Property Management System
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Flexible with regards to shifts available per week (mixture of morning and evening shifts)
OUR GLOBAL EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
- Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
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Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
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Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
- 2 free nights’ accommodation across any of our Generator properties globally
- Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
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International career opportunities so you can travel the world while working with us (win-win!)
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Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
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Online learning tools to help you develop, learn and grow
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!
Also, check out jobs.staygenerator.com or our social media pages. We look forward to hearing from you.
Join Us and help us achieve our Vision!
